Callroute 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Callroute

4.9

(16)

Pricing

Starting at £1.55 per month

About Callroute

The complete Teams Phone solution for your business. Integrate & manage Microsoft Teams Phone & users in one portal.

Integrate Teams Phone with your call carriers & phone platforms, manage all your Teams numbers in one central place, & automate your user management processes.

Generate up to:

💰 77% savings on IT costs vs manual processes
🎯 98% increase in first-time provisioning accuracy
🏎️ 90% faster than manual processes

Callroute Screenshots

Callroute Pricing and Plans

Starting price: £1.55 per month

Free Trial

Free Version

Callroute Pay As You Go Plan

£1.55

per user, per month

Plan includes:

From 1+ users
Per Teams voice user
30 day rolling contract
Bring your own carrier
Connect to Teams
Number Management
CDR reporting
Admin portal

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Callroute Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Callroute
Business Process Automation
Call Reporting
Call Routing
Call Tracking
Call Transfer
Self Service Portal
Templates
Third-Party Integrations
User Management
VoIP Connection

Callroute User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

5.0

Functionality

4.8

Have you used Callroute and would like to share your experience with others?

Jamie G.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Reviewed March 2024

Great product, easy to implement

The fact the service and overall feature offering has continually improved ever since we started with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease and support when moving to this solution, and its constant evolution over time.

Cons:

When we took the service the portal lacked many of the features that are now available.

Reasons for choosing Callroute

Overall cost and ease of implementation.

Vendor Response

Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way!

Replied April 2024

Verified

Reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Reviewed January 2026

Callroute Telephony Review

We implemented Callroute around a year ago as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use. From an operational perspective, we now have far better control over call routing and number allocation. Overall, Callroute has proven to be a reliable and effective telephony solution, and we are very happy with the product and our decision to implement it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seamless integration with MS Teams. Strong reporting capability, providing clear visibility of call volumes, patterns, and performance metrics. Intuitive and well designed portal that is easy to use and manage. Good level of control over call routing and number allocation. Responsive and helpful support team.

Cons:

No complaints or issues; the product serves us well and fully meets our current telephony and reporting requirements.

Reasons for switching to Callroute

We switched from 8x8 Contact Center because it didn’t integrate with Microsoft Teams in the way we needed and had limitations around call routing and reporting

Vendor Response

Thank you for the great feedback. We really appreciate it. We’re glad to hear the Microsoft Teams integration, reporting, and portal usability are working well for you, and that you’re getting better control over call routing and number allocation. It’s also lovely to hear our support team has been helpful.

Replied January 2026

Jack N.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 2 years

Reviewed January 2026

Call route making calling easy

We have really enjoyed using callroute and are moving a lot of our clients to it and would recommend it to others

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls

Cons:

Sometimes navigating the interface to find call recordings can be hard and a lot of the time it’s hot and miss if the call recordings are there or not

Vendor Response

Hi Jack, thanks for taking the time to leave a review. We really appreciate it. Call recordings are normally available for playback in near real time, but in some cases, they can take a little longer to process. We know how important quick and reliable access to recordings is, and this is an area we’re actively working to improve. Please do keep an eye on our release notes for upcoming updates, and if you ever need help locating recordings in the meantime, our support team will be happy to assist.

Replied January 2026

Verified

Reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Reviewed September 2024

Callroute app integration with MS Teams

Very good product and a user friendly interface

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Callroute product is simple and easy to configure with your own Microsoft tenant i also like the simplicity of the Callroute app.

Cons:

Reporting tool can be improved to have custom reports available at the moment only can use default reports on the dashboard.

Reasons for choosing Callroute

We where already using another product from this vendor and we built a good understand and relationship therefore is was an easy decision to continue using their service.

