ServiceNow HR Service Delivery 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServiceNow HR Service Delivery

4.4

(7)

Pricing

Pricing available upon request

About ServiceNow HR Service Delivery

ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve. By providing employees and managers with a single place to manage their work needs while shielding them from back-end complexity, enterprise organizations can deliver a great experience to meet the demands of a modern-day workforce. Employees are empowered to find answers, get help, and get things done while being guided through intelligent, personalized workflows that completely streamline their individual needs with data from your HR systems. Digital workflows deliver a unified employee experience that drive action across any organizational function and can enable every department to service employees more efficiently and effectively no matter where they work.

ServiceNow Employee Center is a dynamic employee experience platform for service delivery and employee engagement. It enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experi...

ences. Manager Hub is a purpose-built solution that empowers people leaders with the resources, information, and team insights needed to support their employees and teams effectively. It enables them to stay informed and engaged with their teams by leveraging personalized resources to help guide their leadership journey. ServiceNow Employee Journey Management empowers organization to craft complete workflows that span the enterprise, connecting disparate processes and siloed systems with no coding required. Your workforce is provided meaningful experiences that guide them through life and career journeys from onboarding to parental leave, promotions, reskilling, and more – all in one unified platform. Employee Journey Management consists of several applications, including Journey designer, Listening Posts, and Learning Posts, that help HR teams and managers drive employee engagement and productivity from anywhere. Journey designer enables employees and managers in your organization to initiate and manage journeys, delivering more productive experiences for your workforce. ‘ Listening Posts enables your organization to create pulse surveys to capture employee touch points, gain insights from employee feedback, and improve the overall employee experience. Learning Posts delivers omni-channel learning experiences for your employees, empowering them with the right learning at the right time. ServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which help to improve HR efficiency and services over time. HR Knowledge Management allows the HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them. HR Agent Workspace is a configurable service desk application that allows you to interact with employees, respond to their inquiries, and help resolve their issues. With an intuitive, easy-to-use UI, agents get a personalized experience to better manage existing HR cases. The integrated chat feature allows agents to communicate with employees to answer questions or create a case for them, as well as take direct calls to create or work on their existing cases and view information related to the employee or their existing case all from a single workspace. Employee Relations delivers tighter security to protect privacy of more sensitive HR cases, helping to provide less risk to your organization when handled correctly.

ServiceNow HR Service Delivery Screenshots

ServiceNow HR Service Delivery Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ServiceNow HR Service Delivery Features

Popular features found in Human Resources
Applicant Tracking
Benefits Management
Compensation Management
Employee Management
Onboarding
Payroll Management
Performance Management
Recruitment Management
Time & Attendance
More features of ServiceNow HR Service Delivery
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Query
Ad hoc Reporting
Alerts/Escalation
Alerts/Notifications
Analytics
Approval Process Control
Career Development
Chat/Messaging
Collaboration Tools
Commenting/Notes
Competency Management
Configurable Workflow
Customizable Branding
Customizable Dashboard
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Visualization
Document Management
Electronic Forms
Electronic Signature
Employee Database
Employee Engagement
Employee Onboarding
Employee Portal
Employee Profiles
Employee Recognition
Employee Self Service
Feedback Management
Forecasting
Forms Management
Goal Management
Goal Setting/Tracking
HR Management
Individual Development Plans
Issue Management
Issue Tracking
Knowledge Base Management
Learning & Development
Learning Management
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multiple Data Sources
Offboarding
Orientation Workflow Management
Performance Review Management
Predictive Analytics
Prioritization
Progress Tracking
Project Management
Pulse Surveys
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Self Service Portal
Skills Assessment
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Talent Management
Third-Party Integration
Third-Party Integrations
Ticket Management
Time Off Management
Trend Analysis
Visual Analytics
Widgets
Workflow Management

ServiceNow HR Service Delivery Integrations

HireRight

Workday HCM

Microsoft Teams

Workplace from Meta

Slack

Udemy Business

ServiceNow HR Service Delivery User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

29%

14%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.6

Functionality

4.6

Have you used ServiceNow HR Service Delivery and would like to share your experience with others?

Antonio A.

Verified reviewer

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

ServiceNow CSA CIS

Consolidate in a single Platform many of the process covered by the Enterprise Service Model promoted by ServiceNow and giving the end user be part of the solutions with the Out of the box Self -Service Portal

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Based on the Enterprise Service Model provided by ServiceNow, the HR Service Management application focus on the main activities and task of the HR Service providers, giving the employees the oportunity to request thier typical need through a self service portal. The application covers many of the process completed by the HR Departments, with his out of the box functionalities and is really easy to complete the Implementation process previos to the Go live.

Cons:

Nothing to mention on this aspects. As part of the ServiceNow Instances, the organization can integrate in a single system of records many differents process, oriented to a variety of need On the ITSM model.

Radoslaw M.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed October 2024

ServiceNow review

My ServiceNow journey has been a rewarding blend of excitement and challenge. I love how it streamlines my work, but sometimes its complexity keeps me on my toes, which I secretly enjoy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceNow is a powerful platform that helps businesses automate and manage their workflows. I love its ease of use and flexibility, which allows me to tailor it to my specific needs.

Cons:

While ServiceNow's extensive customization options can be overwhelming at times, I appreciate the power and flexibility they provide. It's a minor trade-off for a platform that can truly adapt to any business need.

Lulu Z.

Used monthly for more than 2 years

Review source

Reviewed May 2018

It helps to track the process of the tickets. But, the auto responses can be a lot for one tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does help with managing some HR tasks, such as new hiring, role changing, termination, etc. Assist with tracking the projects.

Cons:

Sometimes, you will get a lot auto response for one ticket. Also, the layout of the auto email is very confusing.

Saswata P.

Verified reviewer

Banking

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed April 2024

Servicenow HR Implementation experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Feature and functionality to cover an employee's journey in an organization right from pre-boarding to off-boarding

Cons:

Licensing Cost is a bit challenging in ServiceNow HR.

Prasoon K.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Streamlined hiring and termination process

We set up an email from service now to a group when an employee was terminated. Team used the termination email to release the outgoing user's salesforce license.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracks an employees progress in the company, easily integrates with Active directory.

Cons:

Pricing should be more elastic. It is highly priced with respect to other service providers.

Kumar P.

Verified reviewer

Computer Networking