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Dispatching is a crucial function of field service software. So much so that some products focus exclusively in this one area. These systems typically include features for route planning, scheduling services and managing work orders, among other dispacthing-specfic activities.
With that in mind, we’ve created this buyer’s guide, just to address the specific functions of this particular application for the field service market. Here’s what we’ll cover:
These dispatch scheduling so systems perform the crucial functions that are associated with sending technicians into the field to solve customer support issues that can’t be handled remotely. This covers myriad industries including construction, plumbing, HVAC, home repair, and mobile auto repair, among others. Using technology that’s specifically designed for this purpose can result in massive improvements in scheduling efficiency and customer satisfaction, reducing costs and increasing the bottom line.
Features of dispatching software include:
A full field dispatcher software suite may integrate dispatch solutions with other essential functions, including help desk, contract management, forecasting and reporting, equipment tracking, failure analysis, accounting, and more.
When it comes to dispatch systems, there are basically two types of buyers:
|This type of buyer...||Should evaluate these systems|
|Dispatch-only||HindSite Solution, Service Skeds, FieldAware|
|Field service||DataForma, FieldOne Terra, FieldOne Sky, HindSite Solution, FieldAware|
|Enterprise||FieldOne Sky, ServicePro by MSI Data|