KrispCall 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

KrispCall

3.8

(8)

Pricing

Starting at $15.00 per month

About KrispCall

KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features within a single platform. By integrating effortlessly with your CRM, KrispCall provides a complete business phone solution that enhances your global operations. With access to phone numbers in over 100 countries, you can maintain a consistent and professional image wherever you do business. The platform also provides USA non-VoIP numbers, enabling reliable two-factor authentication (2FA).

KrispCall empowers sales teams with its Power Dialer, enabling efficient lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies your outreach efforts, driving targeted campaigns that boost engagement and impact.

The platform includes advanced features such as Multi-level IVR, a Dialer, Call Transcripts, and Voicemail Transcripts, further strengthening its functionality and versatility.

As KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into you...

KrispCall Screenshots

KrispCall Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Essential

$15.00

per user, per month

No plan information available

Standard

$40.00

per user, per month

No plan information available

Enterprise

Pricing available upon request

No plan information available

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KrispCall Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of KrispCall
Activity Dashboard
AI Copilot
Auto-Dialer
Call Center Management
Call List Management
Call Reporting
Call Routing
Call Scripting
Call Tracking
Chat/Messaging
CRM
Interaction Tracking
IVR
Live Chat
Monitoring
Predictive Dialer
Real-Time Monitoring
SMS Messaging
Text to Speech
Third-Party Integrations
VoIP Connection

KrispCall Integrations

Pipedrive

HubSpot CRM

Zapier

Pabbly Connect

Kommo

Zoho CRM

See all 45 integrations

KrispCall User Reviews

Overall Rating

3.8

Ratings Breakdown

50%

25%

Secondary Ratings

Ease of Use

4.1

Value for money

3.5

Customer support

4.1

Functionality

3.1

Wyatt M.

Verified reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

They are good business partner!

They are best in the business and their team is superb and very prompt in solving problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the most about them is their team and pricing in comparison to others in the market! They are good to do business with and its easy to get Australia number! Plus their virtual nuumber is relaible

Cons:

I want them to launch windows desktop app as they have only web app!

Vendor Response

Thank you for your kind words and valuable feedback, Wyatt M. We're delighted to hear that you've had a positive experience with our team and pricing. Your suggestion for a Windows desktop app is noted, and we'll consider it for future development. We appreciate your continued support. Thank you for choosing KrispCall.

Replied August 2024

Mike L.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Helped us to run our customer service department smoothly

Our experience with KrispCall has been outstanding over the past 1.5 years. The platform's continuous expansion of features has immensely supported our Operation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

KrispCall has been great relief for our multinational organization with global client base. It has significantly streamlined our CSD operations. The ability to manage call from different regions on a single platform + eliminating the need for multiple devices to run a contact center has helped us to cut cost and run things easily. Additionally, their excellent customer support. Despite we being in different time zones than them, we can rely on their 24/7 availability. And they resolves any issues within a hour or less!

Cons:

They really need to upgrade detailed call analytics directly into the system. This would save us from reaching out to support every time we require reports or need to evaluate performance of agents.

Vendor Response

Thank you for sharing your positive experience with KrispCall, Mike! We are delighted that KrispCall has helped to improve your global customer service. We appreciate your valuable feedback regarding the need for better call analytics, and we are actively working on integrating this feature to enhance your experience even further. Furthermore, our support team is available 24/7 to assist you with any inquiries you may have. We are always at your service and value your continued support. Thank you again for choosing KrispCall.

Replied October 2023

Gary F.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2025

⭐️ 1-Star Review: Probably One of the Worst VOIP Experiences Ever

I switched to KrispCall hoping for a reliable VOIP solution, but it turned out to be one of the worst business decisions I’ve made. From the start, the experience was frustrating: Hidden fees not disclosed upfront Repetitive and unnecessary verifications every two weeks just to keep using the service Bulk message deletion? Not possible. Had to delete every message one by one Dropped calls and delays became a regular issue Number porting took 3 days with no warning — I couldn’t send or receive texts or calls during that time No clear onboarding or guidance on setup, just a confusing process Uploaded my contact list exactly as instructed — and it didn’t even work To be fair, their support team tried to help, but there’s only so much they can do when the system itself is so flawed. If you rely on timely communication for your business — especially texting — KrispCall is not the answer. I lost valuable time and client trust because of this platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If I could give 0 stars, I would. This was hands down one of the worst experiences I’ve ever had with a VOIP provider. While their tech support team was responsive and helpful, that’s where the positives end.

Cons:

KrispCall was a disaster. Hidden fees, constant re-verification, and no option to bulk delete texts. Calls dropped regularly, and number porting took 3 days with no warning — I lost business because of it. Support tried to help, but the system is broken at its core. If you rely on real-time communication, look elsewhere. This platform cost me time, money, and client trust.

Reasons for switching to KrispCall

Talkroute app was not reliable after many years of service.

