MaxContact 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MaxContact

4.7

(33)

Pricing

Starting at £80.00 per month

About MaxContact

MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.

Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.

Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.

MaxContact Screenshots

MaxContact Pricing and Plans

Starting price: £80.00 per month

Free Trial

Free Version

Generic

£80.00

per user, per month

No plan information available

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MaxContact Features

Popular features found in Auto Dialer
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Campaign Management
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Voice Mail
More features of MaxContact
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Audio Capture
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
Automatic Outbound Dialer
Automatic Transcription
Blended Call Center
Budgeting/Forecasting
Callback Scheduling
Call Disposition
Call List Management
Call Logging
Call Reporting
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Campaign Specific Caller ID
Categorization/Grouping
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Contact Database
Contact Management
CRM
Customer Database
Customer Experience Management
Customizable Reports
Data Import/Export
Data Security
Email Management
Employee Database
Employee Scheduling
For Call Centers
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
Labor Forecasting
Language Detection
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Natural Language Processing
Online Time Clock
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Analytics
Pre-recorded Messages
Preview Dialer
Progressive Dialer
Quality Assurance
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Sales Trend Analysis
Search/Filter
Self Service Portal
Sentiment Analysis
Shift Swapping
Skills Tracking
SMS Messaging
Social Media Integration
Speech-to-Text Analysis
Survey/Poll Management
Surveys & Feedback
Tagging
Text to Speech
Third-Party Integrations
Time & Attendance
Time Off Management
Timesheet Management
Variable Workforce
Visual Analytics
Voice Customization
Workflow Management
Workforce Management

MaxContact Integrations

HubSpot CRM

Salesforce Platform

Worldpay for Enterprise

Zapier

Zoho CRM

Zendesk Suite

See all 9 integrations

MaxContact User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

21%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.6

Functionality

4.7

Sam G.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2024

Kandoo Car Credit

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, whole host of reporting to improve productivity

Cons:

Nothing really, the setup could be easier but the team is on hand to help

Vendor Response

Thank you for your review and for ranking our support so highly. We will pass on the feedback to the team.

Replied March 2024

Aaron J.

Verified reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

Good Product, Good Support

good product, good support - esp from [sensitive content hidden] who really led the deployments and after care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline.

Cons:

Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. This got done usually though and isn't an issue.

Reasons for switching to MaxContact

Billing, regular outages, legacy system reliant on regular call recording exports but also on-prem telephony provided.

Callum W.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Not 100% What We Wanted

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great features, very complex features too.

Cons:

It looked like a great piece of software but it was difficult to set up and manage.

James N.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2024

Combined Utilities - Max Contact Review

Overall positive experience working alongside genuine individuals who excel within their respective subject

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Positive ability for custom products and services, along with the ability to deal with knowledgeable people locally

Cons:

Technical support for an issue we had was very slow until we involved out account manager

Reasons for choosing MaxContact

Collective of price, product, service and contract flexbility

Reasons for switching to MaxContact

To implement a more traditional dialler system with reporting facilities

Rory B.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

Ratings Breakdown

Ease of use

Functionality

Pros:

The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.

Cons:

We have experienced a few bugs that can take time to fix.

Reasons for switching to MaxContact

Product limitations, lack of innovation and poor support

Vendor Response

Thank you very much for your positive feedback. We will continue to evolve our platform to support our clients.

Replied April 2024

Benluca B.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

MaxContact review

Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be [sensitive content hidden] and [sensitive content hidden] who are credits to the business for sure.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Easy to use from admin and agent side -Great integration options for other systems to work seamlessly -Fantastic reporting options -Easy data input and control

Cons:

Ive not come across any cons, happy with everything.

Aaron C.

Verified reviewer

Legal Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Dialler usage

Good, they are very much a company that emphasise teaching you how to set up the dialler and use the features but if you do require any help the support has always been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Plenty of features you can use. Not just a software to churn through a high volume of calls. They had set it up to really help with data managing and reporting when dealing with large volumes.

Cons:

Reviewing the data in the lists you use is very difficult. Have started to implement lots of new features to give you more options with the data but still not perfect.

Vendor Response

Thank you for your positive feedback. We will continue to develop our product to meet our customers' needs and support users in meeting their goals.

Replied June 2024

Tobias C.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

A great dialer solution with awesome support

Great support team, always quick and polite when responding to issues although these are quite rare anyway!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and plenty of good features.

Cons:

Nothing that really stands out, generally a solid product.

Vendor Response

Thank you for your positive feedback. We pride ourselves on our uptime and strive to handle any issues quickly, extensively, and in a helpful manner.

Replied May 2024

Lottie R.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Max Contact

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We have worked with [sensitive content hidden] for a number of years, although we don't fit the stereotypical mould, [sensitive content hidden] goes above and beyond to try and ensure that our requirements are met.

Cons:

There can be a few glitches or bugs in the system that can be quite timely to get resolved.

Vendor Response

Thank you very much for your feedback, we always aim to go above and beyond for our partners

Replied April 2024

Adam G.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Review of MaxContact

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, flexible and able to work with our internal product

Cons:

The user interface needs to be redesigned. The functionality is great but the overall design looks a bit dated.

Reasons for switching to MaxContact

8x8 didn't work with our internal product.

Vendor Response

Thank you for your positive review. Our agent interface has been redesigned based on client feedback and is currently being rolled out. Your Account Manager will be in touch to support the transition.

Replied May 2024

Showing 1 - 10 of 33 Reviews

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