PhoneIQ 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PhoneIQ

4.8

(10)

Pricing

Starting at $10.00 per month

About PhoneIQ

Next-Gen CTI & Phone System built for Salesforce. Leverage our fully integrated power dialer, local presence, voicemail drop, Salesforce call routing, call recording, native reporting, and more with our all-in-one communication solution.

REPORTING & ANALYTICS
Leverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation.

SALESFORCE CALL ROUTING
Automatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners.

ADVANCED CALL CENTER FEATURES
Progressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting & KPI’s, Power Dialer, Call Tagging, Call Comments and much more! New features pop up every month at no extra cost.

GLOBAL REACH
Instantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell an...

PhoneIQ Screenshots

PhoneIQ Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$10.00

per user, per month

No plan information available

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PhoneIQ Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of PhoneIQ
Activity Dashboard
Activity Tracking
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tagging
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Customizable Caller ID
Customizable Reports
Employee Directory
File Transfer
Inbound Call Center
Interaction Tracking
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Outbound Call Center
PBX
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Progressive Dialer
Purchasing & Receiving
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Ring Groups
SIP Trunking
Text to Speech
Third-Party Integrations
Video Conferencing
Virtual Call Center
Voice Customization
Voice Mail
VoIP
VoIP Connection

PhoneIQ Integrations

Salesforce.org Nonprofit Cloud

Salesforce Starter

PhoneIQ User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.7

Chad H.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Top-Tier customer service and excellent features!

I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down.

Cons:

Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic.

Reasons for choosing PhoneIQ

Customer service, willingness to provide specific features for company needs, and 40%+ increase in outbound call volume in the first 90 days of use that's been consistent for over a year.

Reasons for switching to PhoneIQ

Better options, better call quality, overall much more features and the reporting is excellent

Diego A.

Verified reviewer

Newspapers

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Excellent solution!

We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Centralized cloud configuration, ease of handling devices and business model.

Cons:

Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions.

Reasons for choosing PhoneIQ

Cost

Reasons for switching to PhoneIQ

Cost and limited functionallity

Tom B.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Reviewed June 2021

Great tool for the sales team!

We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language.

Cons:

We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days!

Reasons for choosing PhoneIQ

RingDNA is much more expensive per user per/month than PhoneIQ. While PhoneIQ is also completely integrated with Salesforce and offers a lot of options too. Voicemail Drop, Local Presence and Automatic Call log on the Contact are just a few of them.

Ignacio L.

Verified reviewer

Biotechnology

51-200 employees

Used daily for more than 2 years

Reviewed June 2021

Excelente Software y Servicio

Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking.

Cons:

Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable.

Reasons for switching to PhoneIQ

Para migrar de telefonía análoga a telefonía digital IP.

James A.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Excellent Implementation

We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records.

Cons:

After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users.

Reasons for choosing PhoneIQ

Better product, better implementation team, better pricing.

William S.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Great service. Everything you will need.

My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial.

Cons:

There is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed.

Rafael C.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Excelente implementation and support

Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR.

Cons:

I think they have an opportunity for improvement in conferencing features.

Christian V.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Amazing App

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of understanding how it works. Many great features!!

Cons:

I honestly haven't had any problems with anything related to PhoneIQ. I am delighted

Israel F.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for less than 6 months

Reviewed May 2021

Awesome Salesforce Telephony Solution

Not matter what, [SENSITIVE CONTENT HIDDEN] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch.

Cons:

We get glitches on rare occasions where the call log doesn't update immediately.

Divs C.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed January 2022

Best CTI available on appexchange

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership.

Cons:

I think there are no cons for this product.

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