Fullview 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Fullview

5.0

(3)

Pricing

Pricing available upon request

About Fullview

Are you a customer support manager at a growing SaaS company struggling with increasing ticket volume and longer resolution times?
Fullview's AI agent for customer support is designed specifically for teams like yours who need to scale support without constantly hiring more agents.

What makes Fullview different: Unlike traditional AI customer service tools that just answer questions, Fullview's AI agent actually takes action. It guides customers through your application step-by-step, resolves product-related issues autonomously, and functions as an AI onboarding agent to help new users get started successfully.

Perfect for support teams when:

Your team spends too much time on repetitive product questions
New customers struggle to navigate your software and need constant guidance
You want to provide 24/7 support without night shift coverage
Resolution times are too long because agents can't see what customers are experiencing
You need to scale support for a growing user base without proportionally growing headcount

What your team gets: Deploy with just one line of code and start resolving issues immediately. No technical setup, training databases, or complex configurations. You...

Fullview Screenshots

Fullview Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Free

$0.00

per month

No plan information available

Advanced

Pricing available upon request

No plan information available

Custom

Pricing available upon request

No plan information available

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Fullview Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Fullview
API
Chat/Messaging
Monitoring
Multi-Channel Communication
Multiple User Accounts
Onboarding
Real-Time Chat
Real-Time Data
Remote Access/Control
Reporting & Statistics
Screen Sharing
Sentiment Analysis
Session Recording
Session Transfer
Third-Party Integrations
Two-Way Audio & Video
User Management
Video Support
Widgets

Fullview Integrations

Salesforce Service Cloud

Zendesk AI

Zendesk Suite

Intercom

Fullview User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

4.7

Functionality

4.7

Have you used Fullview and would like to share your experience with others?

Johnathan B.

Verified reviewer

Internet

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2022

A must-have for any B2B SaaS company

It's hard to leave an honest review for Fullview without sounding like a paid/fake, but honestly: from the moment we used Fullview on our first user support call, we fell in love. Now our users don't need to click on a Google Meet link, find the share screen button, or figure out what we mean by "That grey gear button on the top right of your screen" - we just click "Call" and show them where it is. What's more, even if we did try our old method, we were often running into roadblocks with users that weren't native English speakers as they were always intimidated to hop on a call with us. Now, we have a multiplayer cursor that draws directly on their interface and they see with their own eyes what they should be doing. No broken English, no Google Translate - just follow the cursor of our support agent. Add that to the new replay features, where we can go back in time and observe what actions a user performed or if there were any errors in their browser, and you have an all-in-one B2B SaaS support powerhouse. Mark my words: Fullview is going to quickly become the new normality that users expect to see in B2B SaaS experiences, and we're so happy we learned about them early on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- 1-click user screensharing, without them having to install additional software or follow third-party links - Multiplayer cursors so that we can easily guide users through the vital processes they need to perform - Voice and video chat directly within our web application - Simple to watch back previous user sessions on our web application and see what went wrong (if anything) - European HQ company, European hosting. Makes life a little bit easier for GDPR compliance. - Effortless installation. Literally took no more than 5 minutes of development time. - It feels like there's new, massive features available every two months - Amazing support from all of the team

Cons:

- Can't share replay timestamps yet - No Intercom integration yet

Reasons for choosing Fullview

- Better adapted for pre-seed / seed stage startups - Fully transparent pricing - European company

Vendor Response

Hi Johnathan, Thank you so much for the glowing review we really appreciate the feedback! Regarding replay timestamps and the Intercom integration, we're going to be releasing those in a week or two. We'll make an announcement as soon as they go live :)

Replied August 2022

Josefin M.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for free trial

Review source

Reviewed August 2022

An absolute pleasure to work with!

The team at Fullview has been an absolute pleasure to work with. From talking to the founders to the support team: They have answered all of our questions extremely quickly while being professional and friendly problem solvers. You can really tell that providing a great customer experience runs in this company's DNA.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product has huge potential and when used in the right context, it really gives users a 3.0 Support experience. What has caught my eye the most is the co-browsing and in-app calls, as that is what gives our business the most value at this point. Excited to see even more features like the Fullview Replays come out!

Cons:

It is still a new company and product, but I am impressed with how much they have built in a fairly short amount of time and they have shown that they are very open to feedback from users. But some integrations with other tools are pending but I know that is coming shortly.

Warren L.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed January 2023

FullView - One Of the Best Customer Experience apps to use.

We used FullView for the customer Experience, and have not been let down at all. The installation was straight forward and so easy to train our users on.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The main like, is exactly what we bought it for, and that is that it improves the customer experience. Our most user feature is the 1-click screensharing. This allows our technicians to show the end users the method for carrying out a task, easily and quickly.

Cons:

There isn't a lot to be honest. We requested the ability to share replay timestamps, and this was then introduced in an update.

Showing 1 - 3 of 3 Reviews