CAKE Guest Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CAKE Guest Manager

4.8

(19)

Pricing

Starting at $79.00 per month

About CAKE Guest Manager

CAKE Guest Manager, previously known as Mad Mobile Guest Manager, is a powerful solution that streamlines table management for restaurants. With Guest Manager, you can easily build a floor map that you and your staff can view, organize server sections to create the perfect flow, and accept and manage reservations all in one place.

Guest Manager's intuitive interface allows you to accept reservations online, empower your staff to make changes in real-time and save it all in one place. The platform's advanced features also enable you to reduce no-shows by texting guests when their table is ready, providing them with the flexibility they want.

CAKE Guest Manager Screenshots

CAKE Guest Manager Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Monthly Subscription

$79.00

flat rate, per month

No plan information available

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CAKE Guest Manager Features

Popular features found in Restaurant Management
Employee Management
Inventory Management
Kitchen/Menu Management
Online Ordering
Order Entry
Point of Sale (POS)
Real-Time Notifications
Reporting/Analytics
Sales Reports
Wait List Management
More features of CAKE Guest Manager
Alerts/Notifications
API
Credit Card Processing
Customer Database
Customer History
For Restaurants
Loyalty Program
Online Booking
Prioritization
Public Waitlist
Real-Time Analytics
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Self Check-In/Check-Out
Table Management
Waiting Time Tracking
Waitlist Status Tracking

CAKE Guest Manager Integrations

7shifts

CAKE

Xero

QuickBooks Online Advanced

Worldpay for Enterprise

Restaurant365

See all 9 integrations

CAKE Guest Manager User Reviews

Overall Rating

4.8

Ratings Breakdown

89%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.8

Functionality

4.7

robert t.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

It's been great!

Tracking guests information and the frequency of which they dine with us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Very reliable. It hasn't crashed in a year and a half. It keeps track of guests information to run advertising campaigns.

Cons:

I wish it would work on android systems. It would also be nice if the pos system would update the guest management system ie. When the server prints the check it shows on guest management system or when the check is paid it updates.

Vendor Response

Hi Robert - thanks so much for your review! We love to hear that you have been using the new Guest Email Offers to run advertising campaigns! I will pass on your feedback about Android to the Product Team to see what they can do. The good news is, your CAKE POS does update your Guest Manager system! Please visit CAKE University to learn how to setup this integration: https://university.cake.net/Guest_Manager/Control_Center/POS_GM_Integration. Also, support is available 24/7 if you need more assistance. for more info. Also, support is available 24/7 if you need more assistance at 855.696.CAKE.

Replied June 2018

Sue Ann L.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Guest manager makes utilizing your tables simple and easy.

Having online reservations is a huge plus in my establishment. We have long waits on the weekend and this allows my customers to put their name on the lists with ease and without having to make a phone call and tying up our lines.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

Cons:

That you have to manually clear out tables after someone checks out. When tables check out, I would Like for the table on the floor map to clear. It did, but after the latest update it does not.

Vendor Response

Thank you, Sue Ann, for your review! We love hearing that online reservations and table assignments have been a breeze for you. As for clearing tables manually, the table status will update to `check paid¿, but tables won¿t clear automatically in case the guest decides to stay at the table after paying their check. I do understand where you're coming from, so hopefully that explains a bit why we made the decision to handle clearing table that way with POS + GM customers. If you have any questions at all, please contact us any time!

Replied August 2018

Cody B.

Verified reviewer

Restaurants

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Deployment = Nightmare

Platform itself is decent and operable besides requiring Apple products for usage. Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, inexpensive. This form would like me to list more pros however there are none.

Cons:

Apple Store only, no web portal floorplan management, customer support, average call handling time 45 minutes to weeks.

Chad H.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

Guest Manager has added the best options for our customers to dine with us.

We retain more customers by giving them the flexibility to leave the premises while they wait. It allows regular customers to make reservations during the busy tourist season so they can still dine with us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides all the functions we need to operate efficiently. The flexibility of the program is quite nice.

