Plivo 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Plivo

4.3

(84)

Pricing

Pricing available upon request

About Plivo

Plivo offers a simple, quick, and scalable way to modernize customer communications.

Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.

Plivo Screenshots

Plivo Pricing and Plans

Starting price: $0.01

Free Trial

Free Version

Basic

$0.01

No plan information available

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Plivo Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Plivo
Access Controls/Permissions
API
Audio/Video Conferencing
Auto-Dialer
Automated Responses
Automated Routing
Call Center Management
Call Conferencing
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Chat Transcript
Collaboration Tools
Computer Telephony Integration
IVR
Mass Texting
Mobile Access
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Online Voice Transmission
Phone Key Input
Polls/Voting
Predictive Dialer
Real-Time Notifications
SMS Marketing
SMS Messaging
Survey/Poll Management
Text to Speech
Text-to-Win
Voice Mail

Plivo Integrations

Salesforce Sales Cloud

Plivo User Reviews

Overall Rating

4.3

Ratings Breakdown

52%

38%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.2

Functionality

4.2

Bolivar P.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Outstanding quality and flexibility, great customer service

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Previously 4

Functionality

Pros:

With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional.

Cons:

Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue.

Reasons for switching to Plivo

Plivo is a more complete solution, and provides VoIP endpoints.

Verified

Reviewer

Program Development

Self-Employed

Used daily for less than 2 years

Review source

Reviewed February 2023

Empowering with Plivo's Advanced Communication Features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance.

Cons:

voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services.

Vendor Response

We do offer many voice use cases such as forwarding and IVR - you can learn more here https://www.plivo.com/voice/. Feel free to also visit https://www.contacto.com/ for information on our latest solution, a cloud contact center powered by Plivo.

Replied February 2023

Verified

Reviewer

Airlines/ Aviation

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Customer Support No Longer Tries

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

There are currently no pros to using Plivo as their customer support is incapable of supporting their product at even the most basic levels.

Cons:

I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers.

Vendor Response

Thanks for the feedback - we've confirmed that our head of support reached out and resolved your issue.

Replied February 2023

Verified

Reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Nailed the basics and are starting to emerge into awesome.

We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.

Cons:

Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.

Verified

Reviewer

Public Policy

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Plivo - A must consider for telephonic services

Plivo has been a good solution for our SMS messaging needs and coupled with good customer support I can't complaint at all. I hope they continue giving as much personal attention to all their customers as they have been giving even when they grow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy setup Neat API doc Good logs are always welcome You can export reports and stats really intuitively You can easily discover the reason of failure or any other problems which are hampering the overall functioning

Cons:

The service especially for SMS delivery can be a bit iffy at times, happened maybe once or twice only over a period of 2 years.

Verified

Reviewer

Insurance

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Plivo is a great secondary telephony system

We are providing customers with custom IVR's and outbound test/calls. Plivo is able to give us the basics of what we provide for our customers and has been improving their downtime.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Plivo is fairly inexpensive compared to some of its competitors - Plivo is constantly growing and seeking to improve

Cons:

- The turnaround time for a support ticket takes too long - Most of the employees are overseas and have a hard time communicating during normal business hours (PST)

Verified

Reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Plivo - Solid Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of API and customer service. Lots of flexibility.

Cons:

The UI for logs could be better. Logs could be kept for longer.

Rory B.

Verified reviewer

Restaurants

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2018

Solid Value for Price

Buying numbers and managing 1-1 end user conversations for our clients. It has been simple, reliable, and effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reality is that it's the Twilio alternative. But because it's cheaper, we do most of our flow through Plivo. So what I like most is that their API matched Twilio's exactly. This made switching and saving money a breeze.

Cons:

The dashboard is slightly oversimplified. It's cut down to the bare bones which has benefits, but some views that I find useful are not present.

Gavin M.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2018

Excellent service for the price

We use this as the SMS sending service for our online platform. The API is easy to set up and use, and the prices are very competitive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Plivo does everything we need from an SMS API service. Given their prices are so low, we are very satisfied with this service.

Cons:

Their user-interface isn't as clear as other services. There's a bit of a learning curve involved. For example, there's a "PHLO" tab, that invites users to create a new "PHLO". I have no idea what a "PHLO" is.

Oleg M.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for free trial

Review source

Reviewed May 2023

This company is a joke

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I didn't notice any. The service seems non-existent.

Cons:

After Twilio went overboard with their random fees I decided to look elsewhere. Found "Plivo". Tried to sign up and my account was immediately "on hold":"Thank you for your interest in Plivo. We are unable to provide service at this time due to our internal risk assessment. Your account has been put on hold."This company is a joke. It's clear now why Twilio is an industry leader, so it's definitely better to stick with them.

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