CivicPlus Recreation Management 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CivicPlus Recreation Management

4.3

(47)

Pricing

Pricing available upon request

About CivicPlus Recreation Management

CivicPlus' Recreation Management solution is designed exclusively for local parks and rec departments by former parks and rec leaders.

Its comprehensive activity, facility, membership, staff, volunteer, and point-of-sale features are easy for staff to update and custom-configure each season. In addition, its intuitive navigation and integrated online payment functionality make it easy for people to sign up for classes, reserve facilities, and pay for memberships online, from any device, at any time of the day or night, boosting department revenue and community engagement.

With residents self-servicing their needs online, recreation staff members have more time to focus on the necessary community activity programing and park and facility maintenance initiatives, fostering positive resident interactions and improving the civic experience.

Pricing is available upon request and support is extended via documentation, phone, email and other online measures.

CivicPlus Recreation Management Screenshots

CivicPlus Recreation Management Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

All Plans

Pricing available upon request

No plan information available

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CivicPlus Recreation Management Features

Popular features found in Facility Management
Alerts/Notifications
Calendar Management
Facility Scheduling
Inspection Management
Inventory Management
Maintenance Scheduling
Preventive Maintenance
Reporting/Analytics
Space Management
Vendor Management
Work Order Management
More features of CivicPlus Recreation Management
Access Controls/Permissions
Accounting
Activity Management
Activity Tracking
API
Attendance Management
Audit Trail
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Check-in/Check-out
Child Care
Class Scheduling
Communication Management
Contract/License Management
Customer Accounts
Customer Database
Customizable Forms
Customizable Reports
Data Import/Export
Document Management
Document Storage
Electronic Payments
Email Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Facility Management
Family Memberships
Historical Reporting
Inventory Tracking
Invoice Management
League/Team Management
Membership Management
Merchandise Management
Multi-Location
Point of Sale (POS)
Real-Time Data
Recurring/Subscription Billing
Registration Management
Reminders
Rental Management
Reporting & Statistics
Self Service Portal
SMS Messaging
Third-Party Integrations
Volunteer Management
Wait List Management
Website Integration
Workflow Management

CivicPlus Recreation Management Integrations

Elavon

Global Payments Integrated

CivicPlus Recreation Management User Reviews

Overall Rating

4.3

Ratings Breakdown

62%

19%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.5

Functionality

4.0

John W R.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

CIVIC REC

The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Cons:

The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

Vendor Response

Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting. Thanks, CivicRec Team

Replied February 2019

Kelly S.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Grove City, Ohio

Very good - customer service is the best I have ever worked

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use compared to over other rec programs

Cons:

There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs.

Reasons for choosing CivicPlus Recreation Management

The league management module and the pay later, invoicing and automatic payment options

Reasons for switching to CivicPlus Recreation Management

Very difficult to use and program for classes

Brady W.

Verified reviewer

Recreational Facilities and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

This software causes more headaches than it fixes.

I would switch software if it was my decision.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Better value than some software packages.

Cons:

It is not reliable and we have lost thousands of dollars while the software is down or having huge latency issues. (One simple POS sale can take up to 5 minutes, with a line stretching out the door 30 people deep.)

Michele C.

Verified reviewer

Recreational Facilities and Services

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed May 2024

One of the best products we have used for registration

Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. [sensitive content hidden], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And [sensitive content hidden] is and has been amazing. We truly love the product and team associated with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Online booking for facilities - the ease and clarity of accounting for our contractors and staff

Cons:

After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :(

Reasons for choosing CivicPlus Recreation Management

Ease of use, modules like online rentals and overall look and feel of the product.

Reasons for switching to CivicPlus Recreation Management

Company name was Perfect Mind - option was not available above - Accounting was a mess - the backend of the product was clunky - support was less then helpful - and our staff was continuously creating workarounds for every day tasks.

Amy B.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

User Friendly, Seamless Integration and Endless Customization

I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.

Cons:

The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few

Reasons for choosing CivicPlus Recreation Management

Offered 98% of the functionality we were looking for, 100% user friendly and it's integration with CivicPlus in creating a seamless transition for the user was a huge plus.

Reasons for switching to CivicPlus Recreation Management

ACTIVE Net was very difficult to use as an administrator and a user. It was very limited on its functionality and its customization. The layout was very outdated and could not be changed/updated.

Vendor Response

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.

Replied November 2020

Maya P.

Verified reviewer

Recreational Facilities and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Civic Rec Review

Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use makes for ease in training and public use.

Cons:

I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus.

Reasons for switching to CivicPlus Recreation Management

Our department had consistent issues with our old software.

Vendor Response

Thank you so much for your review. We are glad that CivicRec is intuitive and enables collaboration across divisions. Thank you for being part of the CivicPlus family and a CivicRec client! You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available.

Replied October 2020

Verified

Reviewer

Government Administration

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2018

Needs Improvement

This product needs a good database developer engineer to rebuild a good portion of the code. There are some serious error (bugs) in the system. I just hope they are being addressed.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is fairly intuitive and easy to learn.

Cons:

There are quite a few basic very poor database development programming problems. Starting with problems with keeping the unique identifiers - unique.

Vendor Response

Thank you for your review and feedback. We would love to visit with you about the issues you describe. Lots of thought has gone into our technology, but if you have insight on how to make it better, we would love to hear from you. Since your review is anonymous, please reach out to CivicRec@civicplus.help or to your Client Success Manager directly, and we can talk with you about your concerns. Thanks, CivicRec Team

Replied March 2021

Verified

Reviewer

Government Administration

51-200 employees

Used daily for free trial

Review source

Reviewed March 2019

Civicrec

CivicRec is the best software I have ever used while working for a municipality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the most helpful/useful/coolest software available for city events/reservations/inventory/Point of Sale management and much more. I would highly recommend this software to other municipalities and even some businesses.

Cons:

We have yet to find a problem or something we do not like.

Vendor Response

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec.

Replied April 2019

Verified

Reviewer

Hospital & Health Care

201-500 employees

Used other for free trial

Review source

Reviewed April 2019

We tried CivicRec but found it unnecessary

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you know how to use Civic Plus CMS, using CivicRec is easy and it's nice to not have to learn a different product/CMS.

Cons:

We found it unnecessary for our business needs. Unless you're running a large parks and rec department with a lot of facilities to manage and rent out, you can use other modules like activity center that are already included within Civic Plus without having to pay for an additional setup.

Vendor Response

Thanks so much for your feedback. Glad that you found our CivicEngage CMS to be beneficial to your business and that it met your needs. Thank you for trying CivicRec. You are correct, local municipal parks and recreation departments are exactly what CivicRec is designed for. Our software excels at facility and activity management and we work closely with parks and rec personnel across the country. Thanks for your review and being a CivicPlus client.

Replied April 2019

Matthew A.

Verified reviewer

Government Administration

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed November 2018

Easy Web-Based Site Management

Good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CivicPlus is easy to use once you get used to the interface, and it's super easy to flow between using the web and editing the page.

Cons:

There are areas where I would like greater functionality, especially in placing photos and certain other special elements.

Vendor Response

Thank you Matthew for your review. We did notice your review is of CivicEngage, another product of CivicPlus, which is our website and content management software and not of CivicRec. We always love hearing feedback from clients and encourage you to reach out to your Client Success Manager directly about any questions or concerns regarding CivicEngage. Thanks, CivicRec Team

Replied February 2019

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