GuestTracker 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

GuestTracker

4.5

(12)

Pricing

Starting at $50.00 per month

About GuestTracker

Guest Tracker Campground & Lodging Software is a reservation management software that is designed for Campgrounds, Lodging, and RV Parks. TCS Technologies has been designing and implementing software solutions for 15+ years and Guest Tracker has been successfully installed in over 1,000 Campgrounds.

Guest Tracker Campground & Lodging Software add on Features includes a full suite of advanced applications like online booking engines for your website, OTA Connections including Bookings.com and Expedia, Credit Card Processing, Quickbooks Accounting integration, & guest marketing management.

Additional add-on enhancements available through Guest Tracker include a point-of-sale (POS) functionality for full service Campgrounds. Reservation data can be exported to Excel, PDF’s, reports and graphs, giving management a clear picture of opportunities for growth. This solution can be installed on-premise or deployed through our Guest Tracker Cloud based PMS anywhere.

GuestTracker Screenshots

GuestTracker Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Desktop GuestTracker

$500.00

flat rate, one time

Plan includes:

1 time purchase of software
online booking engine
license scanner features
email & texting of Guests
OTA Manager connections
100% us based support & services

GuestTracker Cloud Based

$50.00

per month

No plan information available

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GuestTracker Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of GuestTracker
Accounting
Activities Booking
Activity Dashboard
Billing & Invoicing
Booking Management
Booking Notes
Credit Card Processing
CRM
Customer Database
Customer History
Customer Support
Data Import/Export
Data Synchronization
Dynamic Pricing
Electronic Payments
Email Management
Email Marketing
Email Templates
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Check-in/Check-out
Historical Reporting
Inventory Management
Invoice Management
Maintenance Management
Mobile Access
Multi-Channel Management
Multi-Location
Multi-Property
Online Reservations
Point of Sale (POS)
Rate Management
Real-Time Data
Rental Management
Reporting/Analytics
Reporting & Statistics
Revenue Management
Room Booking
Search/Filter
Short/Long Term Rental
Single Property
Site Maps
Site Reservation Management
SMS Messaging
Spa/Activity Management
Third Party Booking
Third-Party Integrations
Transaction History
Website Integration

GuestTracker Integrations

Shift4

Skytab POS

Availability Online

QuickBooks Online

SiteMinder

GuestTracker User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.1

Value for money

4.5

Customer support

4.3

Functionality

4.3

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2019

Lives Up to Its Name

Utilizing GuestTracker has helped us cut back on the number of problem guests we deal with by keeping track of guest information in an easy to use format. It is a great way to keep track of past guests, current check-ins and future reservations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software allows you to save each guest's information along with notes about their stay. It makes it easy to keep recurring guests happy with notes on their preferences. It also helps prevent problem guests from returning, as you can immediately see the notes about previous stays when they attempt to check in or make a reservation.

Cons:

Our software was set up by previous management, and the only assistance Guest Tracker offers is a tutorial CD that costs several hundred dollars.

Erin D.

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed July 2018

We have been using Guest Tracker for many years and it works well for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Cons:

I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

Patrick T.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Reviewed August 2020

Guest Tracker

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For a cloud-based software, it is very fast and responsive. Never had any issues with credit card processing or syncing. The software is solid.

Cons:

The user interface can be a bit difficult to navigate. There are a lot of options and the software cannot be customized to remove unused options. It is difficult to learn at first, but you get used to it eventually. Creating reservations can be confusing.

Reasons for switching to GuestTracker

We wanted the option of processing all taxes (three different kinds, occurring at various points within the reservation) within the booking engine.

Tom T.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

We lost a good one

Was a great experience but seems they ran out of gas

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This was a great product. I was only of the orginial users and helped develop to system

Cons:

nothing as they worked with you to satisfy any problem

Mike M.

Verified reviewer

Recreational Facilities and Services

201-500 employees

Used daily for more than 2 years

Reviewed June 2018

Excellent support team and representatives work hard to understand our business.

The ability to manage our accommodation side of the business, including planning and reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

Cons:

There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.

Fran S.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Reviewed July 2020

Very Happy and satisfied customer for the past 16 years plus

I have used GT in the past 16 years plus. when we come into a snag. I call [SENSITIVE CONTENT HIDDEN] at GT and the issues is solved very fast. Great Service all the time. Highly recommend working with this team and program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For our business this program is easy to understand, Maneuver in, reliable. and there is no way we can possibly do a double booking.

Cons:

when adding a reservation you can not scroll across to the next box - you have to click with your mouse.

Jessica H.

Hospitality

2-10 employees

Used daily for less than 6 months

Reviewed July 2018

Easy to use system, majority of the features are well thought out and work well.

It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Cons:

The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner. The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest). Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

Angie J.

Used daily for more than 2 years

Reviewed July 2018

I have used Guest Tracker software for over 15 years now with no issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

Cons:

Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to.

Peter W.

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed June 2018

Property Management Software that serves the smaller independents well