Truly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Truly

3.8

(19)

Pricing

Starting at $65.00 per month

About Truly

Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling.

Truly is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider.

Truly provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data.

Truly is suited for users who need VoIP-like business phone features available entirely on their cellular networks. is priced per user per month. Mobile apps are available for Android and iOS.

Truly Screenshots

Truly Pricing and Plans

Starting price: $65.00 per month

Free Trial

Free Version

Basic

$65.00

per user, per month

No plan information available

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Truly Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Truly
Access Controls/Permissions
Alerts/Notifications
API
Archiving & Retention
Assessment Management
Automatic Call Distribution
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
CRM
Dashboard
Data Management
Email Management
Employee Directory
Event Triggered Actions
File Transfer
Gamification
Goal Setting/Tracking
IVR
Lead Management
Learning Paths/Tracks
Meeting Management
Onboarding
On-Demand Recording
Performance Management
Performance Metrics
Predictive Dialer
Recording
Reporting/Analytics
Ring Groups
Scheduling
SIP Trunking
SMS Messaging
Training Management
Video Conferencing
Virtual Extensions
Voicemail Transcription
VoIP
VoIP Connection

Truly Integrations

Salesforce Sales Cloud

Front

Zendesk Suite

Truly User Reviews

Overall Rating

3.8

Ratings Breakdown

26%

37%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.0

Customer support

4.4

Functionality

4.0

Kevin P.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

I'm Throwing My Desk Phone Away!!!

I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

Ratings Breakdown

Ease of use

Functionality

Pros:

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Cons:

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Wolf W.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Really easy to use

Ratings Breakdown

Ease of use

Functionality

Pros:

It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

Cons:

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.

Vivian A. H.

Verified reviewer

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Truly is very attractive and user-friendly, but it's always having issues.

Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons:

Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Ian C.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Smile and Dial

Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done.

Cons:

Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it!

Daniel G.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Phones without the phone provider - Decent Data as a call service software

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening. Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones.

Cons:

Ramping up with the program has been pretty difficult. Switching from our old software into Truly has been hard and Truly doesn't make it easy, especially setting up with Zendesk. Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email. Totally unnecessary and I couldn't find a way to turn this off.

Verified

Reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

It's an efficient tool to communicate internally and externally.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has the ability to communicate internally and externally as well. Connection is stable and the quality is good.

Cons:

What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it.

Verified

Reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Truly is an easy user-friendly calling software. It's a nice app for a startup.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Cons:

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Jaxson H.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Truly

Ratings Breakdown

Ease of use

Functionality

Pros:

Makes dialing and recording call very easy. I love how you can search for calls and recordings.

Cons:

It doesn't always save the contacts info. We are integrated with Salesforce and the contacts name doesn't always stay with the number.

Cora D.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

Call Software Best With Salesforce

We solved a lot of issues with clearing up customer interactions by being able to easily play back past calls. Even when management decided to stop using Truly the calls were still in Salesforce easy to access for reference.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Whether you used the software through a mobile app on your phone or computer or cell phone the call quality was great and rarely dropped calls. The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance.

Cons:

I don't have any complaints. Great software.

Jacob M.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Use this for client and vendor calls

I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls.

Ratings Breakdown

Ease of use

Functionality

Pros:

I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly.

Cons:

I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.

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