AppBase DCM & BPM Platform 2026: Benefits, Features & Pricing

Name: AppBase DCM & BPM Platform
Rating: 5.0 (3 reviews)

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AppBase DCM & BPM Platform

5.0

(3)

Pricing

Starting at $40.00 per month

About AppBase DCM & BPM Platform

Eccentex next-generation Process Automation platform, known as AppBase, supports agile and quick development of industry specific applications without the need for heavy IT involvement. Through visual designers anyone regardless of coding experience can create and deploy solutions within hours. With the platform, end users can leverage federated AI services that use the highest grade AI capabilities in an orchestrated way.

AppBase users are equipped with Auto Email Responder, Solution Inventor, Next Best Action and 27+ AI services that are natively embedded in the platform.

Eccentex serves clients across all industries, and in multiple use-cases, to accelerate digital transformation and customer experience without sacrificing operational efficiency goals.

AppBase DCM & BPM Platform Screenshots

AppBase DCM & BPM Platform Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

HyperAutomation Cloud

$120.00

per user, per month

Plan includes:

HyperAutomation Cloud
HyperAutomation as a Service (HaaS)
Eccentex Generative AI Services

Dynamic Case Management

$90.00

per user, per month

Plan includes:

AppBase Platform
Dynamic Case Management
Process Automation
Eccentex AI Services

Smart Knowledge Base

$40.00

per user, per month

Plan includes:

AppBase Platform
Smart Knowledge Base
Eccentex AI Services

Enterprise Email Automation

$40.00

per user, per month

Plan includes:

AppBase Platform
Advanced Email Automation
Eccentex AI Services

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

AppBase DCM & BPM Platform Features

Popular features found in Business Process Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Collaboration Tools
Data Import/Export
Document Management
Drag & Drop
Reporting/Analytics
Task Management
Third-Party Integrations
Workflow Management
More features of AppBase DCM & BPM Platform
Activity Dashboard
Activity Tracking
AI-assisted Development
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Application Management
Archiving & Retention
Asset Lifecycle Management
Assignment Management
Audit Management
Audit Trail
Automated Routing
Benchmarking
Billing & Invoicing
Budgeting/Forecasting
Business Process Control
Calendar Management
Call Recording
Campaign Management
Catalog Management
Change Management
Chat/Messaging
Code Development
Code Enforcement
Collaborative Development
Commenting/Notes
Communications Management
Compatibility Testing
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Management
Content Library
Content Management
Corrective and Preventive Actions (CAPA)
CRM
Custom Development
Customer Database
Customer Support
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Aggregation and Publishing
Database Support
Data Capture and Transfer
Data Connectors
Data Extraction
Data Governance
Data Mapping
Data Masking
Data Migration
Data Modeling
Data Profiling
Data Quality Control
Data Verification
Data Visualization
Deadline Management
Debugging
Deployment Management
Digital Asset Management
Disaster Recovery
Document Review
Document Storage
Electronic Signature
Email Alerts
Email Management
Email Marketing
Email Templates
Email-to-Task Conversion
Employee Management
Event Logs
Fax Management
File Management
File Sharing
Filtering
Financial Management
Fixed Asset Management
For Government
Forms Automation
Forms Management
Full Text Search
Gantt/Timeline View
Graphical User Interface
Graphical Workflow Editor
Hierarchy Management
Incident Management
Incident Reporting
Indexing
Information Governance
Integrated Development Environment
Integrations Management
Interaction Tracking
Inventory Management
Investigation Management
Issue Management
IT Asset Management
Iteration Management
IT Incident Management
Knowledge Base Management
Lead Management
Lifecycle Management
Localization Automation
Macros/Templated Responses
Maintenance Scheduling
Metadata Management
Mobile Access
Mobile Alerts
Mobile Development
Monitoring
Multi-Channel Communication
Multi-Domain
Multi-Language
Multiple Data Sources
No-Code
Offline Access
On Call Scheduling
Performance Metrics
Performance Monitoring
Permit Issuance
Pre-built Templates
Prioritization
Problem Management
Process Change Tracking
Process Management
Process Modeling & Designing
Process/Workflow Automation
Procurement Management
Progress Tracking
Project Management
Project Templates
Project Workflow
Purchasing & Receiving
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Records Management
Recurring Tasks
Relationship Mapping
Release & Deployment
Reminders
Remote Access/Control
Reporting & Statistics
Requirements Management
Risk Alerts
Risk Analysis
Risk Assessment
Role-Based Permissions
Rules-Based Workflow
Safety Incident Management
Sales Pipeline Management
Scheduled/Automated Reports
Search/Filter
Secure Data Storage
Segmentation
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Social Media Integration
Software Development
Source Control
Spreadsheet View
Status Tracking
Sub-Task Management
Support Ticket Management
Surveys & Feedback
Tagging
Task Board View
Task Editing
Task Import
Task Progress Tracking
Task Scheduling
Task Tagging
Taxation & Assessment
Template Management
Templates
Territory Management
Ticket Management
Time Tracking

AppBase DCM & BPM Platform Integrations

Microsoft Azure

Microsoft Exchange

Salesforce Service Cloud

ArcGIS

IBM Maximo Application Suite

Abby

See all 8 integrations

AppBase DCM & BPM Platform User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

5.0

Functionality

4.7

Have you used AppBase DCM & BPM Platform and would like to share your experience with others?

Grant L.

Verified reviewer

Alternative Dispute Resolution

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Dynamic case management

We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown. The support from Eccentex is second to none and they give us full confidence that our system will be available and secure.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel. Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams.

Cons:

Lack of a customer facing portal module that can be built using the same AppBase platform.

Reasons for choosing AppBase DCM & BPM Platform

The platform is built around case management priniciples, which suits the type of work we do.

Joshua B.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Deployment of solution with Genesys Cloud

Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company.

Cons:

As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Great case management tool and powerful low code platform

Great platform to build a wide range of application, rapid prototyping, and development

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Eccentex platform to build incident case management for public safety. Our solution provides two types cases - incident and service requests (patient transportation, blood delivery). Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above.

Cons:

Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging

Showing 1 - 3 of 3 Reviews