CallerDesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CallerDesk

5.0

(1)

Pricing

Starting at $15.00 per month

About CallerDesk

CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-initiated calls and monitors sales activity. Key features include call routing using configurable directing strategies from and to anywhere, along with agent performance tracking and ROI optimization.

For marketing and improving user experience, the software collects data on sales conversion statistics, call center service levels, and sales call lead ratings. Additionally, analytics generate insights into retargeting statuses, call-back priorities, and agent performance.

For service efficiency, CallerDesk provides several call handling features. Toll-free cloud numbers, an app, and platform-based click-to-call solutions are deployable. Virtual numbers can be configured with self-service options to manage callers intelligently. Calls can be routed as required using time-based schedules and agent break data. Customer feedback may also be gathered using automated voice surveys.

CallerDesk Screenshots

CallerDesk Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per user, per month

No plan information available

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CallerDesk Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of CallerDesk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Application Management
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Client Portal
Communication Management
Computer Telephony Integration
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Email Templates
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Role-Based Permissions
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
SMS Marketing
SMS Messaging
SSL Security
Surveys & Feedback
Tagging
Third-Party Integrations
Unified Communications
Voice Mail
VoIP
VoIP Connection
Website Integration
Widgets
Workflow Management