ReachOut Suite 2026: Benefits, Features & Pricing

Name: ReachOut Suite
Rating: 4.7 (20 reviews)

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ReachOut Suite

4.7

(20)

Pricing

Starting at $9.00 per month

About ReachOut Suite

ReachOut is an all-in-one field service management software designed to make life easier for service businesses. It brings everything needed to manage jobs, technicians, and customers into one user-friendly platform.

With an administrative web portal for managers and a mobile app for technicians, ReachOut streamlines workflows across the field and office, enhancing operational efficiency and promoting collaboration between managers and technicians to boost customer satisfaction.

ReachOut employs a five-step process streamlining the entire operation from receiving service requests to job scheduling, technician dispatching, and final invoicing, which saves significant time and costs.

Moreover, ReachOut's advanced scheduling capabilities, including a drag-and-drop calendar, provide service managers with invaluable tools for seamless day-to-day scheduling and technician dispatching tasks.

ReachOut's digitized workflows reduce paperwork by using digital forms, ensuring quick and accurate data collection.
What’s more? ReachOut offers a free plan with essential features like work order management, inspections, scheduling, invoicing, and more. No hidden fees or limitations, allowing se...

ReachOut Suite Screenshots

ReachOut Suite Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Free (Basic)

$0.00

per user, per month

Plan includes:

7-Day Free Trial
Smart Work Orders
Inspections and Audit Management
Calendar
Invoices & Quotes
Standard Forms
Technician Tracking
Mobile App

Standard

$9.00

per user, per month

Plan includes:

FREE features +
Job Templates
Map View
Teams
Parts Inventory
Recurring Jobs
Route Optimization
Business Email
Customized Job Reports

Premium

$15.00

per user, per month

Plan includes:

STANDARD Features +
Anytime Image Capture & Tagging
Multi-agent Work Orders
Custom Reports
Job Revision
Job Creation from Mobile App

Ultimate

$25.00

per user, per month

Plan includes:

PREMIUM Features +
Customer Hub
Open APIs
Third-party Integrations
Dedicated Account Manager

Enterprise

Pricing available upon request

Plan includes:

ULTIMATE Features +
Styled Forms
White Labeling
Customizations
Separate Cloud Hosting

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ReachOut Suite Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of ReachOut Suite
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Add & Edit Photos
Alerts/Notifications
API
Appointment Scheduling
Audit Management
Audit Trail
Billing & Invoicing
Checklists
Chemical Usage Tracking
Client Management
Client Portal
Commercial Inspections
Compliance Management
Compliance Tracking
Confirmations/Reminders
Contact Database
Contractor Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Capture and Transfer
Data Import/Export
Digital Signature
Dispatch Management
Document Imaging
Drag & Drop
Electrical Estimating
Electronic Forms
Electronic Signature
Email Management
Email Reminders
Employee Management
Environmental Compliance
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Failed Inspection Tracking
FDA Compliance
Feedback Management
File Storage
For Commercial and/or Industrial Electrical Contractors
For Lawn Care
Forms Management
For Pest Control Companies
Geographic Maps
GPS
HIPAA Compliant
Historical Reporting
Image Capture
Inspection Checklists
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
ISO Compliance
Issue Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Management
Location Tracking
Maintenance Scheduling
Mobile App
Mobile Signature Capture
Mobile Survey
Multi-Language
Multi-Location
Offline Access
Offline Response Collection
Online Booking
Online Time Clock
OSHA Compliance
Payment Processing
Pesticide Usage Tracking
Preventive Maintenance
Question Branching
Question Library
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Invoicing
Recurring Orders
Reminders
Repair Estimates
Reporting/Analytics
Report Summary
Report Templates
Residential Inspections
Risk Analysis
Risk Assessment
Risk Management
Route Optimization
Routing
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Skip Logic
Status Tracking
Subcontractor Management
Support Ticket Management
Survey Builder
Surveys & Feedback
Task Management
Task Scheduling
Technician Management
Template Management
Templates
Third-Party Integration
Third-Party Integrations
Timesheet Management
Time Tracking
Workflow Management
Work Order Creation
Work Order Management

ReachOut Suite Integrations

Xero

ReachOut Suite User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.7

Functionality

4.2

Trevor C.

Verified reviewer

Music

Self-Employed

Used daily for less than 6 months

Review source

Reviewed November 2018

Brilliant ideas here!

From inputting customer information to creating clear and informative tickets to work orders with geo location info and beyond, it is obvious to me that these devs definitely have done there research thoroughly. and are going places fast! I forgot to add they have a brilliant support crew too. Patient, understanding and flexible too. Ticks all the boxes for me :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The biggest aspect I like about this software is its adaptability. I find it reassuring to know that not only can I input my customer base base but I can also edit certain parts of the software to produce things that relate solely to my profession. e.g make checklist templates for my Techs that provide information they need, to perform the different services required of them. I also love the pipeline view for the work orders, because I can see at a glance everything that is being worked on, waiting for parts, or waiting for customer approval etc. . . Its all there! Great stuff!

Cons:

The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory. . .but I’m sure the devs are listening and will find a way to accomodate these requests sometime soon.

Vendor Response

Trevor! Thank you for your feedback, it's nice to know that the Pipeline View stands out for you (yes, in a way it acts like a whiteboard you may keep at your office). We have brought in a the provision for you to add columns in work order, customer, entity and Parts in our latest version of the platform, ReachOut 6.0.

Replied January 2022

Phil D.

Automotive

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

Reachout from an old school service company perspective

The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

Cons:

There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Vendor Response

Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.

Replied January 2020

Cassandra R.

