MasterControl Asset Excellence 2026: Benefits, Features & Pricing

Wondering if MasterControl Asset Excellence is right for your organization?

Our Equipment Maintenance Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

MasterControl Asset Excellence

4.6

(14)

Pricing

Starting at $499.00 per month

About MasterControl Asset Excellence

AX Product Description:MasterControl Asset Excellence (Ax) combines modern asset management and calibration tools on a trusted cloud-based, AI-driven platform. Ax helps life-sciences companies maintain total control over critical manufacturing assets, stay audit ready, and reduce downtime and improve asset reliability by scheduling maintenance based on actual performance data.

MasterControl Asset Excellence (formerly Qualer) provides a cloud-based, collaborative CMMS and calibration management platform for regulated industries that connects all processes, data, and stakeholders involved in managing the lifecycle of critical equipment.

Ax’s modern and intuitive UI allows users to track real-time asset statuses, review historical service records, automate work order generation and streamline the technician experience with customizable checklists on MasterControl’s fully validated, 21 CFR Part 11 compliant platform.

Easily integrate with other mission-critical solutions in your organization’s tech stack through Asset Excellence’s Open API infrastructure, including seamless raw data delivery for analysis in BI & visualization tools.

Elevate your equipment management processes...

MasterControl Asset Excellence Screenshots

MasterControl Asset Excellence Pricing and Plans

Starting price: $499.00 per month

Free Trial

Free Version

Basic

$499.00

usage based, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

MasterControl Asset Excellence Features

Popular features found in Equipment Maintenance
Asset Lifecycle Management
Billing & Invoicing
Fixed Asset Management
Inspection Management
Inventory Control
Inventory Management
Job Management
Preventive Maintenance
Reporting/Analytics
Warranty Tracking
Work Order Management
More features of MasterControl Asset Excellence
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Asset Accounting
Asset Tracking
Audit Management
Audit Trail
Automated Scheduling
Barcode/Ticket Scanning
Barcoding/RFID
Calendar Management
Calibration Management
Calibration Scheduling
Certificate/Label Printing
Checklists
Compliance Management
Contract/License Management
Cost Tracking
Customizable Fields
Customizable Reports
Data Import/Export
Depreciation Management
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Alerts
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Facility Scheduling
FDA Compliance
For Mechanical Equipment
Historical Reporting
Incident Management
Instrument Management
Inventory Tracking
Invoice Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Predictive Maintenance
Quotes/Estimates
Real-Time Data
Records Management
Reminders
Reporting & Statistics
Scheduled/Automated Reports
Scheduling
Service History
Task Scheduling
Technician Management
Third-Party Integrations
Training Management
Vendor Management
Workflow Management
Work Order Creation

MasterControl Asset Excellence User Reviews

Overall Rating

4.6

Ratings Breakdown

79%

14%

Secondary Ratings

Ease of Use

4.4

Value for money

4.8

Customer support

4.7

Functionality

4.4

Have you used MasterControl Asset Excellence and would like to share your experience with others?

Meredith K.

Verified reviewer

Biotechnology

501-1000 employees

Used daily for more than 2 years

Reviewed May 2022

Qualer is great

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has been so easy to implement this as our CMMS system. The ease in which we can build specifications that allow us to go paper free in our calibrations and PMs is wonderful. It allows all of the users to search and print on their own without having to contact our facilities department to print out certificates and other forms.

Cons:

The Qualer documentation and support page is not very helpful as many of the answers are from several years ago and do not reflect the current revision

Danae P.

Verified reviewer

Utilities

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Qualer Success

Overall the experience with Qualer has been positive and full of business successes produced by more efficient processing of equipment through the laboratory. Training could be improved but that is most likely a concern for the organization rather than a software issue. I have hope that a company is finally on the market that can allow calibration labs to make strides in efficiency and quality without sacrificing something vital.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The adaptability of the software to meet the unique requirements of our lab and to be customized for the specific and varied contractual commitments is one of the best attributes with Qualer. Their expansive instrument library and associated uncertainties and specifications for those instruments is amazing. The software compatibility with our invoicing and flexibility through APIs to connect to virtually all other software applications including Fluke MetCal is another great benefit.

Cons:

The challenges of getting everyone trained on the use of the expanded features or the more 'customized' features. The software is very powerful and really works best with a full time on site administrator or facilitator during the first 12-24 months.

