SparkTG VCC 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SparkTG VCC

4.7

(42)

Pricing

Starting at $5.00 per month

About SparkTG VCC

SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.

Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.

SparkTG VCC Screenshots

SparkTG VCC Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

per user, per month

No plan information available

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SparkTG VCC Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of SparkTG VCC
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Reports
Dashboard
Data Import/Export
Event Triggered Actions
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Pre-recorded Messages
Progressive Dialer
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reporting & Statistics
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Customization
VoIP Connection
Workforce Management

SparkTG VCC Integrations

Freshdesk

Kapture CX

LeadSquared

Zoho CRM

Vtiger CRM

Truecaller

See all 8 integrations

SparkTG VCC User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

24%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

Atanu G.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Reviewed May 2022

Simple and Quality Call Center

Spark TG has awesome customer support. In fact, we enjoyed their dedicated manager to listen to us and resolve the issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard provides a 360 degree view of the operations.

Cons:

The integration API can be improved further.

Reasons for choosing SparkTG VCC

SpartTG has a simpler UI, easy to deploy and has the features we were looking for.

Vendor Response

Thank you Atanu, we are really glad you like our services, we really look forward to have you back. The solution have evolved more from the time you have used it last with more features. Let me know incase we should connect to discuss

Replied May 2022

Rahul S.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

Robust plaltform, amazing connectivity, awesome service!

Overall experience is pretty good, no connectivity issues so far.!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spart TG allowed me seamless connectivity for my sales advisors, Raushan from Spart tg was really helpful not only presales but after sales service is also good.

Cons:

Nothing so far ! :) !

Reasons for choosing SparkTG VCC

value for money and good system interface

Reasons for switching to SparkTG VCC

lot of connectivity issues with Ozonetel, also spart tg allows us to take calls directly from agents cell phone

Mukul D.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Reviewed October 2024

Build carefully with SparkTg

Started with exciting problem solving and got more or less what we needed but eventually post agreement signing things were very slow and couple of days response in from business SPOC. Then multiple changes in pricing and agreed offering ruined the experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product and capabilities. The system is able to handle the complex cases

Cons:

Support mechanism and fluctuations in service offerings, cost & product design

Reasons for switching to SparkTG VCC

Required features were available with APIs

Shailendra Kr G.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Reviewed October 2025

Excellent CRM Integration and Essential Call Quality Monitoring

Highly positive. It offers great value, reliable call management, minimal bugs, and the successful CRM integration was a major win for our operational efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exceptional customer support, especially for our CRM integration, and the powerful real-time monitoring and reporting tools for call quality assurance

Cons:

The initial complexity in customizing some of the advanced reports and the occasional standard cloud VCC dependence on highly stable internet connectivity.

Alpana B.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 12 months

Reviewed September 2025

Easy to Use and Value for Money

Our overall experience with SparkTG VCC has been good. It is easy to use, reliable, and well-supported, making our call management smooth and effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SparkTG VCC offers great value for money with its easy-to-use interface, reliable connectivity, and excellent customer support

Cons:

SparkTG VCC is effective and user-friendly; just minor enhancements could improve usability and efficiency.

Reasons for switching to SparkTG VCC

Due to changes with TRAI rules, the team struggled to make and receive calls, and poor support further led to a negative experience for our customers.

Vaibhav A.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Value for money calling solution.

Our company has recently started using SparkTG and the experience has been good. The adoption took some time but the SparkTG team ensured that we don't face any major issues with product. I had some integration related requirements with our CRM and ticketing tool, which was feasible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

East to use and cost effective. The team is very supportive and I didn't face any major issues with the product so far.

Cons:

The product is good. But the user interface can be a bit better. Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far.

Reasons for choosing SparkTG VCC

Pricing and ease of setup. Major features were required and important for us which are available in stock. Also other products had a credit based system which didn't suit our requirement.

Mohit S.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used daily for more than 2 years

Reviewed September 2025

User-friendly, consistent and reliable telephony system

Overall current telephony system is reliable, scalable, and cost-effective, providing seamless integration with business tools while ensuring secure and efficient communication for both employees and customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The System is very reliable, ensuring smooth and uninterrupted communication. The system user interface is simple and easy to use. They are maintaining data privacy and compliance. Until now, this system has proven to be very consistent, providing stable connectivity and performance. The integration part is also very good, working well with CRM, IVR, and other business tools.

Cons:

All the objects a part of the reporting system are very good. They should work on providing access to user to create their own reporting templates. This feature is handy for handling the daily analysis and reporting purposes as per the system requirements.

Poojan P.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 6 months

Reviewed September 2025

User-Friendly and Reliable VCC Service

My overall experience with SparkTG VCC has been very positive. The platform is reliable, user-friendly, and has helped streamline communication. Their support team is responsive, making the service smooth and effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate SparkTG VCC for its reliability and ease of use. The platform is smooth, user-friendly, and makes call management very efficient. The support team is responsive and helpful whenever needed. Overall, it has simplified communication and improved productivity for us.

Cons:

At times, the interface could be made more intuitive, and occasional delays in response can be improved. This way it sounds honest but constructive without being too harsh.

Manjiri M.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 2 years

Reviewed September 2025

Vendor Feedback

The overall experience has been good as of now.With the help of the recording we get to know how much timeis being spent on per call

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The call can be monitored for quality checks.Basis the call recordings we get to know which are the areas of improvment where we need to focus

Cons:

Techical glitches take time to get resolved.With the help of Mr.[sensitive content hidden] we get our issues or queries resolved

Prabal R.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 6 months

Reviewed September 2025

User-Friendly and Dependable Platform

My overall experience with SparkTG VCC has been excellent — it is reliable, easy to use, and has greatly improved communication efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SparkTG VCC is user-friendly, reliable, and offers excellent call clarity with real-time monitoring.

Cons:

During peak hours, there can occasionally be minor delays, and at times slight sound distortions are noticeable. However, these instances are infrequent and may be due to internet connectivity.

Showing 1 - 10 of 42 Reviews

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