Utilmate 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Utilmate

4.5

(4)

Pricing

Starting at $0.60 per month

About Utilmate

Utilmate is a comprehensive utility billing solution designed to streamline invoicing and customer communication for suppliers. As a cloud-based platform, Utilmate offers an all-in-one system for utility companies. With an easy set-up process, this solution ensures businesses can quickly get up and running, saving time and increasing efficiency. Utilmate's features include customizable invoices and statements, automated collections paths, seamless integrations with chosen partners, a user-friendly CRM, extensive reporting capabilities, and a customer portal for self-service account management.

Utilmate Screenshots

Utilmate Pricing and Plans

Starting price: $0.60 per month

Free Trial

Free Version

STARTER

$0.60

usage based, per month

Plan includes:

Migrate up to 100 accounts
Basic invoicing
Reporting
Interfaces

PRO

$1.10

usage based, per month

Plan includes:

Migrate up to 1,000 accounts
Basic Invoicing
Reporting
Interfaces
Partner add-ons
Welcome notices
Reminder emails, SMS** and notices
Customer portal
Modules

PREMIUM

$1.10

usage based, per month

Plan includes:

Migrate up to 1,000 accounts
Complex invoicing
Reporting
Interfaces
Partner add-ons
Welcome notices
Reminder emails, SMS** and notices
Customer portal
Payment plans & hardship
Direct debit

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Utilmate Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of Utilmate
ACH Payment Processing
Activity Dashboard
Automatic Backup
Billing & Invoicing
Billing Rate Management
Commenting/Notes
Contact Database
CRM
Customizable Invoices
Customizable Templates
Electronic Payments
For Electricity
For Natural Gas
For Water
Historical Reporting
Metered Billing
Mobile Access
Payment Processing
Payment Reminders
Printing Services Integration
Recurring/Subscription Billing
Refund Management
Third-Party Integrations
Usage Tracking/Analytics
User Management

Utilmate Integrations

GoCardless

Stripe

Xero

Zendesk Suite

Utilmate User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

4.8

Functionality

4.8

Have you used Utilmate and would like to share your experience with others?

Elham Y.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Easy to use

Great team. User friendly. Like the reporting style.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can do majority of the automation. User friendly.

Cons:

Templating error is not an easy fix. Some persisting back end issues which no one has an answer to. Few occasions where I got 3 different answers for the same persisting problem.

Joy P.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Excellent and Affordable Utility Billing Software

Could not be happier! Excellent support, great software, feel like our billing is in good hands.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When searching for billing and customer management software (previously handled by our accounting software), we chose Utilmate because it is Cloud-based and affordable, and industry-specific -- built specifically for utilities. The software has exceeded our expectations. Even though it runs in the in cloud, it is responsive and fast. Our utility is unlike others in the way it bills and Utilmate deftly handles our exceptions. The customer support could not be more responsive, understanding and willing to work with us. It is a relief to have software specifically for our billing and customer management that is separate from our accounting program but still syncs with it.

Cons:

The initial billing had some bugs, which Utilmate fixed in a very timely manner, and the learning curve was a little steep, but I think that's more about the exceptions specific to our utility that required some workarounds. Still working on making the reconciliation between our accounting system and Utilmate easier.

Reasons for choosing Utilmate

Utilmate was more cost effective and cloud-based, which works for our team, because we are all located in different areas. It syncs with our accounting and GIS mapping system. It has excellent customer support.

Kathy L.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Ease of use -customisable with great support

It has been a very positive experience and the support is invaluable. I have used various other software solutions in the past and it is tough to get someone to listen to your concerns, let alone implement solutions.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Utilmate took us from a relatively easy system to use, to one that while still having ease of use, it incorporated so many more features. We have a great relationship with the support team and they understand our requirements well enough to assist us in customisable solutions.

Cons:

This is a tough one as we make changes when required, so we are left with little frustration. Some solutions take longer than others, but we have a direct line to discuss and offer feedback.

Christian W.

Verified reviewer

Utilities

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed August 2021

Fulfils a Niche we needed!

We found Utilmate team very knowledgeable and accommodating to our requirements. Responses from support are timely and informative. Recent introduction of Web Demonstrations and talks are very helpful to users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were attracted to Utilmate as we are a very small Water Utility, and the pricing model suited us due to this. The software as a subsidiary and having the support of a much larger market player for very large utilities, gave us the confidence that we would be able to mature together with Utilmate. We found most functions that are standard with Utilmate fulfil what we require.

Cons:

Some parts of the process do fall across multiple screens, yet Utilmate are improving continually. with both new functionality and a recent User Interface redesign.

Reasons for choosing Utilmate

The costs of both the larger systems and the development of a meter reading process into our ERP were prohibitive. Utilmate fits in perfectly and filles the Niche we were looking for.

Reasons for switching to Utilmate

To have a more robust and scalable system and process, combined with greater functionality as provided by Utilmate.

Showing 1 - 4 of 4 Reviews