Cons:

We would like to be able to view historical data from prior days through the app. It would also be nice to correct mistaken entries to provide more accurate numbers. Being able to look up customer data from the app would also be nice. This would be aside from when a reservation is made.

Vendor Response

Thanks so much for your kind review! We're happy to hear that you are loving Guest Manager. Also your feedback is definitely appreciated, we are working now to include some of these features and will pass on this information to our Product Team.

Replied June 2018

Christine C.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Perfect

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast ...easy ... Perfect Love that I could send my guests info about directions, parking, etc... I would recommend to every bussiness that seats guests

Cons:

Disconnects some times There is really no negativity with cake guest management at all ..sorry we love it so much.

Vendor Response

Hi Christine - thanks so much for your kind review! We love to hear that you are using Guest Manager to make it easier to communicate with your customers. Please let us know if you have any more issues with disconnecting, our support staff may be able to offer advice to make sure you have everything properly setup.

Replied June 2018

Paul K.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed June 2018

Cake Guest Manager has helped us tremendously in managing our waiting lists. Our guests love it.

Efficient waiting list management. Customer satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Data capture. High tech. Makes managing the waiting list much more efficient. Customers love it.

Cons:

Need it on an app so it can be used with a phone. I don't really have enough "cons" to reach 100 characters.

Vendor Response

Thanks Paul, we love hearing that it's helping you in your business and that guests love it too! I'll pass on your request about having app access on your phone to our product team.

Replied June 2018

Heather W.

Verified reviewer

Food & Beverages

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Get it all together!

It's hard to imagine going back to paper and pen! This will really speed up the seating process so much that you'll never look back. It's incredibly handy, and easy to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

This program is very easy to use! It will really save you time, and allow you to seat more tables. It is much easier to organize guests; for reservations, wait lists, and walk ins. The text notifications help to speed up the seating process!

Cons:

I have no big complaints. Some guests were a little uncomfortable giving their real phone number since we put it in the system, so it would be handy to be able to blur them out so the hostess doesn't actually have access to it, only the system itself.

Tonia H.

Used daily for more than 2 years

Review source

Reviewed June 2018

We love Guest manager!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use, it allows us to keep our reservations organized, it allows us to communicate with our customers better too. I like that we can use it to notify guest when their tables are ready and that they can also go online to make reservations or call aheads and we have full control over that if need be.

Cons:

I wish we had more flexibility in setting up future floor plans. It would be nice to be able to set up Saturday's sections up on Friday to help better manage. Also the ability to look up past data, reservations, guest counts etc.

Vendor Response

Hi Tonia - Thanks for your glowing review, we love you too! Also good news, you should be able to setup sections in advance today! They are pre-set and you can make them ahead of time using the floormap builder. If you have any questions at all, please don't hesitate to contact Support or your Customer Success rep.

Replied June 2018

Vince B.

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Vince Bruno Rovino

I am very happy with the CAKE System overall with only 1 minor complaint about splitting the payments with multiple cards and cash.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy and simple software to use. All aspects flow really well from entering order to payment.

Cons:

Splitting items with multiple cards and cash payments could be a little easier.

Vendor Response

Thanks, Vince, for your review! We are so happy to hear that you have found the CAKE POS System easy to use and working well for your restaurant. Also thank you for the feedback about splitting items, we just recently did an update for this feature but will relay this to our Product team so they can consider a better solution for this specific case. Thanks so much for being a loyal customer!

Replied March 2019

Troy B.

Used daily for more than 2 years

Review source

Reviewed June 2018

Easy to use and features are great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use and train staff. The reliablitiy of the service has been great. The support service has been quick and very helpful when we did have issues.

Cons:

At furst the software was unreliable with texting messages. But over time the service has improved. Only a couple more features we would like to add personally to the system to make it more easier for use.

Vendor Response

Hi Troy, thanks so much! We're happy to hear that things have been running smoothly for you. We are always trying to improve and add new features, so we'd love to hear what else you'd like to see!

Replied June 2018

Showing 1 - 10 of 19 Reviews

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