LiveOps 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LiveOps

3.7

(6)

Pricing

Pricing available upon request

About LiveOps

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.

LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.

LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.

LiveOps Screenshots

LiveOps Pricing and Plans

Starting price: $95.00

Free Trial

Free Version

Basic

$95.00

No plan information available

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LiveOps Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of LiveOps
API
Automatic Call Distribution
Call Center Management
Chat/Messaging
On-Demand Recording
Predictive Dialer
Recording
Scheduled Recording

LiveOps Integrations

Salesforce Sales Cloud

Zendesk Suite

Zoho CRM

SugarCRM

LiveOps User Reviews

Overall Rating

3.7

Ratings Breakdown

50%

33%

17%

Secondary Ratings

Ease of Use

4.0

Value for money

3.6

Customer support

4.0

Functionality

3.7

Have you used LiveOps and would like to share your experience with others?

kimberly a.

Verified reviewer

Fund-Raising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Great software

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Ratings Breakdown

Ease of use

Functionality

Pros:

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons:

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

Pebbles S.

Verified reviewer

Insurance

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2024

LiveOps for Independent workers

Overall the experience exceeded my expectations. I was well prepared to complete all work tasks. Setting up your own schedules, clocking in and submitting invoices was explained really well. I have had no issues with LiveOps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like everything about LiveOps. You are in complete control of your work schedule. The platform offers a variety of companies to work for, that will align with you skills and work preferences. You choose the company or companies you want, you create the schedule and submit invoices to get paid. You are trained in every aspect of using LiveOps from the companies expectations to submitting invoices to get paid.

Cons:

There is nothing I disliked about LiveOps. It's a great company.

Desiree G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed February 2025

LiveOps it takes time.

Overall it was a long training and than it took a fair amount of time to be hired for customer support. I enjoyed the people that trained me and the people who i did work with during my time there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved being able to essentially choose my own hours. If you want to work from home and have a large amount of options to choose from where you want to work is amazing. The software is easy to use and they take you step by step with how everything works.

Cons:

Training can last up to at least 4 weeks. It takes a lot of sitting in front of the computer for many hours. Your are not paid anything during that period of time. If you need an income fast this probably isn't the first place to turn. Than you are also not guranteed to get jobs that you apply for.

Perez L.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

LiveOps Is a Great LiveChat Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The capabilities of this livechat tool are brilliant. LiveOps has been so powerful and incredible to use.

Cons:

LiveOps has effcetive features. No flaws when using LiveOps.

Paolo P.

Verified reviewer

Machinery

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Staff cordiale e disponibile ma sistema poco intuitivo

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente

Cons:

Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR. Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda. Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.

Steve K.

Financial Services

201-500 employees

Used unspecified for less than 2 years

Review source

Reviewed November 2016

One of the worst platforms for sales prospecting

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

not much

Cons:

limited capabilities and sub-par integration with salesforce

Showing 1 - 6 of 6 Reviews