Vonix 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vonix

4.8

(23)

Pricing

Starting at $19.99 per month

About Vonix

Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses connect from anywhere at any time. With simple set-up and a direct line to the reliable in-house support team, Vonix will assist businesses every step of the way. Set-up can all be done remotely so that businesses can simply plug in and start calling.

Vonix Flex is a unified communication platform built with small businesses in mind. Businesses are able to add accounts and manage lines as companies grow. Users have access to features like interactive voice menus, voicemail transcription, call recording, custom call routing, text messaging, and call analytics. With the Vonix desktop application, simple click to call features, users can staying connected while working remotely. Plus, users can call and text from a business number on any device through the mobile softphone app. Enterprise and call center accounts can access even more advanced features.

Vonix offers the simple yet powerful Polycom suite of products to customers who choose desk hardware...

Vonix Screenshots

Vonix Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

Basic

$19.99

per user, per month

No plan information available

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Vonix Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Vonix
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
API
Audio/Video Conferencing
Auto-Dialer
Callback Scheduling
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Tracking
Call Transfer
Chat/Messaging
Chat Transcript
Collaboration Tools
Communication Management
Conferencing
Contact Database
Contact Management
CRM
Customizable Caller ID
Customizable Reports
Electronic Faxes
Fax Management
File Sharing
For Cloud Phone Systems
Group Messaging
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Queue Management
Real-Time Analytics
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Screen Sharing
Single Sign On
SIP Trunking
SMS Marketing
SMS Messaging
SSL Security
Third-Party Integrations
Unified Communications
Video Call Recording
Video Conferencing
Video Support
Virtual Extensions
Virtual Voicemail
Voice Mail
Voicemail Transcription

Vonix Integrations

Vertafore Agency Platform

Filevine

Zoho CRM

AgencyZoom

Zapier

Salesforce Platform

Vonix User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.8

Gonzalo C.

Verified reviewer

Investment Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Vonix improves customer service

Very good at improving the flow of services and messages.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It can be easily configured and migration is easy. If you do not succeed, you call customer service and they will support your requirements.

Cons:

With migration you should give feedback on how to use Vonix.

Vendor Response

Hi Gonzalo, thanks for the review! At Vonix, we always strive to ensure our training is thorough. If there is further training your team needs, please reach out, and we will set up whatever you need! Thanks again for using Vonix!

Replied August 2021

Linda E.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Another satisfied customer!

We are extremely satisfied and happy with our experience! We would highly recommend Vonix to anyone without hesitation!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The technical assistance from the team at Vonix was immediate with follow-up instructions for us to be able to refer back to as needed. The team, especially [sensitive content hidden], never made us feel like we were bothering them even though we called and emailed quite a few times in the first couple of days after installation. Everyone that came onsite was so friendly and eager to make sure we were satisfied with the entire set-up of our system.

Cons:

We don't have any complaints about the equipment, installation or customer service.

Reasons for choosing Vonix

We felt the customer service and technical assistance would be superior with more ease of access to assistance.

Reasons for switching to Vonix

We were being sent to spam when we were placing outgoing calls to clients.

Chris D.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

A complete VOIP and communications software for your business

A great software, but needs to have a dedicated employee to help use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vonix has lots of features, so you could set up multiple ways to interact with clients or have them interact with you.

Cons:

Vonix could be confusing at times because of the amount of infomration you were trying to customize. Almost like you should have just kept the application simple.

Roger M.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Vonix review

they have been great - very responsive to the few questions i have had

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the app for my phone. makes being out of the office very seamless

Cons:

nothing yet everything has been smooth with no problems at all

Reasons for switching to Vonix

time to get into this century with a newer system and the ability to use anywhere we wanted the app as well

Rohith S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Reviewed October 2021

Very satisfied overall

Ratings Breakdown

Ease of use

Functionality

Pros:

The phones and mobile app are easy to use. The call quality has been good, the VoIP service has been stable, and the customer service has been outstanding.

Cons:

Implementation was not as smooth as I was expecting it to be, but the problems it entailed were solved promptly by the [SENSITIVE CONTENT] and his staff.

Reasons for choosing Vonix

Crexendo had higher upfront costs and required us to sign a contract that would have ranged anywhere from 1 to 5 years in length. After the stability issues we experienced with our previous VoIP provider, I felt that it was important to choose the option with the most freedom of action, which was Vonix. They did not require a contract and provided us with the option of keeping the Cisco phones we used at the time or buying/leasing new Poly phones. In contrast, Crexendo required that we buy/lease Yealink phones from them.

Reasons for switching to Vonix

VoIP.ms was affected by a DDoS attack, which they were not sufficiently prepared for. This caused instability with our VoIP service for 2 weeks, frustrating people calling in and staff alike. We decided to switch to a new telephone service provider in order to stabilize our phone system as soon as possible with a company that we felt could better ensure that stability.

Vendor Response

Thank you for your positive review! Since we do onsite implementations and with the nature of IT networks, it's always possible that we run into situations that can't always be planned for. However, our experienced, onsite support team is committed to responsiveness and to work through it promptly. We do our best to keep implementations as smooth as possible! Glad all is working well for you!

Replied November 2021

Angie G.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Vonix Phone

Pleasantly pleased with the set up and use so far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am pleased with the call volume and ease of use for the app

Cons:

I have no issues with Vonix at the moment

Reasons for switching to Vonix

Bad call quality, bad customer service, price

Vendor Response

Hi Angie, thanks so much for the great review! We are so glad you are happy with our service! - Your Vonix Team

Replied November 2023

Allison R.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

New customer

Overall my experience with Vonix has been great. I am happy with the service so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The hands on assistance to getting my services set up

Cons:

The phone app is a little basic. I would love to have more capabilities in the app.

Bryce L.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Lamb Agency

Been good overall. Had some porting hick ups but at no effect of Vonix, they have been extremely helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are extremely responsive in the service department.

Cons:

The limbo time for Campaign approval for texting.

Joel P.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

Wish we switched sooner!

It has been a terrific experience working with the entire team at Vonix. Everyone is extremely helpful and they make sure to get the job done! My only regret was not changing from our previous provider sooner!! Th

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We liked how Vonix came in and helped make our phone system simpler yet more reliable for our customers and staff.

Cons:

My only two wishes at this point would be some additional user-level controls and settings in the portal for the portfolio of locations--the ability to see if any store phones are down or lose internet/power, etc...The second would be recorded calls for our pro-plan. Business is soft right now, and this would provide us with more training opportunities with the sales team.

Gina R.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Reviewed August 2019

Great Business Phone System and Service

It was so easy to switch over to them. They took care of everything and really made sure we were happy. They called regularly to check in and any changes we wanted were done really quickly. Overall, we are very happy with Vonix service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality is much better than I had before, and I like that Vonix is local and responsive to all my questions.

Cons:

We switched from regular phone lines to Vonix's cloud phone system. It was different than when we had before, so we had to learn how to use it. But the team at Vonix was really responsive and helpful and they walked us through the training.

Reasons for switching to Vonix

Vonix was local and they gave us better customer support and a better price. Their flat-rate pricing was more clear, so we knew how much we would pay every month.

Showing 1 - 10 of 23 Reviews

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