Virtual Resort Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Virtual Resort Manager

4.6

(32)

Pricing

Pricing available upon request

About Virtual Resort Manager

Virtual Resort Manager is a vacation rental management solution that helps businesses of all sizes manage online reservations, marketing and accounting operations. The customer resource management (CRM) module allows administrators to capture and store client information in a centralized repository, verify room occupancy and send notifications to visitors via email or text messages.

Virtual Resort Manager lets supervisors assign tasks to team members and track housekeeping work hours and status in real-time. It offers a variety of features including surveys, taxation and cash flow management, employee tracking, reporting, client management and more. Additionally, it enables managers to run targeted campaigns, manage landing pages and capture leads on a unified platform.

Virtual Resort Manager facilitates integration with various third-party travel insurance platforms such as Red Sky, CSA Travel Protection, Travel Guard, Rental Guardian and more. Pricing is available on request and support is extended via online measures.

Virtual Resort Manager Screenshots

Virtual Resort Manager Pricing and Plans

Starting price: $648.00

Free Trial

Free Version

Basic

$648.00

No plan information available

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Virtual Resort Manager Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of Virtual Resort Manager
Accounting
Credit Card Processing
Customizable Reports
Discount Management
For Vacation Rentals
Guest Communications
Reminders
Reporting & Statistics
Task Management
Website Management

Virtual Resort Manager User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

31%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.8

Functionality

4.2

Chris H.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Systems Crashes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When the system is up and working it is great. It is easy to find a specific property, search certain amenities, make reservations and take payment.

Cons:

Unfortunately there have recently been repeated and extended incidents of the system crashing. One such issue lasted several days. We have had some sort of issue, whether it is delayed response time to the system not working at all for several hours multiple times in the last several months. We have not gone a full week without some sort of issue. We have used VRM for years and these repeated issues have only begun in the last 6 months. Also we find the Seasons/Rate options extremely time consuming. Why we cannot enter a specific rate for a specific season and it not populate the entire calendar is frustrating.

Roc S.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Been with VRM since the early 2000's

I've been with VRM for years and plan to stay with them for many years to come. As any business person would, I have researched other companies as a whole so to provide the best experience for my employees, owners, and customers, and have yet to find a better value than VRM. Again, the customer care is what I value most with VRM's package, something that larger commercial companies have not been able to effectively provide.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is phenomenal. Emails are answered promptly and effectively.

Cons:

Calendar (tape chart) presentation is a bit dated. As a property manager, I like to see reservations at a glance, so being restricted to only seeing a month at a time with only 10 properties (all when scrolling down), is not optimal.

Vendor Response

Thanks Roc! We have made note about the Tape Chart and will definitely look into bringing it up to date.

Replied March 2019

Kristina W.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Vacation Mgt software

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that VRM is easy to use. I learned the system at a minimal functional level pretty quickly.

Cons:

Some functionalities, like having to close out and go back in, not able to use a back button, are frustrating.

Vendor Response

Thank you so much for your review Kristina. We'd like to get more information regarding the functionality that has you frustrated. We'll be in touch.

Replied March 2019

Katie K.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

So glad we switched!

I have been nothing but thrilled with this software and the team. They've provided us with an excellent product, awesome training and on-boarding tools and on-going quick access to help whenever we need it. Thank you, VRM!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VRMs accounting program is so clear and user-friendly. We worked with a company previously that had constant system errors throwing off our accounting. That never happens with VRM and we have access to a ton of great reports to prove it! They have everything we need to be NCREC compliant and excellent support staff.

Cons:

Our previous software had a few more "bells and whistles" that were helpful for our reservationists and marketing team; however, they have been open to all of our recommendations and have been over backwards to ensure we have the tools that we need. They made a ton of great improvements in 2018 and I look forward to seeing what they do in 2019!

Vendor Response

Thank you Katie. And as you know we always listen to our clients and looking forward to adding many of those "bells and whistles"!

Replied March 2019

Steven C.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Oustanding Software and Exceptional Customer Support

I have been using the VRM software for eight years and my experience has always been exceptional. They are very customer oriented and their support staff are always ready to assist with any questions or help that you need. This is the best software for the vacation rental business; and when you pair that with the knowledgeable and friendly support staff, you have a winning combination that's great for your business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the user-friendly setup of the VRM software. It's simple to navigate and feature packed.

Cons:

I have no negative opinions about the VRM software.

Vendor Response

Hi Steve, Thanks so much for the great review. We love all of you at Island Real Estate and its been great working with you and your team over the years. We look forward to the continued relationship.

Replied March 2019

Leslie P.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Chief Financial Officer

VRM makes all aspects of Rental Property Management run smoothly. The built in Readiness manager allows housekeeping and maintenance to run easily with ease of use for the vendors and staff. Reservations module and lead tracker offer professional contact with our guests. The Welcome Home module allows easy contact to update the guests on the status of their reservation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and accuracy of financial functions. The software is always accurate in financial matters. I have never found an error that was software originated.

Cons:

I would like an easy way to email all owners' statements to individual owners.

Vendor Response

Thank you Leslie! And we are actively working on the owner statement functionality right now. We'll let you know.

Replied March 2019

Paula S.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Vacation rental management software

This is a program that details all aspects of rentals from website advertising, accounting,property management, housekeeping, maintenance, etc. Customer service is incredible with a knowledgeable group of persons manning the help desk. When I have an issue I usually receive help within a few hours. When I make suggestions that I feel are necessary for additional modalities, I am heard. They do listen to their clients!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The comprehensive ability to encompass , short term, seasonal and long term rentals for my company is unsurpassed.

Cons:

modalities for the different types of rentals (short term vs. seasonal) are lacking on the seasonal side.

Vendor Response

Hi Paula, thanks for the review. Very much appreciated.

Replied March 2019

Linda H.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Downsize your payroll hours with VRM

Most resort areas encounter frequent labor turnover and no exception here at Lake Gaston but the pros for this software are NC Real Estate Commission approval, program continuity, and clear communication from VRM. The staff welcomes each new trainee freeing up my time to drive my rental and sales companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has saved us countless audit hours in the back office for our real estate rental company and allowed us to spend time on growth.

Cons:

As a company owner in my 70's I often struggle with terminology, but my employees who are younger find it user friendly.

Vendor Response

HI Linda, thanks so much for the review. We love hearing from our clients!

Replied March 2019

Carla H.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Review of Virtual Resort Manager

It is easy to see the calendars with the color coding and make decisions. Custom reporting is not available. With the hurricane and damages this year, there were many times I needed an easier way to pull information. The reports available to me did not give me what I needed. I have done so much manually and it has taken an inordinate amount of time.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

VRM is relatively easy to learn and to use.

Cons:

It is not always logical, to me, where some of the information is housed. I can not go to one place and enter all the information for a new property. It is many places. The sysconfig tab is particularly confusing to me. The steps to get to the place to enter a property description have to be memorized - not in a logical sequence. Posting photos should be easier too.

Kitty S.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Great software & staff

Have been with this company many years. Their staff is always go out of their way to be as helpful as possible. The software does exactly what we need when we need it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Most software companies you have to have a different software for different things you need to run your company. This software covers everything you need and the staff is extremely impressive.

Cons:

Don't have any cons because if you don't like something they are quick to fix it to work the way you need it.

Vendor Response

Thanks Kitty, we are looking forward to continuing to just get better and better.

Replied March 2019

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