urLive 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
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Overview
No reviews yet
Pricing
Starting at CA$450.00 per month
About urLive
urLive enables your customers to instantly reach your teams through live video calls.
Customer-initiated video calls open new channels of engagement from product awareness and acquisition to monetization and loyalty.
urLive complements AI chatbots, phone calls, text/SMS, email, and other touch-points by upgrading communications to secure video calls.
AI bots are efficient for straightforward customer inquiries, such as billing, product availability, and order status, but can be frustrating for complex, nuanced, high-value, and pressing questions.
There are times when a customer just needs to meet with someone from your team. And it’s in the interest of the business when you’re on the competitive edge of a sale or at risk of losing a longtime customer.
Poor customer communications cost businesses over $75 billion annually in lost sales. There’s an even greater impact from low customer satisfaction scores, negative reviews, uneven ratings, customer churn, returns, and unfavorable word-of-mouth.
Customer activated live video calls build trust and confidence in your products, services, and brand. Seeing is believing.
urLive lets your customers start video calls at their con...
venience with one click on an Infinity Link™, a simple text-based URL that can be embedded on your website, email, text/SMS, chatbots, social media, CRM, kiosks, and more. Infinity Links open a browser window to call your team. A single Infinity Link enables an infinite number of entirely new calls each time the link is clicked. Because it’s reusable there’s no need to create and share an updated link for each new conversation. Unlike teleconferencing services, your team is positioned to answer multiple, simultaneous inbound video calls from the same link. urLive automatically routes customer calls to your designated group or specific agents based on a set of rules, such as expertise, availability, and skillset. Rules are easily modified in real time through a simple web portal. Once a call is answered it can be manually routed by forwarding, transferring, or inviting other staff members to join the call. Incoming calls are queued, and you can provide your customers the option to schedule calls. urLive’s stunning high-definition video experience includes secure chat, screen sharing, and large file transfer. All audio, video, chat, and file transfer channels are protected by rigorous, industry-standard encryption. Customer call data accompanies every call to help you optimize the customer experience and track your success metrics. urLive was designed to support a hybrid-remote workforce. The service can be managed through decentralized administration. urLive Capacity Services™ even provides an option to forward calls to trained representatives when your team is busy or unavailable. urLive is a commercial grade cloud service that doesn’t require any new capital expense. Pricing is competitive. You only pay for what you use, and there are no hidden costs. Reinforce your customers’ confidence in their journey through live video conversations. urLive personalizes customer engagement.urLive Screenshots
urLive Pricing and Plans
Basic
CA$450.00
No plan information available
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urLive Features
- Popular features found in TelephonyAutomatic Call DistributionCaller IDCall MonitoringCall RecordingCall TransferComputer Telephony IntegrationReporting/AnalyticsVoice MailVoIP
- More features of urLiveAccess Controls/PermissionsActivity DashboardActivity TrackingAlerts/NotificationsAPIAudio CallsCalendar ManagementCallback SchedulingCall ReportingCall RoutingChat/MessagingCollaboration ToolsCommenting/NotesCommunication ManagementConferencingContact ManagementCRMCustomer Experience ManagementCustomer HistoryCustomer SegmentationCustomizable BrandingCustomizable ReportsData Import/ExportDrag & DropEmail RemindersEngagement TrackingEvent SchedulingEvent Triggered ActionsFeedback ManagementFile SharingFile TransferLive ChatMeeting ManagementMobile AccessMonitoringMulti-Channel CommunicationPolls/VotingPresentation StreamingReal-Time AnalyticsReal-Time ChatReal-Time DataReal-Time MonitoringReal-Time ReportingReal-Time UpdatesRecordingRemindersReporting & StatisticsSchedulingScreen SharingSearch/FilterSMS MessagingSocial Media IntegrationSSL SecuritySurveys & FeedbackTwo Way Audio & VideoTwo-Way Audio & VideoUser ProfilesVideo ConferencingVideo ManagementVideo StreamingVideo SupportWidgets
urLive User Reviews
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Ratings Breakdown
- Ease of use
- Value for money
- Customer support
- Functionality
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Starting at CA$450.00 per month
Ratings Breakdown
- 4.61Ease of use
- 4.55Value for money
- 4.43Customer support
- 4.56Functionality
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Starting at $8.75 per month
Ratings Breakdown
- 3.97Ease of use
- 4.15Value for money
- 3.95Customer support
- 4.27Functionality
Pricing
Starting at €61.00 per month
Ratings Breakdown
- 4.64Ease of use
- 4.59Value for money
- 4.27Customer support
- 4.63Functionality
Pricing
Starting at $7.00 per month
Ratings Breakdown
- 4.48Ease of use
- 4.28Value for money
- 4.43Customer support
- 4.45Functionality
Pricing
Starting at $9.00 per month
Ratings Breakdown
- 4.37Ease of use
- 4.43Value for money
- 4.23Customer support
- 4.39Functionality
Pricing
Starting at $4.00 per month
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