Verified reviewer

Oil & Energy

2-10 employees

Used daily for less than 2 years

Reviewed June 2024

Browning Power Systems

Easy to use - quick dispatching - neat work orders - have had technical errors with no solution and work was lost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick dispatch and easy and accurate personalized work order reports.

Cons:

Several circumstances where work disappeared and complete work orders somehow went back to IN PROGRESS and erased technician completed work. Customer support had no idea what caused it each time and those work order were never restored and the work was lost. Customer support stated tech signed out during work however that did not happen and there were no other answers or solutions on why it happened and all work was lost.

Vendor Response

Hi Cassandra, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced with our app. We take these matters very seriously and completely understand the gravity of the situation. Our team conducted a thorough investigation into the problem you described and have already taken the necessary steps to ensure the issue isn't encountered again. We have improved user guidance through timely warnings within the app and enhanced our customer support resources to assist users overcome similar concerns, if any, in the future. We appreciate your patience and understanding. Please reach out to our support team directly so we can schedule a meeting to assist you further - Team ReachOut

Replied July 2024

Nelly B.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Best software for your money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support

Cons:

Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Vendor Response

Thanks for your feedback Nelly, we are the glad that ReachOut has met your expectations of a total field service management application. We have fixed all known errors in the new version of the app, ReachOut 6.0. Now, all users can create work orders based on the custom permissions set up by the admin. - Team ReachOut.

Replied January 2022

Ronan H.

Verified reviewer

Machinery

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Brilliant App, which has been saving us time and money for over 2 years

We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!

Cons:

The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.

Reasons for choosing ReachOut Suite

It had a professional look and feel about it, free trial and minimum costs.

Vendor Response

Thanks for the kind words. That is exactly what we had envisioned ReachOut to be for our users, professional, easy and inexpensive. Now, there is a the date of creation and modified date inside the summarized view of the job. In the job listing page, there are custom filters to navigate through the job lists which can be saved.

Replied January 2022

Adrienne A.

Verified reviewer

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

A CRM to take you from surviving to thriving

I've been experiencing issues within the software with pages loading, etc. customer support have been incredible with helping to figure out what's going wrong. Customer service has been some of the best I've ever received when working with CRM software & is one of the reasons we've enjoyed using reachout; even with the bugs. Their team has also shown me a few tips & tricks to work more efficiently within the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer organization, work orders, and ticket function helped move our new business from surviving to thriving. The customer service team within ReachOut is one of the best I've ever encountered.

Cons:

It appears it's still in developmental stages; I've experienced a few glitches which hinder productivity, but customer service is helping us through that.

Reasons for choosing ReachOut Suite

we were able to customize a lot of the features; create our own forms, work orders, and tickets; I can organize by geolocation (HUGE plus); room to grow into the CRM

Reasons for switching to ReachOut Suite

other CRMs didn't preform the way we wanted to; lack of customization; no work-orders; calendar/scheduling function useless.

Vendor Response

Thank you, Adrienne! Surviving to thriving says it all :) We appreciate your support & patience. We have launched ReachOut 6.0, fixing all the known issues with a performance boost. The platform now is quick, easy to navigate through and seamless.

Replied January 2022

Verified

Reviewer

Packaging and Containers

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Ease of Integration

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!

Cons:

As with any new program, having to input all of our information took time, but was totally worth it!

Reasons for choosing ReachOut Suite

It had everything I was looking for: an app as well as online input capabilities; access to phone signatures; easy access to completed work orders.

Reasons for switching to ReachOut Suite

Needed something that our technicians could access - having a phone app was a key!

Vendor Response

Good to know that your experience with ReachOut is seamless. For the ease of setting up the system, you can now import(or export) customers, parts and invoices using a .CSV file or from Quickbooks online.

Replied January 2022

Gary B.

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Awsome Support when you need it the most!!!!

At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable. This software will be a HOME RUN once the kinks are worked out.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.

Cons:

I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.

Vendor Response

Thanks Gary, for giving a shoutout to our support team -- which we are proud of :) We hope to lead in a very sustainable way, and provide value for the services we offer. We're very excited to tell you that we've brought in the capability for you to share reports, quotes, and invoices through your email after synchronizing it with ReachOut.

Replied January 2022

Verified

Reviewer

Food & Beverages

51-200 employees

Used daily for free trial

Review source

Reviewed October 2018

Almost the perfect solution

It was almost the one, but it just couldn’t hold up to the competition.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

Cons:

There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Vendor Response

Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. You will now have assistance from our team to set up your account. We will help you import Customers and Parts and be with you every step of the way while you're setting up. We've fixed all the known issues and bugs in our latest update, ReachOut 6.0. - Team ReachOut

Replied January 2022

Paulo P.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed March 2019

Reachout Evalutation

Improving work flow, cost efficiency, have everything at one place, reducing the amount of processes and paper used and specially people involved, one person can do a lot of work setting up everything and controlling all the work procedures, glad i found out about it, makes my life easier

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The support is very good, small changes can be done very quickly as they understand it will improve the system itself, free of charge, and from my understanding premium versions can have specific development so it can suit your every needs, even though the standart version itself is more than enough for small/medium organizations Whenever you make a ticket someone will respond in very short notice and help you, and thats the most important about any software you may use, 5 stars here

Cons:

Sometimes takes a little bit to load the pages, but it can be the amount of information The list of tasks etc should be a setting, because viewing 10 a time and loading time between pages sometimes its an effort to find tasks if you have hundreds of work orders

Vendor Response

Thank you, Paulo for your honest feedback. We'd be pleased to working with you to understand different touch-points that you come across on a daily basis and see how we can improve the system in general. That said, we have made improvements in the performance and functionalities in our later version 6.0. Your trusted field service app is now faster, smoother and easier. - Team ReachOut

Replied January 2022

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