Quvu 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Quvu

4.2

(5)

Pricing

Pricing available upon request

About Quvu

Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call queues and gain visibility into campaign sales, abandoned calls and Do Not Call (DNC) compliance metrics on a centralized platform.

Quvu allows supervisors to monitor agents' performance during calls and use the search functionality to retrieve call recordings based on number, agent, queue, disposition, data or file source and campaign. Administrators can analyze key performance indicators (KPIs) and visualize data in the form of graphs according to requirements. Additionally, its preview dialer enables professionals to view important customer details before calls to improve overall retention rates.

Quvu lets businesses download call recordings and configure secure access permissions for staff members using passwords. Pricing is based on customers' requirements and support is extended via phone, email and other online measures.

Quvu Screenshots

Quvu Pricing and Plans

Starting price: £99.00

Free Trial

Free Version

Basic

£99.00

per feature

No plan information available

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Quvu Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Quvu
Agent Interface
Alerts/Escalation
Answering Machine Detection
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Disposition
Call Scheduling
Call Tagging
Call Tracking Metrics
Call Transfer
Campaign Management
Campaign Specific Caller ID
Computer Telephony Integration
Data Import/Export
Event Triggered Actions
FCC Compliance
FTC Compliance
Inbound Call Center
Integrations Management
Lead Management
Manual Dialer
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Recording
Voice Mail
Workforce Management

Quvu User Reviews

Overall Rating

4.2

Ratings Breakdown

60%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.2

Functionality

4.0

Have you used Quvu and would like to share your experience with others?

Michael S.

Verified reviewer

Environmental Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

A trusted partnership!

The software is great, the service is out of this world. The team are so patient in helping myself and my team to understand how it works and how to get the best out of our contact centre operations. If a report doesn't exist then we chat together and if it is possible it's created. If we're not sure of how to run a campaign etc then we trust the expertise of QUVU in their approach and judgement and the results have been excellent so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

QUVU is an incredibly powerful tool that can adapt to the needs of the business regardless if you are running inbound/outbound or specific campaigns then this is the tool for you. We moved all of our business to remote working in March 2020 due the global pandemic and the QUVU platform has never failed us. Our staff can use it with ease, our management team use the data to constantly improve the business and I can't recommend this platform enough.

Cons:

There are no cons as we work in close partnership for development and improvements.

Vendor Response

Thank you for your review Michael! We're glad you're happy with the service and we look forward to providing our platform to you for many years to come!

Replied February 2021

Md Golam D.

Verified reviewer

Higher Education

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Good enough for Business

I love how versatile this software is. It does its job.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how nicely this software is designed. The UI is actually very simple to navigate. And the options are immense.

Cons:

They could improve more human contact. The staff number can be increased. But overall, it does its job pretty well.

Vendor Response

Thank you for your review, we're glad you highlighted the options our software offers and we have more on the way!

Replied August 2021

Keiron E.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

poor service overall

Had a dialler with this company for a few years, upon coming to the end of the contract the company changed the terms of the contract, by only offering 24 months or 36-month contracts, they tried to trap me and did not allow me to continue on a rolling basis, I, therefore, moved suppliers. When I signed up the system had some good features and I stayed with the company for ease, upon comparing the market I found lots better options

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the dialler looks slick and is easy to use

Cons:

slow for calls, voicemail pick up is not good reporting is not automated and is poor

Vendor Response

Hi Keiron, Thank you for your review; we're sorry to hear your comments of our Quvu dialler. Our payment model for the Quvu service is contract-based and has been for some time. Not only does this allow us to offer better support and assistance, it also holds ourselves up to a higher standard by agreeing to higher service-levels. At no point did we ever intend to trap you and we apologise if you felt this way. We have many customers happy with the service overall, most mention the speed of the dialler as a positive. That said, we're always looking to improve the service, with new features coming every couple of months. We'll take on your feedback and see what we can do going forward. Thanks, The Quvu Team.

Replied October 2021

Kev B.

Verified reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Quvu Review

Any issues that we have are resolved incredibly quickly. Both me and my staff have great rapport with all of the staff at Quvu. Very positive experience overall

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple and very effective. No real adaption period necessary for the staff

Cons:

Nothing stands out here but there is always room for improvement

Vendor Response

Thank you very much for your review, we're always striving to improve our product so hopefully you will see further improvements in the months ahead!

Replied August 2021