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ZIRO

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ZIRO 2026: Benefits, Features & Pricing

Wondering if ZIRO is right for your organization?

Our Unified Communications Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

ZIRO
ZIRO
4.8
(13)

Pricing

Pricing available upon request

About ZIRO

ZIRO (formerly Stack8) is the only IT company that makes Unified Communications hassle-free.

Offload routine tasks to your help desk with ZIRO Provisioning software (formerly SMACS), the only provisioning software designed to make UC the simplest thing on your to-do list.

You can easily manage phones, voicemails, dial plans, and agents without the headache of complex templates or worry of compromising admin security.

With ZIRO, you can...

MANAGE YOUR TECH
Onboarding and offboarding become quick and simple with ZIRO. You can manage all the MACDs and DIDs for your entire workforce with one little mouse click.

AUTOMATE YOUR WORKFLOW
What’s even better than offloading to the helpdesk? Automation. ZIRO lets you set up provisioning and device modifications without ever needing manual intervention.

OVERSEE YOUR WORKPLACE
Get a bird’s-eye view of the big picture with ZIRO’s comprehensive analytics and reporting. You’ll have everything you need to know when it comes to user and device usage.

ESCAPE EXCEL HELL
Quit the spreadsheets and start managing phone numbers in seconds with Dial Plan Management from ZIRO. Now you can sit back, automate, and control all your ph...

one numbers and extensions with one hand on your coffee. CONNECTING IS EASY WITH OUR APIs Take automation to the next level of effortless with APIs that extend and enhance your unified communications system. Copy, paste, BOOM! REACH OUT AND WE’RE THERE Get the most reliable, immediate support in the industry any time, every time. Login to your customer portal or talk to an expert. Either way, we’ve got your back.

ZIRO Screenshots

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ZIRO Pricing and Plans

Free Trial
Free Version
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ZIRO Features

  • Popular features found in Unified Communications
    Call Recording
    Call Routing
    Contact Management
    File Sharing
    Mobile Access
    Reporting & Statistics
    Screen Sharing
    SMS Messaging
    Task Management
    Two-Way Audio & Video
    Voice Mail
  • More features of ZIRO
    Access Controls/Permissions
    Activity Dashboard
    Activity Tracking
    Alerts/Notifications
    API
    Call Center Management
    Call Monitoring
    Call Tracking
    Chat/Messaging
    Customizable Reports
    Group Messaging
    Meeting Management
    Multi-Channel Communication
    Multi-User Collaboration
    Single Sign On
    SSL Security
    Third-Party Integrations
    Video Call Recording
    Video Conferencing

ZIRO User Reviews

Overall Rating

4.8

Ratings Breakdown

5

77%

4

23%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.8

Functionality

4.3

Roger's profile

Roger K.

Verified reviewer

Food Production

10000+ employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Hassel free Unified Communication

5

Stack8 are very easy to do business with and we have after we bought SMACS used them for other services as well, such as setup of CER for our Americas market.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Very easy to use and also quite easy to setup.
Cons:
There could be more options to define modifications to various values that derives from Communication Manager. Ate the moment we'll make due with the standard values.

Reasons for choosing ZIRO

The ease of use with the 360 degree is phenomenal, no one else even come close to that usability.

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VM

Vasil M.

Verified reviewer

Apparel & Fashion

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Easy management of your Voice Enviroment

5

Customer support is very good and very fast.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Very easy to manage the phones and Jabber implementations , move the phones between different locations and make them common phones. With SNR config and some UCCX options its one global management solution. Easy and clean interface.Good Auditing ,change logs and user admin restrictions per sites and locations. With latest Microsoft integration very easy to migrate and manage microsoft teams accounts and users. Easy Software upgrades.
Cons:
Just one i'm always was asking for some kind of CDR logging and tools included in the product.

Reasons for choosing ZIRO

Cisco CUCM Provisioning and Administration Tool

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kj

kim j.