Alecia C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Great product , service and Customer support

I highly recommend KrispCall to businesses of any size looking to efficiently manage their contact center. It has significantly improved our operations and client interactions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I absolutely love the change in availability and reliability that KrispCall brings compared to our previous solution. The real-time call listening feature is a game-changer, allowing me to monitor how our agents are interacting with clients. In emergencies, I can seamlessly guide them through the in-app call box. The flexibility and control it provides are unmatched.

Cons:

Occasionally, there are minor problems with calls not getting logged. However, this hasn't posed any significant issues for us.

Vendor Response

Thank you for your positive feedback, Alecia! We're thrilled to hear that KrispCall has brought you improved availability, reliability, and real-time call monitoring. We appreciate your recommendation to businesses, and we're continuously working to enhance our service. If you ever encounter any issues, please don't hesitate to reach out to our dedicated support team through website live chat or mail them @ support@krispcall.com

Replied October 2023

Esabella W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Helped us to establish our business in USA

Overall experience is outstanding. The team was a big help during the transition to this new system & playes a crucial role in the successful expansion of our business..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They proved to be highly effective and dependable. The free USA number they provided was a huge help in getting everything set up while expanding our business. The krispcall account executive and support team are incredibly helpful and knowledgeable -- they truly know their stuff!

Cons:

Now they only have HubSpot integration , expanding integration beyond HubSpot would further enhance our workflow automation and team management capabilities

Vendor Response

Thank you for your valuable feedback! We're thrilled to hear that our services played a crucial role in successfully establishing your business in the USA. We greatly appreciate your feedback regarding the HubSpot integration and We're actively working on expanding our integrations beyond HubSpot to provide you with even more options for seamless workflow automation and enhanced team management capabilities. Our dedicated team is always here to support you. Here's to continued success and growth for your business!

Replied October 2023

Olivia W.

Verified reviewer

Online Media

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

It's perfect for businesses who operate in multiple Location

My experience with Krispcall has been positive. It has streamlines my business communication and provided reliable second phone number!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

KrispCall has been fantastic up to this point. It's very handy and the best part is both web app and mobile app are user-friendly and easy to navigate. The ability to use whatsApp with their virtual number is real game changer. It has streamlined my business communication with clients and customers. Additionally, the call and sms rates are remarkably low. Plus they provided one free USA number.

Cons:

They should improve the mobileapp to match the features available on the web app. Currently, the webapp offers more features. Despite this, I'm overall satisfied with the service.

Vendor Response

Thank you for your valuable feedback, Olivia! We're delighted to hear that KrispCall has streamlined your business communication and provided a reliable second phone number. We appreciate your suggestion regarding the mobile app, and we're constantly working on enhancing the user experience. We're grateful for your satisfaction with our service!

Replied October 2023

Isabella y.

Verified reviewer

Writing and Editing

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

Your Remote work Partner

Krispcall is my top choice, despite some flaws. the team is feedback oriented and constantly improving features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Enables calls from any country, and have choices to buy numbers from broad country options..- Handy tool for receiving otps from social media platforms.- They have great customer support.

Cons:

- they should include detail call insights, we can oly see call reports from 24 hr and if we need more we need to ask the support, though the support provided prominently.

Vendor Response

Thanks for sharing your feedback, Isabella! We're glad to hear that KrispCall has been a valuable remote work partner for you. It's great to know that you find the ability to make calls from various countries and receive OTPs convenient. And we're actively working on enhancing the insights feature to provide you with more detailed and comprehensive call reports. Your input is valuable in shaping our improvements. Thank you for your patience and continued support!

Replied October 2023

Erin V.

Verified reviewer

Translation and Localization

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed April 2023

Misleading Marketing and Aggressive Billing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While the platform seemed well-designed and navigable, the aggressive billing policies, misleading advertisements, and utter lack of customer support leave me unable to recommend it.

Cons:

This company is extremely misleading and aggressive in its advertising and billing policies. I needed to purchase a virtual Japanese phone number and was forced to pay a full year's fee ($144) just to create an account. Only after making an account did I find that no Japanese numbers were available. Their chat support was unhelpful, and I never received a response. Their phone number for U.S. customer support was completely unresponsive. When I tried to cancel my subscription, I was informed that I would still be billed for a full year and permanently blocked from accessing my account if I deleted it.It seems that this company lures consumers into purchasing expensive plans and doesn't deliver on its promises. Don't make the same mistake I did and shell out $144 only to end up with a useless virtual account.

Vendor Response

Thank you for expressing your concerns, and we apologize for any misunderstandings. Upon reviewing the conversation history with our chat agents, we can confirm that they responded to your queries quickly and guided you through the process. We understand that you were disappointed with documentation verification process and number purchase cost for Japanese numbers with SMS ability. As we have fully refunded the $144 you paid when you came in contact with us. We appreciate your understanding in this matter. We do offer Japanese phone numbers; however, there are document requirements to comply with local regulations. You may obtain a Japanese phone number if you provide the necessary documents. Additionally, we do offer monthly subscription options for our products. If this information was not communicated properly during account creation, we apologize.

Replied May 2023

Showing 1 - 8 of 8 Reviews

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