Contivio Contact Center 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Contivio Contact Center

3.4

(13)

Pricing

Starting at $79.00 per month

About Contivio Contact Center

Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.

Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.

Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.

Services are offered on per user per month subscrip...

Contivio Contact Center Screenshots

Contivio Contact Center Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Basic

$79.00

flat rate, per month

No plan information available

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Contivio Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Contivio Contact Center
Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Campaign Management
Chatbot
Computer Telephony Integration
Inbound Call Center
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Transfers/Routing

Contivio Contact Center User Reviews

Overall Rating

3.4

Ratings Breakdown

23%

31%

38%

Secondary Ratings

Ease of Use

3.5

Value for money

3.0

Customer support

3.6

Functionality

3.3

Have you used Contivio Contact Center and would like to share your experience with others?

Melanie R.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 12 months

Reviewed October 2018

Contivio - White Labs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!

Cons:

It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

Pius N.

Verified reviewer

Media Production

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Reliabe and Digital Call Center Approach

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Contivio Contact makes the right call recording, and it ensure various processes are well handled.

Cons:

Contivio Contact delivers a concrete plan in making all the call solution immediate.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Poor implementation and project management for onboarding. Poor instruction.

awful. won't ever recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When customers could call us, it worked?

Cons:

No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.

Vendor Response

Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim

Replied October 2018

John M.

Verified reviewer

Wholesale

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great when I'm on the Road

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.

Cons:

I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available

Yeni S.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Contivio Review

I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.

Cons:

I don't like the fact that there are so many options on the screen. It can be a bit overwhelming.

Virginia C.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Decent phone/chat app

Overall Contivio helped the company and the customer service has been great! It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center.

Ratings Breakdown

Ease of use

Functionality

Pros:

For myself the best feature of Contivio is that it bundled chats and phone calls. Before the program the company was using two different programs, one for chats and one for calls.

Cons:

The program has many extra features that the average user will not use or even glance at. It would be more helpful if there was a streamlined option with bare basics and maybe the added options for administrators and leads only.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

Not designed for sales

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive.

Cons:

Everything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers.

Vendor Response

Replied October 2018

Melissa P.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Contivio Review

Overall my contivio experience is pleasant, and the set up is very simple to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the simplification on transferring calls. The feature of the directory makes it easier for us.

Cons:

I have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always. It is time consuming to close all those pop ups and it delays our work performance. The sound quality would need some adjustments.

Myles R.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

My Contivio Experience

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how easy and user friendly Contivio is, I hardly ever have any issues.

Cons:

I've only ever had a few calls not go through but that is maybe 3 times.

stephanie n.

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2017

Does the job but has minor glitches

So far its the best phone system i've used and compares much better than shoretel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice.

Cons:

Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.

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