Kaseya BMS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kaseya BMS

4.2

(29)

Pricing

Starting at $35.00 per month

About Kaseya BMS

Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.

The project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.

Kaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.

Kaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.

Kaseya BMS Screenshots

Kaseya BMS Pricing and Plans

Starting price: $35.00 per month

Free Trial

Free Version

Basic

$35.00

per feature, per month

No plan information available

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Kaseya BMS Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Kaseya BMS
Accounting
Accounting Integration
Activity Tracking
Billing & Invoicing
Budget Management
Client Portal
Contact Management
Contract/License Management
CRM
Customer Database
Customizable Fields
Customizable Reports
Dashboard
Document Management
Document Storage
Email Management
Estimating
Expense Tracking
File Sharing
Financial Management
Forecasting
Gantt/Timeline View
Help Desk Management
Interaction Tracking
Inventory Management
Issue Management
IT Asset Management
Knowledge Base Management
Maintenance Scheduling
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Project Accounting
Projections
Project Management
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recurring/Subscription Billing
Reimbursement Management
Reporting/Project Tracking
Resource Management
Scheduling
Status Tracking
Task Management
Ticket Management
Time & Expense Tracking
Time Tracking
Time Tracking by Client
Time Tracking by Project

Kaseya BMS Integrations

QuickBooks Online Advanced

Kaseya BMS User Reviews

Overall Rating

4.2

Ratings Breakdown

31%

59%

Secondary Ratings

Ease of Use

4.2

Value for money

4.1

Customer support

4.0

Functionality

3.8

Jason W.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed May 2021

Great IT Ticketing System

Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues

Ratings Breakdown

Ease of use

Functionality

Pros:

The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long.

Cons:

I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket.

Danielle P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Kaseya BMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

Cons:

I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

Reasons for switching to Kaseya BMS

ConnectWise kept increasing there prices and their support team wasn't as responsive as it used to be.

Verified

Reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

We saved some money over our previous CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons:

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Lynn S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Org Management

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Cons:

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Reasons for choosing Kaseya BMS

A cleaner interface and price.

Reasons for switching to Kaseya BMS

It became overwhelming to use the product as a growing business.

Elliot H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2023

Plenty of features

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The user interface is clear and easy to navigate

Cons:

Poor integration with IT Glue which led to a loss of data

Reasons for switching to Kaseya BMS

We switched before the interface overhaul of Spiceworks, which was previously poor and not suitable for our needs

Verified

Reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Great software - still needs developing in the Quoting component

Very good. The support team is amazing. They are always kind, patient and knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction.

Cons:

The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx. Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation.

Verified

Reviewer

Computer & Network Security

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Awesome ticketing software

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Our main ticketing software which is so complete in every aspect we use it. Projects and service calls are great to ensure we are actually checking the work that needs to be done.

Cons:

Workflows can get tricky and sometimes break stuff, but nothing support cannot solve

Verified

Reviewer

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Decent ticketing solution with "loose" integration with Kaseya VSA

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BMS provides a modern interface for ticketing with powerful search and decent reporting.

Cons:

Unfortunately, BMS really falls short on its loose integration with Kaseya VSA. The integration worked sometimes, but needed a frequent "resync" in order to show the latest devices. I had hoped to use the integration to streamline our business processes, but the constant need to switch back and forth between BMS and VSA was cumbersome and counter-productive.

Derek S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Kaseya BMS - ticketing with all of the meat and potatoes features

For the cost, this is a great software. It does what it needs to do, ticketing. Projects can use a bit of work but they still do the job.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.

Cons:

A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.

Daniel dB B.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed July 2018

Not the pretiest, but perfect for MSPs like me

a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Cons:

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

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