SecureVideo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SecureVideo

4.8

(26)

Pricing

Starting at $50.00 per month

About SecureVideo

SecureVideo is a cloud-based telehealth platform. Designed to deliver the best possible experience, it's easy-to-use, low cost and HIPAA Compliant. We're here to help with friendly customer support experts who will take the time to ensure your success.

The platform serves various doctors, clinicians and hospitals. The telemedicine solution helps healthcare organizations manage appointments, file sharing, patient worksheets, and more.

The software helps medical practices, behavioral health practices and health systems and hospitals.

SecureVideo Screenshots

SecureVideo Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per user, per month

No plan information available

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SecureVideo Features

Popular features found in Telemedicine
Appointment Management
Billing & Invoicing
Charting
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Multi-Provider Practice
Online Forms
Payment Processing
Practice Management
Self Service Portal
Video Conferencing
More features of SecureVideo
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Calendar Management
Chat/Messaging
Client Portal
Communication Management
Customizable Branding
Customizable Forms
Customizable Templates
Document Management
Electronic Payments
Email Reminders
File Sharing
For Medical Purposes
Live Chat
Mobile Access
Mobile Alerts
Multi-Location
One-to-One Messaging
Reminders
Remote Treatment Planning
Reporting & Statistics
Scheduling
Secure Data Storage
Softphone
Surveys & Feedback
Third-Party Integrations
Two-Way Audio & Video
Virtual Waiting Room
Workflow Management

SecureVideo User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

15%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.5

Functionality

4.4

Michelle D.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2022

Great Quality, and Secure Method for Telehealth sessions

I'm not very technically savvy, and find this system very user friendly. My clients are very happy as well, and I haven't had any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use, and a reliable platform for zoom therapy sessions, and group sessions.

Cons:

I don't have any complaints, and I'm very happy with the product.

Reasons for switching to SecureVideo

This is HIPPA compliant and very reliable quality, and excellent customer service.

Dianne B.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2022

Excellent telehealth software

I love this software. I chose it during a very busy and chaotic time as everything shut down in March 2020. I feel very lucky to have found such excellent software from the start. I have no complaints and only high praise for Secure Video.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Secure Video provides safe, HIPAA compliant video conferencing services that my clients can use from any device and any location. It helped me quickly add telehealth options to my practice when during COVID quarantine. I've never had quality issues that impacted a sessiob.

Cons:

Using it depends on the client's ability to use technology. That is not really the software's fault, but is the only thing that has impacted sessions. This is about the easiest software available for clients.

Reasons for choosing SecureVideo

Great client interface. Lower price. Good quality video. Virtual Waiting Room

Heather F.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2022

Not satisfied just haven't looked at other plans

I am pretty unhappy with this platform and service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reminders for appointments for clients which you can find on many platforms...

Cons:

Customer Service. Every single person has been very rude.

Paul C.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2022

SecureVideo Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

High reliability. Problems are rare. When problems arise, customer service addresses them quickly.

Reasons for switching to SecureVideo

Quality was poor and customer service was horrible.

Vendor Response

Paul, we are so pleased that SecureVideo has been a reliable solution for you, and that you've been pleased with our customer support. We appreciate you taking the time to submit your feedback, and look forward to continuing to serve you.

Replied August 2022

Verified

Reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Reviewed December 2022

Running my practice using SV since 2018

I do love this software and would recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy how reliable this software is for video conferencing. There are many other options out there that have been presented to me over the years for telehealth. However, I find this platform to be reliable enough that it is worth continuing to use. The support is also wonderful, for both a client on the other end or for me as a provider.

Cons:

I wish the forms were easier to format and set up. I also wish there was a superbill function.

Reasons for choosing SecureVideo

I was already using SV when I joined SP and even though it was less money, I did not feel comfortable changing. I am glad that I stuck with SV for my Telehealth appointments. I use Simple Practice for my records.

Maggie C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

SecureVideo is the Best!

They are the best vendor I've had the pleasure of working with (and I work with a lot). I've had a working relationship with them since 2018 and since then they've always had outstanding customer service, have implemented several of the ideas we've presented to them, and are consistently working on improving their product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have made it incredibly easy to scale the number of licenses up or down depending on our need, which was crucial at the height of COVID. They're always welcoming new ideas and very often implement ones that are presented to them from clients. They've also always been extremely honest and transparent with us, which seems like it should be a given but often is not the case with vendors.

Cons:

Any ideas for improvement that I've had, I've always felt comfortable presenting directly to the company, therefore there's nothing that I don't like about the software.

Reasons for choosing SecureVideo

We've been using them since 2018, starting out as a way for our Accountable Care Organization (ACO) Care Coordinators to be able to interact with patients regularly. At that time, they were significantly less expensive than their competitors and seemed to be an extremely easy system to use.

Vendor Response

Maggie, we are thrilled that SecureVideo has been such a great solution for your organization! Thank you for taking the time to provide your feedback. We look forward to continuing to serve your telehealth needs.

Replied August 2022

Cressida F.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2022

Secure Video

Seemless transition from in-person to virtual sessions when Covid started, reassuring security and hipaa features.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Very easy to set up and use, there are frequent updates which is reassuring though I've never noticed the need for updates. The quality of video and audio are good.

Cons:

no virtual waiting room (despite the query above which suggests there is one. I've asked and been told it's not available

Reasons for choosing SecureVideo

1) security and hipaa compliance, so skype and facetime were out. The other systems, which were designed for therapists, were erratic, dropping calls etc and one didn't work with mac (my system). Secure Video has been reliable all through, which is essential for my practice.

Peter M.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2022

I don't know what to title this review.

I needed a HIPAA-compatible Zoom overlay. It does that. I would like it much much better if the scheduling features could synch up with the scheduling features of Zoom and SimplePractice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a HIPAA-compatible overlay to Zoom.

Cons:

The lack of synchronization between scheduling in SecureVideo and other software packages, like SimplePractice, is crippling.

Reasons for choosing SecureVideo

It was the only game in town, and now I'm used to it.

Suzanne B.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 2 years

Review source

Reviewed August 2022

I can recommend SecureVideo with no hesitation.

I'm completely satisfied with SecureVideo and have no plans to change.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I appreciate the reliability of the video. I also appreciate how responsive tech support is, always available and always friendly.

Cons:

There are a few minor things I'd love to see changed: - It would help if I could send client eForms that they failed to access before expiring. - I would love to have 'folders' available for each client to keep their forms organized. - I'd like to see the notes option enhanced.

Reasons for switching to SecureVideo

The other platforms were unreliable for my computer. I know they've worked well for others, but just last week I had to repeat myself to a colleague who uses Doxy, after her screen had frozen. That's an interruption to the 'flow' during a psychotherapy session. That said, Doxy is free so that counts for something but I'd rather pay for reliable service.

Vendor Response

Suzanne, we're so glad that SecureVideo has been such an effective solution, and that you're willing to recommend us! Your suggestions have been noted, and we appreciate you taking the time to provide your feedback. We look forward to being your telehealth partner into the future!

Replied August 2022

Verified

Reviewer

Medical Practice

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed October 2022

Works, but usability takes a back seat to security

Ratings Breakdown

Ease of use

Functionality

Pros:

As a Zoom wrapper, it does most of what Zoom does, so it benefits from improvements made by Zoom to the Zoom client.

Cons:

Security features are burdensome and unnecessary: waiting rooms AND secure passcodes protected by passwords that don't comply with current NIST standards: [SENSITIVE CONTENT]

Showing 1 - 10 of 26 Reviews

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