LeadDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LeadDesk

4.8

(13)

Pricing

Starting at €99.00 per month

About LeadDesk

LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.

LeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.

Whether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.

LeadDesk Screenshots

LeadDesk Pricing and Plans

Starting price: €99.00 per month

Free Trial

Free Version

Basic

€99.00

per feature, per month

No plan information available

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LeadDesk Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of LeadDesk
Access Controls/Permissions
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Outbound Dialer
Autoresponders
Blended Call Center
Calendar Management
Callback Scheduling
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Logging
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Conferencing
Configurable Workflow
Contact Database
Contact Management
CRM
Customer Communication
Customer Database
Customer History
Customizable Branding
Customizable Caller ID
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Data Security
Email Management
Email Templates
Employee Directory
Employee Management
Feedback Management
For Contact Centers
For Sales Teams/Organizations
Gamification
Inbound Call Center
Inbox Management
Integrations Management
Inventory Management
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Pre-recorded Messages
Preview Dialer
Progressive Dialer
Purchasing & Receiving
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduled Recording
Search/Filter
SIP Trunking
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Unified Communications
Virtual Call Center
Voice Customization
Voice Mail
VoIP
VoIP Connection
Website Integration
Widgets
Workflow Management
Workforce Management

LeadDesk Integrations

Zendesk Suite

Salesforce Sales Cloud

Giosg

SalesScreen

Pipedrive

Microsoft Power Automate

See all 10 integrations

LeadDesk User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.5

Have you used LeadDesk and would like to share your experience with others?

Stella M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

My LeadDesk way

I am very happy to use it! I use it every working day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast accessibility. Soft layout with easy-to-look-at features.

Cons:

No real good way to treat me returning to customers, and to notify me about it.

Fernando P.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

Buen programa

No lo he usado mucho tiempo, pero he tenido una buena experiencia

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Es un programa muy útil, eficaz y normalmente funciona rápido

Cons:

Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas

Markus H.

Verified reviewer

Medical Devices

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Call Center solution

Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It´s easy to use, especially the address import

Cons:

Nothing, everything works fine. Even the support is working

Verified

Reviewer

Human Resources

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Simple, fast and great functionalty

My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Cons:

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Vendor Response

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

Replied December 2019

Jere J.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2023

Jere Jarvi

overall experience is 9/10 look the cons section for info

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.

Cons:

callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere

Simab G.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Super easy to use and great customer care

We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Cons:

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

Reasons for switching to LeadDesk

Satisfied with the switch - much cheaper and easier to use

Ivar S.

Verified reviewer

Newspapers

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Easy and efficient solution for contact centers

LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Cons:

I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

Reasons for switching to LeadDesk

We needed something new and better.

Phiel Daniel H.

Verified reviewer

Hospitality

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Simple and reliable solution

Overall its a good experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Cons:

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

Vendor Response

Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team? All the best, Sebastian from LeadDesk

Replied June 2021

Vishaw D.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

One of the best platform for tele-marketing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a great platform for sales and marketing. With the help of its auto dialer feature, the user can call more customers, which is helpful in increasing productivity.

Cons:

All its features are awesome, but I think its mobile functionality needs to be improved further.

Jari-Pekka T.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

LeadDesk Simply To Use

Overall really great experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and call quality. On the other hand fast to log in and handle.

Cons:

Sometimes comes up call routing errors. No any other issues.

Vendor Response

Hi Jari-Pekka. Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience. I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out. All the best, Sebastian from LeadDesk

Replied March 2021

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