inconnect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

inconnect

3.9

(19)

Pricing

Starting at $1.00 per month

About inconnect

Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.

The solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.

inconnect Screenshots

inconnect Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

flat rate, per month

No plan information available

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inconnect Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of inconnect
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Query
Ad hoc Reporting
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Appointment Management
Appointment Scheduling
Archiving & Retention
Audience Targeting
Audio Capture
Augmented Analytics
Auto-Dialer
Automated Responses
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Call Whispering
Campaign Analytics
Campaign Management
Campaign Scheduling
Campaign Segmentation
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Configurable Workflow
Contact Database
Contextual Guidance
Conversion Tracking
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Caller ID
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Connectors
Data Extraction
Data Import/Export
Data Mapping
Data Security
Data Storage Management
Data Synchronization
Data Transformation
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Automation
Email Management
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Feedback Management
File Transfer
For Cloud Phone Systems
For Developers
For eCommerce
For Sales/Marketing
For Sales Teams/Organizations
Geotargeting
Help Desk Management
Inbound Call Center
Integrations Management
Intent Recognition
Interaction Tracking
Interactive Content
Key Performance Indicators
Keyword Tracking
Knowledge Base Management
Language Detection
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Machine Learning
Manual Dialer
Marketing Automation
Message Personalization
Metadata Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple Data Sources
Multi-User Collaboration
Natural Language Processing
Offline Form
OLAP
On-Demand Communications
On-Demand Recording
One-to-One Messaging
Open Rate Tracking
Outbound Call Center
PBX
Performance Management
Performance Metrics
Personalization
Pipeline Reports
Power Dialer
Pre-Configured Bot
Predictive Analytics
Predictive Dialer
Pre-recorded Messages
Preview Dialer
Prioritization
Process/Workflow Automation
Product Recommendations
Progressive Dialer
Prospecting Tools
Publishing/Sharing
Quality Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reporting & Statistics
ROI Tracking
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Scheduled Messaging
Scheduled Recording
Scorecards
Search/Filter
Segmentation
Self Service Data Preparation
Self Service Portal
Sentiment Analysis
Shared Contacts
Single Sign On
SMS Messaging
Social Media Integration
Speech Recognition
Speech Synthesis
Speech-to-Text Analysis
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Template Management

inconnect Integrations

Instagram

Twitter/X

YouTube

SMS Marketing Services

inconnect User Reviews

Overall Rating

3.9

Ratings Breakdown

21%

58%

16%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

3.7

Functionality

4.3

Have you used inconnect and would like to share your experience with others?

Daniel B.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Excellent omnichannel platform

Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price, product quality, commercial attention, support

Cons:

Nothing, it is a product that continues to evolve over the years, fully recommended

Verified

Reviewer

Telecommunications

11-50 employees

Used monthly for free trial

Review source

Reviewed November 2022

A good runner up in a very competitive market

A very good experience, but an extra hand in the deployment proccess can be apreciated

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The developer teams are very good, this guys can integrate anything to anyone

Cons:

Maybe they need more presence in they objetive markets like America

Reasons for choosing inconnect

I dont choice inConcert, just used the free trial a couple months

Reda E.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

A very complete product, but very difficult to configure

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Good inconming interaction managementOmnichannelBots

Cons:

Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond

Michel L.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Una plataforma confiable y en evolución

En general, mi experiencia con Inconnect ha sido buena. Es una plataforma confiable que permite gestionar diversas campañas de manera centralizada, optimizando el trabajo, y además se perciben mejoras constantes en los productos ofrecidos.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lo que más me ha gustado de Inconnect es la facilidad que brinda para gestionar y trabajar en las diferentes campañas dentro de una misma plataforma, lo que hace que el trabajo sea más ágil y organizado.

Cons:

es que en ocasiones se producen desconexiones repentinas y algunas fallas intermitentes en la conexión con las cuentas de correo, lo que puede interrumpir el flujo de trabajo.

Miguel R.

Verified reviewer

Higher Education

51-200 employees

Used daily for less than 2 years

Reviewed September 2025

Valoración Inconnect

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Es muy flexible. Permite diferentes tipos de configuración. Es un producto robusto y confiable con un buen equipo detrás.

Cons:

A veces es difícil de configurar dadas todas las opciones que tienes. Los desarrollos no son todo lo rápidos que nos gustaría

Blanca R.

Verified reviewer

Higher Education

51-200 employees

Used daily for less than 12 months

Reviewed December 2024

Poco a poco

Al principio desinformación,demasiadas incidencias con cualquier cambio que se van solucionando

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chat agentes masivo que nos facilita el trabajo a la hora de hacerle comunicaciónes al grupo

Cons:

No poder pasar la llamada a un agente de otro plan distinto al que están ellos

Reasons for switching to inconnect

Fue decisión de mis superiores no mia,ellos pensaron que mejoraba la producción

Verified

Reviewer

Banking

1001-5000 employees

Used weekly for more than 2 years

Reviewed September 2025

Mi experiencia con Inconnet

La experiencia obtenida en este proceso ha sido realmente satisfactoria, cumpliendo ampliamente con las expectativas planteadas.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hace de la omnicanalidad en el contacto con el cliente una realidad tangible, eficiente y orientada a mejorar la experiencia.

Cons:

Para la habilitación de nuevas campañas, actualmente tenemos una marcada dependencia del soporte técnico, lo cual limita la agilidad.

Marcelo B.

Verified reviewer

Used weekly for more than 2 years

Review source

Reviewed June 2018

is a very nice software to adminstrations very intuitive

the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc

Cons:

the support is very deficient the are good but the are to slow to answer to the issues that you explain

Alberto Elías S.

Information Services

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed July 2017

Performs very well, very good features, outstanding customer service.

Excellent product at a good price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.

Cons:

They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.

Jose M.

Used unspecified for unspecified

Review source

Reviewed January 2017

Very performant and omnichannel