Bay-Master 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Bay-Master

4.5

(38)

Pricing

Starting at $99.00 per month

About Bay-Master

Bay-master is an auto shop management app that can be deployed both on the cloud and on-premise. This tool tracks inventory, labor, payments, service history, and online ordering. Bay-master also offers a built-in margin calculator, which automates pricing while calculating cost, margin, and retail values. Other features include customizable labor packets, pre-set customer discounts/surcharges, and ticket management preferences.

Bay-Master Screenshots

Bay-Master Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Essentials

$99.00

flat rate, per month

Plan includes:

Bay Master Editor
Everyday Reporting
Full History
Integrated Payments
Credit Card Processing
Labor Tracking
Scheduling
Service History
Online Ordering
Workstation + Cloud x1

Traditional

$169.00

flat rate, per month

Plan includes:

Cloud Integration
Custom Jobs
Inventory Scheduling
Labour Tracking
Workstation
Credit Card Processing
Scheduling
Service History
Online Ordering
Reporting

High Performance

$199.00

flat rate, per month

Plan includes:

5 Tablet Connection
Cloud Integration
Custom Forms
Digital Inspection
Imaging & Signature
Text Marketing
Time Card Module
Credit Card Processing
Labor Tracking
Scheduling

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Bay-Master Features

Popular features found in Work Order
Billing & Invoicing
Calendar Management
Dispatch Management
Inventory Management
Maintenance Scheduling
Mobile Access
Preventive Maintenance
Quotes/Estimates
Reporting & Statistics
Technician Management
More features of Bay-Master
Access Controls/Permissions
Accounting
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Communication Management
Contact Database
CRM
Customer Database
Customer History
Customizable Fields
Customizable Forms
Data Import/Export
Electronic Signature
Employee Scheduling
Estimating
Historical Reporting
Inspection Management
Inventory Control
Job Management
Job Tracking
Labor Cost Reporting
Labor Rates
Multi-Location
Order Management
Parts Management
Point of Sale (POS)
Progress Tracking
Purchase Order Management
Reminders
Scheduling
Search/Filter
Service History
Third-Party Integrations
Time Tracking
User Management
VIN Lookup
Workflow Management
Work Order Creation
Work Order Management

Bay-Master Integrations

QuickBooks Online Advanced

PartsTech

Identifix Shop Manager

NAPA TRACS

ALLDATA

Bay-Master User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

39%

Secondary Ratings

Ease of Use

4.4

Value for money

4.1

Customer support

4.4

Functionality

4.2

Anthony N.

Verified reviewer

Automotive

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed September 2019

Software that can handle all your automotive needs

Previously 4

Very happy with system design and capacities. Great value for the fee.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 2

Functionality

Pros:

A program that can retain all your business information about customer, tax reporting, analysis of business, sales tools to recall customers.

Cons:

At times. It takes a while to get help with technical support.

chuck b.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Bay-masteR

I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site.

Cons:

Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor.

Reasons for choosing Bay-Master

Was already using Baymaster and did not want to change.

David P.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Reviewed August 2019

Just ok

I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works as it should sometimes. But it has enough issues to make it frustrating.

Cons:

While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it. The system often goes down during the day when we are busy and it completely handicaps us. The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more. Customer information should be automatically capitalized. It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again. The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue.

Reasons for switching to Bay-Master

old program was out dated.

Vendor Response

If you are on the online cloud version and do not have internet, you may lose connection to the server. That being said you could still use the program on a tablet or smartphone with internet, or with the use of a hotspot. Alternatively we do offer a local version of the program that does not require the internet.

Replied September 2020

Sharon E.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2019

Software that does everything

cost and efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love.

