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Neotel Call Center Software

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Overview

Neotel Call Center Software 2026: Benefits, Features & Pricing

Wondering if Neotel Call Center Software is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Neotel Call Center Software
Neotel Call Center Software
4.5
(8)

Pricing

Pricing available upon request

About Neotel Call Center Software

Neotel is a cloud-based solution that provides CRM, virtual PBX and call center features to businesses. It allows user to record calls and access both downloaded files and playback.

Neotel also offers a progressive and predictive dialling system for agents or groups. Supervisors can determine agent's performance, identify campaign results and monitor and spy on agent's conversations with callers.

Users can minimize the number of incoming spam calls by automatically modifying the signalling of each call.

Neotel Call Center Software Screenshots

0
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Neotel Call Center Software Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Neotel Call Center Software Features

    • Popular features found in Call Center
      Caller ID
      Call Logging
      Call Monitoring
      Call Recording
      Call Routing
      Call Scripting
      Contact Management
      CRM
      Dashboard
      IVR
      Queue Management
      Reporting/Analytics
    • More features of Neotel Call Center Software
      Activity Dashboard
      Activity Tracking
      Alerts/Escalation
      API
      Auto-Dialer
      Automatic Call Distribution
      Callback Scheduling
      Call Center Management
      Call List Management
      Call Reporting
      Call Transfer
      Campaign Management
      Computer Telephony Integration
      Conferencing
      Customizable Reports
      Inbound Call Center
      Manual Dialer
      Monitoring
      Outbound Call Center
      Performance Management
      Predictive Dialer
      Progressive Dialer
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Recording
      Reporting & Statistics
      Third-Party Integrations
      Voice Mail

    Neotel Call Center Software User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    63%

    4

    25%

    3

    13%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.8

    Value for money

    4.4

    Customer support

    4.5

    Functionality

    4.3

    Have you used Neotel Call Center Software and would like to share your experience with others?

    Miguel Angel's profile

    Miguel Angel P.

    Verified reviewer

    Information Services

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2022

    Buena atención

    5

    Muy atentos y resolutivos. Atienden rápido cuando hay alguna incidencia.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    El portal de cliente es claro e intuitivo
    Cons:
    Estaría bien tener una interfaz sencilla para crear argumentarios

    Reasons for choosing Neotel Call Center Software

    Precio de las llamadas

    Read More

    MM

    Maria Mar M.

    Verified reviewer

    Information Services

    Self-Employed

    Used weekly for more than 2 years

    Reviewed March 2023

    Optimo

    5

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    En general todo, atención al cliente, relación calidad y precio, y la variedad de productos que se vende.
    Cons:
    Facilidad para cambiar el numero virtual de desviación hacia otro movil, hecho de menos números móviles virtuales

    Read More

    TH

    Teo H.

    Verified reviewer

    Insurance

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2022

    Buen Servicio a un precio razonable. Lo recomendaría.

    5

    Lo usamos para telemarketing y nos va bien en la actividad que desarrollamos.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Se integra bien con nuesta forma de trabajar. Somos una empresa relacionada con los seguros.
    Cons:
    Echo en falta la integración con nuestro CRM, pero entiendo que no puede ser compatible con todas las aplicaciones.

    Reasons for choosing Neotel Call Center Software

    Por mejor funcionalidad

    Reasons for switching to Neotel Call Center Software

    Por mejor funcionalidad

    Read More

    SV

    Susana Amor V.

    Verified reviewer

    Marketing and Advertising

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2022

    El mejor proveedor de software

    5

    Rapidez cuando tienes algún problema, siempre están dispuestos a ayudarte. Trato inmejorable.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Es una herramienta sencilla y muy intuitiva.
    Cons:
    Nada ya que todo lo que he necesitado siempre han estado dispuestos a mejorar y encontrar soluciones.

    Reasons for choosing Neotel Call Center Software

    Por el gran equipo humano.

    Read More

    js

    jesus s.

    Verified reviewer

    Management Consulting

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2022

    Eficacacia y seguridad

    4

    Gran atencion al cliente, rapidez y sencillez

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    facilidad de uso en el software , intuitivo,
    Cons:
    En general, m e parece casi todo correcto.

    Reasons for choosing Neotel Call Center Software

    cercania y rapidez

    Read More

    BL

    Borja L.

    Verified reviewer

    E-Learning

    201-500 employees

    Used daily for less than 12 months

    Review source

    Reviewed December 2024

    Económico para call center pequeño

    3

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    es económico, es la mayor virtud del programa
    Cons:
    detección de buzones, no tiene. Soporte podría ser algo mejor

    Reasons for switching to Neotel Call Center Software

    porque no tenía detección de buzones gracias

    Read More

    AG

    Adria G.

    Verified reviewer

    Consumer Services

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2022

    Macradem sl

    5

    Muy buena

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    La facilidad para poder utilizar el programa
    Cons:
    Por ahora todo bien. Hace ya tiempo trabajo con vosotros.

    Reasons for choosing Neotel Call Center Software

    Por la facilidad

    Read More

    FM

    Francisco M.

    Verified reviewer

    Construction

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2022

    Buen servicio

    4

    Muy Buena

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Una plataforma donde poder ver mis facturas, configuraciones, etc..
    Cons:
    En general no hay nada que no me haya gustado.

    Read More

    Showing 1 - 8 of 8 Reviews

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