Help Lightning 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Help Lightning

5.0

(10)

Pricing

Starting at $75,000.00 per year

About Help Lightning

Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance.

The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.

Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

It provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

About Remote Visual Assistance Software:

Remote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance...

Help Lightning Screenshots

Help Lightning Pricing and Plans

Starting price: $75,000.00 per year

Free Trial

Free Version

Enterprise License

$75,000.00

per feature, per year

Plan includes:

Enterprise Remote Visual Guidance

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Help Lightning Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Help Lightning
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Annotations
API
Assignment Management
Audit Trail
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Blended Learning
Brainstorming
Calendar Management
Callback Scheduling
Call Center Management
Call Reporting
Call Tracking
Call Transfer
Catalog Management
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Computer Telephony Integration
Contact Database
Content Creation
Content Library
Content Management
Cross-Device Publishing
Custom Development
Customer Activity Tracking
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Retrieval
Diagnostic Tools
Digital Canvas
Document Management
Document Storage
Drag & Drop
Equipment Tracking
Failed Inspection Tracking
Feedback Management
File Management
File Sharing
File Transfer
Forecasting
Forms Management
For Sales/Marketing
For Training/Education
Help Desk Management
Image Capture
Image Library
Image Query
Image Tagging
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multimedia Support
Multiple Format Support
Multiple User Accounts
Performance Management
Predictive Analytics
Presentation Streaming
Progress Tracking
Project Templates
Quality Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real Time Editing
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Real World Backdrop
Remote Access/Control
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting & Statistics
Report Templates
Role-Based Permissions
Screen Recording
Screen Sharing
Search/Filter
Secure Data Storage
Self Service Portal
Server Monitoring
Session Recording
Session Transfer
Single Sign On
Sketching and Annotation Tools
Software Development
SSL Security
Status Tracking
Summary Reports
Superimposed Objects
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third-Party Integrations
To-Do List
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
Usage Tracking/Analytics
User Management
Version Control
Video Call Recording
Video Chat
Video Conferencing
Video Search
Video Streaming
Video Support
Voice Mail
Website Integration
Whiteboard
Workflow Management
Work Order Management

Help Lightning Integrations

Salesforce Platform

Genesys Cloud CX

IFS Field Service Management

ServicePower

ServiceNow

Help Lightning User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

5.0

Functionality

5.0

Have you used Help Lightning and would like to share your experience with others?

Carles C.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used other for free trial

Reviewed April 2020

Help Lighting experience

Private healthcare industry to provide remote doctor consultation using Augmented Reality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Augmented reality features, easy to use it.

Cons:

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Reasons for choosing Help Lightning

N/A

Barton G.

Verified reviewer

Medical Practice

10000+ employees

Used daily for more than 2 years

Reviewed April 2020

Help Lightning for Remote patient care

I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.

Cons:

Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.

Verified

Reviewer

Information Services

1001-5000 employees

Used weekly for less than 6 months

Reviewed April 2020

HelpLightning brings science fiction to real life!

HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.

Cons:

I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.

Reasons for choosing Help Lightning

Because of the unique functionality of Merged Reality! No one else at this time can do that!

steve d.

Verified reviewer

Machinery

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

Great product for entering the Merged Reality world

working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to set up, connect and share with customers

Cons:

We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and

Reasons for choosing Help Lightning

Ease of use, functionality, video refresh rate and image quality. ability to take pictures in video stream, share documentation, work with existing hardware and multiple platforms (PC, tablet, phone) telestration, zoom, and camera control features are great.

Matthew T.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed September 2020

Deliver value by maximizing remote support

Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.

Cons:

Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.

Reasons for choosing Help Lightning

Usability, customer centric organization

Tim S.

Verified reviewer

Food & Beverages

Self-Employed

Used daily for more than 2 years

Reviewed March 2020

Time and money saver

Fantastic

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, great support, no hardware to buy, saves us time and money with shorter calls to tech support, less time on site for field tech, overall customer satisfaction with less equipment downtime.

Cons:

Nothing really. The team was supportive and the feature set keeps growing.

Tony S.

Electrical/ Electronic Manufacturing

10000+ employees

Used daily for more than 2 years

Reviewed March 2020

Awesome Support Product

This has been an exceptional product and the customer support has been second to none!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, functionality, and minimal hardware required.

Cons:

I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.

Reasons for choosing Help Lightning

Additional hardware not required. Uses standard smart phone technology

Reasons for switching to Help Lightning

More functionality, capabilities, and more powerful

Anna J.

Verified reviewer

Research

11-50 employees

Used other for more than 2 years

Reviewed April 2020

Meets All Needs for Remote Instruction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Help Lightning for 3 large research projects in the last 4 years and find it to be user friendly, reliable, and truly the next best thing to being one-on-one with the person on the other end of the help session. We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.

Cons:

We has a few issues with connection very early on, but in the past 2 years we haven't experienced any problems at all.

David S.

Verified reviewer

Higher Education

10000+ employees

Used monthly for more than 2 years

Review source

Reviewed April 2020

terrific product!

We are using it primarily to help parents install car seats. An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The power of Help Lightning is deceiving. It's capacity to conduct remote teaching, training, repairing, guiding, etc. is truly extraordinary. It's easy to use and especially powerful to conduct complex tasks when two people are in different locations. Wow! Well worth it - should be on everyone's phone, tablet and computer.

Cons:

Nothing - very pleased with all it has to offer.

Roel R.

Verified reviewer

Mechanical or Industrial Engineering

1001-5000 employees

Used daily for less than 6 months

Reviewed April 2020

A solution for an immediate need... and a future journey towards servitization

Field engineers in some countries limited to visit customer sites due to coved 19 Internal support due to travel restrictions Remote support for more junior technicians New service opportunities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionalities, the speed and ease of implementation, integration possibilities, the customer support

Cons:

We’ve requested a service report to be available for sending to provider and receiver of help after the connection. This CR is under revision

Showing 1 - 10 of 10 Reviews