Cons:

There were no cons to this program. Everything was what I expected and more

Reasons for switching to Bay-Master

cost at first but I wouldn't switch again I love this program it has everything I need

miquael g.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2019

Baymaster techie

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use High level of functionality for the price High level of customization

Cons:

Not as integrated as so other programs Customer service can be spotty if you are in a rush to get your system back up and running There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online

Reasons for choosing Bay-Master

It came highly recommended by my last employer

RICHARD N.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2019

GREAT SOFTWARE

IT IS A TRIED AND TRUE SOFTWARE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EVERYTHING ABOUT IT IS SPOT ON. ILOVE IT

Cons:

WHEN CHANGING TO ONLINE IT WAS A LITTLE BIT OF A CHALLENGE BUT I WAS A BETA TESTER.

Reasons for choosing Bay-Master

THEY LET ME TRY IT AND SEE IF IT DID WHAT I WANTED AND IT DID AND HAS BEEN FOR 20 YEARS NOW.

James B.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2019

Great management software.

Great customer service & tech support. I like using the software. Would recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I demoed Bay-master along with several other software brands. I Chose Bay-master. Bay-master is one of the easiest & quickest software programs I have used to write & complete a ticket. I like that it keeps parts & labor for each job on ticket in groups separating each group on the ticket. Some programs I have tried places the parts & labor all run together so you don't know what part goes with what labor. Making it confusing. Having separate jobs makes it so that I can make several jobs or estimates on a ticket. Then while on the phone with the customer and trying to sell multiple repairs I can select or deselect each job giving the customer different options and pricing. The software automatically updates pricing as selecting & deselecting work. Making getting approval for work easy. Also the repairs that the customer does not approve are saved as quotes & will load onto the new ticket the next time customer returns. I love the texting feature. It helps a lot. I like the inventory feature also. I use the program to order my parts through NAPA prolink.

Cons:

I think the time clock feature could be a little better, But it works ok.

Reasons for choosing Bay-Master

Was easier and faster to build a ticket.

Jane M.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2019

Note inprovement

I have learned on the fly so I'm sure that there is more in to this program that I am not aware of and could be using to make it work more efficiently. Training needs to be improved.Training need to be improved. The training videos don't seem to be the same as what we use since I just get the basic plan. Make appointment for personal training would be helpful. Overall it is a great program for the price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

License plate recognition of VIN. Carfax I personally use the "Notes" area to keep track of what work was preformed on a certain vehicle: such as date, mileage what work was preformed, fluid amounts and type of oil and filter used. It is easier than using the "History" Would like to see the program do this for me.

Cons:

There seems to be a lot of field to fill in each time. Like "Repeat Customer" shouldn't do this automatic if it has been checked before. I shouldn't have to fill that in each time. When typing in the "Customer Request" this should show up in the "notes" area too. Instead I copy and past it there. Training need to be improved. The training videos don't seem to be the same as what we use since I just get the basic plan. Make appointment for personal training would be helpful.

Reasons for switching to Bay-Master

Cost.

Perri B.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

pros cons

1 Accurate computation. 2. clarity of a printed R.O.. 3. Sales tax. canned jobs are not easy to make.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the price it is the best value of any program out there. customer support is second to none.

Cons:

1. Using the mouse is a waste of valuable time. 2 Entries should be able to be made with other keys alt p parts, alt l labor etc. canned jobs need to be able to be added while in a work order. 3. Archives do not go back far enough. 4. Bay Master has been around long enough that it should incorporate payroll, including draws and payroll taxes. Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates. Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.

Reasons for switching to Bay-Master

Mitchell lacks some of the basic necessary features of Bay Master.

BARBARA R.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2019

Great Automotive Billing Program

Excellent customer service! when our shop had a computer crash the tech support had us totally restored with in hrs. one of my favorite features is the history I can pull up any work order in seconds, it make it so easy to answer mechanics questions and customer questions. I think this soft ware is great it makes every part of my job easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the features such as accounting, customer and vehicle history, inventory and marketing. We have used Bay-Master since 1997. I appreciate all the features and would recommend it to any automotive repair shop it its invaluable for keeping track of everything.

Cons:

Some of the features have add on costs which used to be included in base price

Reasons for choosing Bay-Master

I have looked at other software over the years "hey I own a business" so I try to save money on overhead. We have not changed our software what does that tell you

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