Verint Workforce Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Verint Workforce Management

4.2

(19)

Pricing

Pricing available upon request

About Verint Workforce Management

Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise. Whether in the office or working from anywhere, thoughtful automation and simple workflows provide employees with flexible scheduling options to drive employee well-being while ensuring business policies are met. And as a full featured cloud solution, it can free businesses from the burden of complex infrastructure and administration and easily extend to applications to support employees with tools to do their job.

Verint Workforce Management Screenshots

Verint Workforce Management Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Verint Workforce Management Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of Verint Workforce Management
Absence Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Approval Workflow
Attendance Management
Availability Management
Behavior Tracking
Calendar Management
Calendar/Reminder System
Calendar Sync
Chat/Messaging
Clock In/Out
Collaboration Tools
Customizable Reports
Employee Activity Monitoring
Employee Profiles
Employee Scheduling
Facility Scheduling
Forecasting
Idle Time Monitoring
Labor Forecasting
Leave Tracking
Messaging
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Online Time Clock
Overtime Calculation
Performance Metrics
Productivity Analysis
Progress Tracking
Project Time Tracking
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recruitment Management
Reminders
Remote Monitoring & Management
Reporting & Statistics
Schedule Distribution
Scheduling
Secure Data Storage
Shift Swapping
Sick Leave Tracking
Single Sign On
Task Management
Task Progress Tracking
Task Scheduling
Team Calendars
Third-Party Integrations
Time & Attendance
Time Clock
Time & Expense Tracking
Time Off Requests
Time Tracking
Vacation/Leave Tracking
Variable Workforce
Website Integration
Workflow Management

Verint Workforce Management Integrations

Twilio

Amazon Connect

Verint Workforce Management User Reviews

Overall Rating

4.2

Ratings Breakdown

37%

53%

Secondary Ratings

Ease of Use

3.8

Value for money

4.6

Customer support

4.0

Functionality

4.6

Kevin U.

Verified reviewer

Outsourcing/ Offshoring

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Easy to Understand

Neutral. It can be improved if it has better reporting tool

Ratings Breakdown

Ease of use

Functionality

Pros:

The tool is very straighforward especialky with it’s functions

Cons:

The tool is usually web based and has delays

Lilian Paulina R.

Verified reviewer

Law Practice

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed January 2022

Difficult to deploy at first, then it gets easier to use

I've used it for almost a year and I've been able to track my team's frequent tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can track and monitor my team's activities very easily

Cons:

Kind of difficult to implement on a team.

Reasons for switching to Verint Workforce Management

Because I wanted to monitor way more deeply my team's performance.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

A massive forecasting software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc.

Cons:

There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own.

Reasons for switching to Verint Workforce Management

The level of features offered in Verint.

denise v.

Verified reviewer

Packaging and Containers

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Verint

Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well.

Ratings Breakdown

Ease of use

Functionality

Pros:

Product is easy to use and displays the employees schedule for them

Cons:

There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things

Juan O.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Great for task management

I've used it in order to implement remote-working tasks and pandemic currently made it way more functional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that you can monitor and track the team's operations.

Cons:

Difficult to use at first, may have a couple of small bugs.

Reasons for switching to Verint Workforce Management

I needed deeper analytics from my team.

Verified

Reviewer

Package/ Freight Delivery

10000+ employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Everything you need and don't need. And absolutely no usability whatsoever.

I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it.

Ratings Breakdown

Ease of use

Functionality

Pros:

There is nothing good about this software.

Cons:

There are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving.

Reasons for switching to Verint Workforce Management

I was forced.

Vendor Response

Thank you for taking the time to give your feedback. We hear you and would like to discuss your experience in more detail. Please contact us directly at contact.center@verint.com or call +1-888-983-7468 to speak with us directly.

Replied July 2022

Nancy N.

Verified reviewer

Apparel & Fashion

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Performance, Schedules and Time off requests in one spot!

I love being able to open the app, sign and and view my schedule, switch shifts, see my available time off and my performance evaluations all in one place. Has a lot of features that make it easier for our company to keep schedules for the employees, as well as the ability to swap shifts with co-workers whenever needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So many amazing tools in one amazing app!

Cons:

It's not the easiest to navigate. Could definitely be made more user friendly.

Joshua D.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Great user interface

Ratings Breakdown

Ease of use

Functionality

Pros:

User interface doesn't include too many colors, which makes it easier to ready, especially for people that are color blind. Very easy to adjust schedules.

Cons:

The desktop application is a very slow program, which makes real time adherence monitoring is horrible.

Amber C.

Verified reviewer

Consumer Goods

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Best schedule software I've used

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the different features. I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.

Cons:

One thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.

Chandra B.

Verified reviewer

Computer Software

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Verint

I like how easy it is to use. I like how I can quickly request time off through our workforce management program and get a response right away. Very user friendly!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our business has used Verint for several years, keeping track of employee hours and when they are working and/or when they will be out of the office. Verint is very easy to use. The graphs are wonderful, they make is easy to see your schedule. The scoreboards are nice.

Cons:

I personally have not had any issues using it or learning the software.

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