Verified reviewer

Automotive

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Great for simple changes

4

great support

Ratings Breakdown

3
Ease of use
3
Value for money
5
Customer support
3
Functionality
icon
Pros:
it's great for simple changes support very helpful
Cons:
doesn't support hunt group changes won't allow a device pool to be used on several sites - we have campus environment and this has caused some pain training is only by videos, there isn't any written training docs so i had to create on my own

Read More

BO

Bryce O.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Feedback

4

Great, the provisioning works quickly and efficiently. The reporting section is worth it's weight in gold and is fully customizable which I love. The support team for the product is top notch.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
The 360 view is great and the use of tiles makes it a snap to implement new devices.
Cons:
There can be more then one way to provision devices and sometimes I find that Smacs doesn't take full advantage of that. I would also like it to integrate more with other Cisco products like Quality Management so I can use it as an end to end call center provisioning tool.

Read More

SH

Steve H.

Verified reviewer

Food Production

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Highly recommended UC partner!

5

Friendly, flexible, affordable, competent. I have nothing but positive things to say about this team.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Functionality
icon
Pros:
Fast, easy to learn, with very few bugs. It was quick to implement, and it is very affordable. SMACS is a game-changer for any UC environment.
Cons:
I would love to have CDR management built in, which I understand is coming very soon.

Reasons for choosing ZIRO

The product fit our needs, and their team made a good impression on us. We previously worked with them to migrate from Microsoft OCS to Cisco Jabber.

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SL

Sandy L.

Verified reviewer

Higher Education

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Great product

5

We drastically decreased our number of human errors and simplified provisioning.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Product very easy to use and integration was made easy due to the fact the Stack8 customized the product to our environment and our needs.
Cons:
Our business processes are quite complicated, so it's our bad, not the product.

Reasons for choosing ZIRO

We chose Stack8 because it was a product that could be used in our french environment and it's a local company to us.

Read More

IB

Ivan B.

Verified reviewer

Packaging and Containers

10000+ employees

Used daily for less than 2 years

Review source

Reviewed December 2021

SMACS Review

5

Our internal teams using SMACS are happy with the improvement on the Unified Communications user device management improvement and with the reduction in time to provision new devices.

Ratings Breakdown

5
Ease of use
5
Customer support
5
Functionality
icon
Pros:
Friendly user interface reduce the need for underlying system knowledge which allowed us to extend Unified Communications device administration to site administrator. Furthermore, SMACS centralized number plan management is a must in order to speed-up end users request resolution.
Cons:
More granular access privileges in order to breakdown further what each team or individual can do within the system once access has been granted.

Read More

DN

Doug N.

Verified reviewer

Financial Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Stack 8 review

4

Everyone at S8 was super nice, and available. I worked with a dev for a long while and we got along like old pals. The PM on the project was super nice and approachable too. Pretty much everyone was really great to work with!!

Ratings Breakdown

3
Ease of use
3
Value for money
4
Customer support
3
Functionality
icon
Pros:
the app that S8 coded for us worked for what we needed it to do. It wasn't the fanciest and it errored out here and there, but it functioned and I was satisfied with it. :)
Cons:
there were dependancies on this app which broke our app without any error handling and it should not have done that. Like versions of the browsers changed, and broke the app. Not ideal.

Reasons for choosing ZIRO

cisco suggested them so we took their suggestion.

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MN

Mike N.

Verified reviewer

Food Production

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Stack8 smacs

5

Very good, easy to work with and professional.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
easy to upgrade and performed changes. software always loads and rarely has issues.
Cons:
adding DID to the block, no way to view until the change fails.

Reasons for choosing ZIRO

great team and willing to go above and beyond.

Read More

KW

Kent W.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Happy with the product.

5

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
Ability for junior analysts to perform MAC's without knowing too much about CUCM.
Cons:
Depending on the changes being made sometimes we still need to access CUCM to adjust parameters in order to complete the MAC.

Read More

Showing 1 - 10 of 13 Reviews
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