Parrot Cloud Call Center 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Parrot Cloud Call Center

4.7

(22)

Pricing

Starting at $129.00 per month

About Parrot Cloud Call Center

Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite.

Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.

Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority.

Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.

Parrot Cloud Call Center Screenshots

Parrot Cloud Call Center Pricing and Plans

Starting price: $129.00 per month

Free Trial

Free Version

Basic

$129.00

per month

No plan information available

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Parrot Cloud Call Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Parrot Cloud Call Center
Automatic Call Distribution
Blended Call Center
Call Center Management
Computer Telephony Integration
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer

Parrot Cloud Call Center User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

18%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.6

Functionality

4.8

Verified

Reviewer

Security and Investigations

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed January 2019

A real time monitoring

This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate.

Cons:

The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate.

Jeff M.

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2017

I have had a great experience with Parrot Dialer & Support and It is the BEST!

More calls, more sales, more collections, more money!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field.

Cons:

I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars.

Harold B.

Telecommunications

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2016

somewhat pleased

I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

willingness to do whatever it takes to get what we need

Cons:

IT support is poor on Parrott compared to the support we get on Koala.

Vendor Response

Hi Harold, sorry to hear you would give our support team 1 star. You needed the system highly customized beyond it's normal use and our support team has bent over backwards trying to accommodate you. In addition, you've told us multiple times how happy you are with our services and how cost effective it is for you.

Replied September 2016

Angela G.

Automotive

201-500 employees

Used daily for less than 6 months

Review source

Reviewed April 2017

Seriously the best solution for increased call volume goals!

This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very user friendly, fully customizable to fit the needs of our company, and priced right.

Cons:

The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made.

Jacob T.

Accounting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2016

Parrot is the best out there!

Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

integration. user friendly, reliable

Cons:

missing auto email drip campaign

Kevin S.

Telecommunications

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2016

Great service!

We have a small phone room and use Parrot. Even though we are small we get great customer service. Parrot is user friendly however has all the options imaginable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service is always reliable. If we have questions regarding settings ect. customer service is always there to help.

Cons:

Can't think of anything negative.

Vendor Response

Thanks Kevin, appreciate the kind words.

Replied September 2016

Marcus P.

Used daily for less than 2 years

Review source

Reviewed February 2018

Parrot is awesome!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This was an easy and useful solution for our dilemma in our phone system. We found it very useful in our whole team really loves it!

BA H.

Insurance

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2016

OUTSTANDING

I will admit that at one point we left and tried someone new. We are so happy to be back with them. Thank you!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use

Cons:

Zoiper

William D.

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2016

Clear and Easy!

We are a Non-profit that needed to modernize to stay competitive and streamline our office practices. We just started using the Parrot 2.0 Dialer and we could not be happier! Setting up remote agent that are disabled has been a breeze. Soon we hope to add inbound services to our platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you understand the basics it is fun to use. Real time reporting, agent status, and Campaign management from the comfort of my apartment. Ease of use for those with limited computer knowledge and disabilities has transformed the way we do donation collection.

Cons:

There were a couple of bugs in the system, but being new software is to be expected.

Andrew T.

Construction

Used daily for less than 6 months

Review source

Reviewed August 2016

Awesome Customer Service

The customer service is incredibly great. I have many agents calling on behalf of my company which means that my agents are in need of tech support frequently! Lance, Wendy, Shaine, and the rest of the team always take care of our issues and do so in a fast and efficient manner. The software works like a charm, is easy to use, and so simple that any agent I hire/add to my system is able to get working right away. 6 thumbs up for this team. I have been with them for about 30 days now, and I am glad that I chose the EVS7 Parrot solution for my company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Incredible Tech support.

Cons:

There are always cons, however I can't think of any right now.

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