Reasons for switching to Callroute

System was coming end of life and support

Vendor Response

Thank you for your review! We are so pleased to hear you found so much value in Callroute over others on the market. We will share your feedback on custom reports to with Development Team as we are always looking for ways to improve our platform. We have released new reporting functionality recently and will be sharing a video on this very shortly. You can find all the latest information here: https://bit.ly/sept-24-releases.

Replied October 2024

Verified

Reviewer

Food & Beverages

51-200 employees

Used daily for less than 2 years

Reviewed December 2023

Callroute Review

great experience and value for money in one platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the platform and management of changes

Cons:

customising of colours and branding for staff to recognise the app

Reasons for switching to Callroute

Works with Microsoft teams and better management platform

Vendor Response

Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal. We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you.

Replied December 2023

Adam P.

Verified reviewer

Environmental Services

1001-5000 employees

Used daily for less than 2 years

Reviewed December 2023

Call Route - Teams Telephony Central Solution

A fantastic experience. We are about 18 months into our journey with Call Route (via Sip Synergy) and I highly recommend the solution and the Sip Synergy support and attention to detail.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A single portal to control and manage all of our global telephony needs

Cons:

No real dislike so far, more so feature improvments which we have put to the developers to consider and have often been implimented.

Reasons for switching to Callroute

Legacy on premise telephone systems. Adoption of MS Teams.

Vendor Response

Thank you for the review Adam, we're glad you're enjoying Callroute.

Replied December 2023

Ronald G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed February 2024

Callroute Review

Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier' platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Callroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes.

Cons:

Branding for end customers - however, that could be down to time from our point of view?

Reasons for switching to Callroute

Ease of use and easy integration with MS Teams.

Vendor Response

Thank you for sharing your experience with Callroute! We are so pleased to hear our solution is offering value for money and simplified management.

Replied February 2024

Elliott C.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

CallRoute/Orto

Overall, I couldn't fault them, Support have always responded quickly and accurately and the product itself has taken a weight off my teams shoulders in a very busy project.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Orto product has allowed us to completely streamline the Teams Phone System provisioning process for around 3500 users, saving myself and my colleagues a lot of time. CallRoute as a company have a great support response and are also very open with sharing upcoming features and taking in feature requests

Cons:

There are still some features that I think would be a great benefit to users that I can't see in the roadmap, however, as mentioned before CallRoute are very open with their roadmap.

Vendor Response

Thank you for your review! We are so pleased to hear how Orto has enabled you to streamline your Teams Phone provisioning and give your team more time back to focus on other projects. Please let us know about any features you would like to see on our Roadmap. You can submit a feature request online using the button on this page: https://callroute.com/roadmap.

Replied March 2025

Russ T.

Verified reviewer

Mechanical or Industrial Engineering

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2024

CallRoute is the greatest!

Finding CallRoute is possibly the best thing that's happened for our telco platform. They've provided us with administrative and reporting capabilities that nobody else would. They've remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.

Cons:

I honestly cannot think of any Cons about using CallRoute.

Vendor Response

Thank you for your review! We are so pleased to hear how much Callroute is benefitting you. We will pass this onto our team!

Replied September 2024

Arnold C.

Verified reviewer

Telecommunications

11-50 employees

Used weekly for less than 6 months

Reviewed December 2024

Makes Teams Phone Managers lives easier!

Very positive overall experience and find i very easy to use for my Teams Phone Management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Callroute let you manage Microsoft Teams Phone configuration by an easily and user friendly portal. Callroute separate the Teams telephony settings from the Teams Admin center so that the telephony administrator can only configure that what is neccesary for Teams Phone functionality and call routing. The change of breaking other things like policy's by mistake can't happen. Callroute gives a clear and total overview over all users which are entitled with the right licenses for Teams Phone. And free ddi-numbers available in your range. Callroute makes Teams Phone management clear and easy!

Cons:

Did not experience something yet I don't like.

Vendor Response

Thank you so much for your review! We are so pleased to hear how easy Teams Phone management is for you with Callroute!

Replied December 2024

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