Castel Contact Center 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Castel Contact Center is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Castel Contact Center

4.5

(2)

Pricing

Starting at $1.00 per month

About Castel Contact Center

Designed for contact and call centers, Castel's Contact Center suite provides comprehensive solutions to manage customer engagement, monitor real-time analytics, and analyze speech analytics. Castel's solutions ensure contact center compliance, enhances customer experience, improves revenue performance, and increases employee productivity. Castel Contact Center suite includes Castel Connect, Castel Maestro, Castel Detect Live, Castel Detect QA/QM and Castel Explore.

Through Castel's Contact Center solutions, teams have access to predictive, preview, and manual dialing capabilities with automated call distribution (ACD) and advanced call scripting. With real-time call monitoring, Castel's solutions can affect conversation outcomes by providing agents with action-based intelligence through instant alerts so they can deliver the best possible customer experience at the right moment. Businesses can also comply with TCPA standards and local and state regulations while also optimizing agent performance through the use of automated QA tools. Additionally, Castel provides speech transcription technology to document customer calls for the post-review call analysis process.

Castel...

Castel Contact Center Screenshots

Castel Contact Center Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Castel Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Castel Contact Center
Alerts/Escalation
API
Automatic Call Distribution
Blended Call Center
Computer Telephony Integration
Inbound Call Center
Manual Dialer
Monitoring
Outbound Call Center
Predictive Dialer

Castel Contact Center User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Castel Contact Center and would like to share your experience with others?

Omar E.

Verified reviewer

Accounting

Self-Employed

Used daily for more than 2 years

Review source

Reviewed July 2022

Castle contact center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use and learn clients and employee people

Cons:

Take time to be good at it but it's not a problem

Jason R.

Banking

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

My firm uses Castel's speech analytics capabilities to improve call center agent training.

Huge benefits in call center compliance and agent training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.

Cons:

This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.

Vendor Response

Jason - You did a great job getting your keyword dictionary up to speed! We continue to see your speech analytics accuracy and the performance of your call center team increase by orders of magnitude. We look forward to a long a fruitful contact center partnership.

Replied June 2018

Showing 1 - 2 of 2 Reviews