Twilio 2026: Benefits, Features & Pricing

Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive.

Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively.

I attempted to set up a simple Twilio phone system for a family cabin gate entry solution. After successfully creating the flow and purchasing a number, I was met with an endless loop of verification requests from their support team. Despite providing complete information about my LLC, my role, and intended use case in my FIRST response, I received identical verification requests from THREE different support representatives [sensitive content hidden], each asking for the exact same information I had already provided multiple times. The phone number I purchased has been unusable (returning busy signals when called) while this verification process drags on. When I attempt to test my configured flow, it doesn't work, likely because the account verification is pending. For a company that promotes itself as developer-friendly with seamless integration, the customer support experience has been anything but smooth. Simple implementation has turned into days of frustration and repeated emails. If you need a quick communications solution, I strongly recommend looking elsewhere.

Bad experience, after many years: I got hacked by them. They are charging me for services I never used and previously blocked, such as long-distance and regular calls. I even had a spending limit that was exceeded by $710, and they will not refund or waive the charges.

I have been working and using Twilio since 2021 and they are very competitive vendors with strong commitment and flexible solutions. My requirements were out of standard and we became one of the biggest and most important Customers. We were always supported with honesty and reliability.

Great tools, and clear docs but their business isn't for everyone. You need to be quite technical and know what you're doing. Otherwise you will be taken advantage of.

Very good choice for developers, start-ups and enterprises looking for robust cloud communication services.

The application is hands down the best, but their sales team is a bit pushy. The customer service is fairly good.

Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly.