SparkTG VCC 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SparkTG VCC

4.7

(42)

Pricing

Starting at $5.00 per month

About SparkTG VCC

SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.

Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.

SparkTG VCC Screenshots

SparkTG VCC Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

per user, per month

No plan information available

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SparkTG VCC Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of SparkTG VCC
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Reports
Dashboard
Data Import/Export
Event Triggered Actions
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Pre-recorded Messages
Progressive Dialer
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reporting & Statistics
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Customization
VoIP Connection
Workforce Management

SparkTG VCC Integrations

Freshdesk

Kapture CX

LeadSquared

Zoho CRM

Vtiger CRM

Truecaller

See all 8 integrations

SparkTG VCC User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

24%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

Shwet S.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

Excellent work SparkTG

I had a great experience with Spark TG team and they are highly supportive and very efficient in work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very efficient and hasslefree services. Also team is very Cooperative. They have very good portal and dashoard design.

Cons:

Nothing much to say on this. They supported me greatly from getting the DLT registrations to helping in call planning

abhishek s.

Verified reviewer

E-Learning

11-50 employees

Used daily for more than 2 years

Reviewed June 2024

Good service provided

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity.

Cons:

cant think of any

Reasons for switching to SparkTG VCC

poor professionalism of voice tree , they were more mechanical less personal

Vendor Response

Hi Abhishek, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.

Replied July 2024

Rahul S.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used daily for less than 6 months

Reviewed September 2025

Best Option for manage calls

Overall, my experience with SparkTG VCC has been very positive. The platform is reliable, delivers clear call quality, and offers excellent monitoring and reporting tools that make operations smooth. The support team has been responsive and helpful whenever needed. While there is some scope for improvement in the mobile interface and user-friendliness for beginners, SparkTG VCC has proven to be a strong and dependable solution for our communication needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is highly reliable with clear call quality, easy-to-use interface, and responsive support team. I especially liked the real-time monitoring features and smooth integration options, which made managing communications seamless.”

Cons:

Some time connections issues“At times, the dashboard feels slightly complex for new users, and the mobile interface could be more user-friendly. Occasional minor lags during peak hours were also observed.

Sunil W.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for more than 2 years

Reviewed May 2022

Good Product with Great Support

During Pandemic we were able to support our customers remotely without any challenges as we are using SparkTG from 2019. So the remote working transition was seamless without any impact on the customer experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications

Cons:

The reports and analytics can be improved further

Reasons for choosing SparkTG VCC

Inexpensive

Reasons for switching to SparkTG VCC

Commercials, after sales support and ease of integration

Ritesh G.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 6 months

Reviewed September 2025

Consistent Performance with Minor Enhancements Needed

My overall experience with SparkTG VCC has been positive, as it provides a trustworthy and efficient platform for smooth communication and coordination with both agents and customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its user-friendly dashboard and clear call connectivity, which makes communication very smooth both with Agents and Customers.

Cons:

At times the system gets slightly slow and the call directly gets connected to phone even when we are using computer or fails to connect to the phone sometimes when we are logged off, which can affect workflow efficiency.”

Kavya S.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

great Experience and over all solution for the customer facing teams

Its great experience over all, able to solve the purpose

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The voice quality, easy to access the system, seamless API integration

Cons:

few customers are complaining that calls are routing as Spam numbers

Udit H.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Reliable product with good support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and quick onboarding of new users. Essential reports are readily available for viewing and downloading

Cons:

Bare bones interface, not very modern. Also the interface is not responsive.

Reasons for choosing SparkTG VCC

Pricing and license structure is better.

Bhumika C.

Verified reviewer

Consumer Goods

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed December 2024

Good platform.

Good platform. The dashboard can be further simplified, and reports can be enhanced with auto-triggers sent via email at a set frequency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Option to hear Live calls anonymously Reports and analytics

Cons:

Option to integrate WhatsApp messages for Autoreply The phone no. appears as SPAM often which causes drop-offs and people don't pick up calls.

dilip p.

Verified reviewer

Logistics and Supply Chain

501-1000 employees

Used daily for less than 2 years

Reviewed October 2024

Innovative technology

Best in class exprerience over exophone. I really appriciated tech solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Innovation, best solution via technology

Cons:

Smoth connectivity over the internet, best solution online platform

Rahul R.

Verified reviewer

Capital Markets

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Fabulous product!SparkTG VCC made us win!

I had been using it along with my team and my business has adapted the tool with a lot of energy.It has made us efficient and helped us scale our operations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features are competitive and amazing to use

Cons:

Customization needs a bit of scope according to client needs

Showing 1 - 10 of 42 Reviews

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