Reasons for choosing MasterControl Asset Excellence

Qualer's ability to meet the requirements of our lab and their cost structure was the predominate reasons.

Reasons for switching to MasterControl Asset Excellence

End of life of existing database and lack of features and customization of alternatives.

Jeffrey H.

Verified reviewer

Airlines/ Aviation

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Poor customization and support

Terrible customer support. Terrible documentation. Software is buggy, and it seems like their turnover rate is high enough that some important questions cannot be answered. The software is rigid, and if it doesn't fit your need, you're just out of luck. Paid tens of thousands to integrate with Quickbooks, when that was advertised as a built-in feature (I think it is now, but we already spent the money).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's cheap, and might be a good fit for you if you have a limited scope that fits well within the features offered by Qualer.

Cons:

They promised us countless features we never got. They said it would be compatible with our P-Touch printers and years later it still isn't compatible. They've asked to charge us thousands of dollars to add features that they said they already had before we bought the product. When we ask about new features it seems like they don't even understand our requests. I once sent them step-by-step instructions on how to add a web-hook to their API and they couldn't even manage that. Everyone in the company has consistently had this type of experience with them for the last three years. Nothing works like it should. Everything requires a workaround, and sometimes a good workaround isn't even possible. They're paying me full time to write custom scripts to add features via their API because that's the only option we have. We can't make add-ons/extensions/plugins to add our own features, and they're apparently not competent enough to add the features we need even if we hold their hand and guide them through it.

Reasons for switching to MasterControl Asset Excellence

Qualer gave us empty promises and we were foolish enough to believe them. Now, we're stuck with this software that doesn't do half of what we need.

Jenny H.

Verified reviewer

Biotechnology

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Qualer Review

Qualer is easy to use and it has all the feature I needs for equipment management. I've never used other Equipment management software but I am pretty happy with Qualer.

Ratings Breakdown

Ease of use

Functionality

Pros:

User friendly interface. I can easily navigate through and found what I need. For someone who is not super computer savvy, I can even set up things myself in the admin page and set up things myself.

Cons:

Sometimes Qualer loaded slow when I opened it. But this could be just an internet issue at work.

Dimitriy G.

Verified reviewer

Biotechnology

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Great process and data management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software provides great visibility into service business activity, client asset management and highlights opportunities for our clients to improve their asset inventory and management process. The team at Qualer listens to our input so any challenges with the software are resolved within the best time frame Qualer can provide so our we are happy with the product.

Cons:

Software is working well for us and continues to evolve based on our requirements.

Dave C.

Verified reviewer

Biotechnology

51-200 employees

Used daily for more than 2 years

Reviewed May 2020

Qualer review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface is nice & also, as a service provider, the ability to give our customers free access has gone down very well with them. Lots of data easily available.

Cons:

Filtering & reporting could be improved. Most information can be exported to Excel if data analysis is really needed.

Scott B.

Verified reviewer

Biotechnology

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Azzur-Qualer Review

we are solving a host of problems. we can now provide our customers with instant access to their data, the ability to submit work orders, enter equipment and track status. We have reduced our man hours by 50% when it comes to creating and reviewing certificates. We have yet to unleash the full power of Qualer, but are excited to utilize all of the reporting, trending and data analysis tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is configurable, scaleable, and easy to use. The cost is very competitive and the support to this point has been amazing. [SENSITIVE CONTENT HIDDEN] really the entire team have been very responsive and understanding of our business, our needs, and answered all of our questions along the way. We moved from a paper based system and the transition could not have gone more smoothly.

Cons:

We have yet to discover anything we don't like about Qualer. This software is amazing.

Reasons for choosing MasterControl Asset Excellence

The system is configurable, scaleable, and easy to use. The cost is very competitive

andrew b.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Qualer for Calibration Labs

I really enjoy using Qualer. I can put in all of my quality documentation, auto-populate uncertainty, set different maintenance programs, customize my customers experience, etc... Great Software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This LIMS software is really versatile. If there is something I want it to do, support is always on top of it.

Cons:

Setting it up.... I am not great with software but the support team got me through it...

Reasons for choosing MasterControl Asset Excellence

Great support, people and product!

Reasons for switching to MasterControl Asset Excellence