CM.com Communications Platform 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CM.com Communications Platform

4.9

(7)

Pricing

Starting at €0.01 one time

About CM.com Communications Platform

CM.com Communications Platform allows users to engage with their customers via all mobile channels and enhance the customer experience they offer.

CM.com’s Communication Platform connects users with their customers through multiple messaging channels via the Business Messaging API, SMS Messages via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.

The Business Messaging API gives access to many popular messaging channels such as Instagram, WhatsApp, Twitter, Facebook Messenger, RCS, Apple Messages for Business, and many more. Users are provided with the right tools for upscaling and can also add new channels with just a few lines of code.

The SMS Gateway makes it easy for businesses to send notifications, text messages, and verifications globally via a georedundant Cloud Platform.

The Voice API or SIP Trunk allows businesses to start handling outbound and inbound calls within minutes whilst helping save costs and providing anti-fraud insights.

CM.com Communications Platform Screenshots

CM.com Communications Platform Pricing and Plans

Starting price: €0.01 one time

Free Trial

Free Version

Basic

€0.01

usage based, one time

No plan information available

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CM.com Communications Platform Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of CM.com Communications Platform
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Responses
Automatic Call Distribution
Autoresponders
Batch Communications
Behavioral Analytics
Call Center Management
Caller ID
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Campaign Analytics
Campaign Management
Campaign Segmentation
Chatbot
Chat/Messaging
Computer Telephony Integration
Contact Database
Contextual Targeting
Coupons
Customer Database
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Reports
Data Integration
Drip Campaigns
Email Automation
Email Marketing
GDPR Compliance
Group Messaging
Human Handover
Interaction Tracking
Interactive Content
Landing Pages/Web Forms
Lead Distribution
Lead Management
Lead Qualification
Location-Based Marketing
Mass Texting
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Attribution
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Multi-User Collaboration
One-to-One Messaging
Online Voice Transmission
Personalization
Polls/Voting
Product Recommendations
Push Notifications
Real-Time Analytics
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting & Statistics
ROI Tracking
SIP Trunking
SMS Marketing
SMS Messaging
Social Media Integration
Support Ticket Management
Tagging
Text to Speech
Text-to-Win
Third-Party Integrations
Unified Communications
VoIP
VoIP Connection

CM.com Communications Platform Integrations

APIANT

WordPress

Coosto

OpenCart

WooCommerce

Selligent

See all 16 integrations

CM.com Communications Platform User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

5.0

Functionality

4.4

Have you used CM.com Communications Platform and would like to share your experience with others?

Mac C.

Verified reviewer

Financial Services

51-200 employees

Used other for free trial

Review source

Reviewed April 2020

M&A Firm Reviews e-Signature and SMS Products

Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already.

Cons:

The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information.

Reasons for switching to CM.com Communications Platform

Cost, ease-of-use, efficiency

Vendor Response

Thank you!

Replied November 2022

Francesco C.

Verified reviewer

Medical Devices

2-10 employees

Used weekly for free trial

Review source

Reviewed January 2024

Sicuramente utile a livello di marketing aziendale

Buona esperienza che sicuramente continuero' dopo il periodo di provo

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Il fatto che si integrassero i piu' importanti social di messaggistica

Cons:

Il prezzo e' alto in rapporto alla qualita' del servizio offerto.

David H.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2020

Prime Meridian Direct Photos made simple

Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular, helped give us all the information we needed to make an informed decision. I would say [SENSITIVE CONTENT HIDDEN] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience.

Cons:

I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business.

Reasons for choosing CM.com Communications Platform

As mentioned above it was down to the support from [SENSITIVE CONTENT HIDDEN]. His engagement with us was fantastic. He never kept us waiting and helped us with any issues we had. Being prompt and helpful still plays a massive role in business.

Vendor Response

Thank you for your review!

Replied November 2022

Michelle T.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

CM.com makes it possible to maintain effective customer engagement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base.

Cons:

CM.com needs to extend their country coverage with supporting marketing to other destinations.

Vendor Response

Thank you for your review!

Replied November 2022

Marsalin G.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

One Step Closer to Valued Client Engagements

Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team

Cons:

One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software.

Vendor Response

Thank you for your review!

Replied November 2022

Johan B.

Verified reviewer

Insurance

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2020

Easy and Comprehensive!

Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Within one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions.

Cons:

Not much, I have not experienced any issues. When I had queries their customer support was super fast to respond.

Vendor Response

Thank you!

Replied November 2022

Chris R.

Verified reviewer

Automotive

10000+ employees

Used weekly for free trial

Review source

Reviewed April 2020

Taking CM.com for a Test Drive

My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the things that stood out to me most about CM's software was the variety of solutions offered. I largely utilized the SMS suit including two-way SMS messaging and online messaging via campaigns and was impressed with the overall setup and ease of use when demoing both solutions. It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences.

Cons:

One of the features that I feel needs to be improved is the SMS campaign option and specifically the ability to identify whether one of the chosen selections is working. For example, when uploading a picture to a campaign I created, I had to upload the picture multiple times because there was no progress indicator that it was uploading. I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place.

Vendor Response

Thank you!

Replied November 2022

Showing 1 - 7 of 7 Reviews