Exelysis Contact Center 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Exelysis Contact Center

4.8

(26)

Pricing

Starting at €50.00 per month

About Exelysis Contact Center

Designed for businesses in telemarketing, telecommunications, finance, food and beverage, infrastructure, and other industries, Exelysis Contact Center is a cloud-based and on-premise PBX software. It enables sales teams to queue calls, customize call statistics, monitor contact center operations, automate outbound or inbound campaigns, and distribute calls, facilitating client communications.

Exelysis Contact Center allows staff members to access, edit, and conduct error checking for the interactive voice response (IVR) scripts using the built-in text editor and visual designer. Staff members can utilize the automatic call distribution (ACD) functionality to streamline call handling processes, such as call routing, call prioritization, and calls assigning based on specific departments, agent skills, and campaigns. Additionally, sales managers can track silent calls, access modular IVR systems, view campaign performance, and leverage broadcast dialing functionality to contact multiple customers simultaneously.

Exelysis Contact Center facilitates integration with several third-party CRM and ERP solutions, optimizing click-to-call, IVR, and contact import operations. Pricing is ava...

Exelysis Contact Center Screenshots

Exelysis Contact Center Pricing and Plans

Starting price: €50.00 per month

Free Trial

Free Version

Basic

€50.00

per user, per month

No plan information available

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Exelysis Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Exelysis Contact Center
Activity Dashboard
Activity Tracking
API
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call Reporting
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Computer Telephony Integration
Customizable Reports
Event Triggered Actions
File Transfer
Inbound Call Center
Manual Dialer
Monitoring
On-Demand Recording
Outbound Call Center
Performance Management
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Recording
Reporting & Statistics
Scheduled Recording
Third-Party Integrations
Voice Mail

Exelysis Contact Center Integrations

protel PMS

Fidelio ERP

Exelysis Contact Center User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.7

Have you used Exelysis Contact Center and would like to share your experience with others?

Angelos K.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

A world contender for CTI systems

I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none.

Cons:

Nothing that I can think off, it performed more than adequately

Reasons for choosing Exelysis Contact Center

The support was local,timely and helpful.

Tasos C.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Exelysis Cloud is the best communication tool

The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption.

Cons:

We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size.

Reasons for choosing Exelysis Contact Center

We had few offers from local carriers but with very limited features. Exelysis covers everything. PBX functionality for normal user and advanced Contact Center features for Agents. Recording solution and rich statistics all under the same brand.

Nenad P.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Dialing all the way

It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our current CRM integration with Exelysis is irreplaceable! The software itself offers a tone of features and is constantly being improved.

Cons:

This is not a self installable package, it requires vendor integration and support.

Reasons for choosing Exelysis Contact Center

Top features and a top team

Christos S.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Great CTI

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i can have the overall supervision of different inbound and outbound campaigns , at the same time .

Cons:

Probably i would suggest a different interface. More advanced manager console.

Vendor Response

Dear Christos S. Thank you for your great review on Exelysis Solution. Exelysis, since 2019, developed a new advanced manager console named Exelysis Dashboard on which you can monitor, control and configure any Exelysis resource like Telecom, Agents, Campaigns, Groups, Skills etc. Please contact us for any further information. We will be more than happy to assist.

Replied September 2022

Stavros V.

Verified reviewer

Restaurants

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

A stable and fully featured solution for the most demanding call center

We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems

Cons:

It depends on proprietary operating system and database

George K.

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Excellent product and experience

From Exelysis contact center the main benefit that we gained is ability to divide calls as we desire and create call center agent teams and dividing the incoming calls or automate outbound calls, additionally with the implementation of an automatic progressive dialer we have enable a fully automate telephone procedure of the overall day to day operation, and maximize the productivity of the all the call center agents. Furthermore with the newest update of the system, they provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required. Finally after the implementation and update the software we did not face any downtime and they provide us with a full documentation (an extensive detailed knowledge base), trainings. But the most important advantage that the 24/7 support on the daily basis, at any given time when we need there assistance I will strongly recommended to any company that needs to set up a call center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user/IT frendly!

Cons:

They provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required.

Gregory S.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

excellent product, excellent service

we didn't find anything

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of handling, configuration, installation. Also very good cooperation with MicroBase company

Cons:

we don't have to remove anything, we don't find anything that doesn't work

George P.

Banking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Efficient dialer that helps increase productivity

The implementation team had knowledge that exceeded ours and they were always available to assist us

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Efficient dialer operation - quick pairing, real time call quality optimisation, integrated calls monitoring - Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum - User-friendly menus, administration, monitoring - Many straightforward configuration options depending on the preferred communication ports and gates - Scalability - Immediate response to all user requests - Support and implementation teams with in-depth knowledge of telecommunication - Very good TCO and quick ROI

Cons:

- Requires stable network infrastructure and gateways - Better to invest in contemporary accessories to make the most out of the dialer, headphones, wide screens - Better to have trustworthy telco provider to ensure high communication rates

Verified

Reviewer

Internet

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2018

Great flexibility

Excellent value for money compared to other solutions on the market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does what it does very well, without much fuss. The excellent reporting gives great power to the entire organization for monitoring the operations effectiveness.

Cons:

Limited integration options (in terms of APIs), especially for web applications. No pure cloud offering.

Vendor Response

Dear reviewer. Thank you for your great review on Exelysis Solution. Exelysis offers with no cost a full set of APIs for application integrations which are now exposed in Rest API over our Pure Cloud Offering. Please contact our support team for further information. We will be very happy to assist.

Replied September 2022