Gainsight PX 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Gainsight PX

4.0

(7)

Pricing

Pricing available upon request

About Gainsight PX

Gainsight PX is a cloud-based solution designed to help businesses of all sizes create product adoption strategies through analysis of customer engagement. Key features include feedback collection, audience segmentation, goal setting, activity monitoring, and reporting.

The solution enables marketers to visualize customer activity and track their interactions with the product for a particular duration. Businesses can use Gainsight PX to create custom surveys using multiple-choice or open-ended questions and monitor product usage patterns based on the responses. Additionally, the solution lets sales teams design personalized messages, emails, guidance and recommendations for prospects based on stored responses.

Gainsight PX integrates with multiple third-party platforms such as HubSpot, Microsoft Dynamics 365, Salesforce, ZohoCRM, SugarCRM, SurveyMonkey, Segment, Google Analytics, Zendesk, Learndot, and more. It comes with a mobile application for iOS and support is provided via phone, email and documentation. The product is available for free and paid subscriptions.

Gainsight PX Screenshots

Gainsight PX Pricing and Plans

Starting price: $500.00

Free Trial

Free Version

Basic

$500.00

per user

No plan information available

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Gainsight PX Features

Popular features found in Product Management
Access Controls/Permissions
Idea Management
Milestone Tracking
Prioritization
Release Planning
Requirements Management
Resource Management
Surveys & Feedback
Task Management
Workflow Management
More features of Gainsight PX
A/B Testing
Activity Tracking
Alerts/Notifications
API
Audience Targeting
Behavioral Targeting
Behavior Tracking
Churn Management
Cohort Analysis
Content Analytics
Contextual Guidance
Conversion Tracking
CRM
Customer Experience Management
Customer Profiles
Customer Segmentation
Customizable Reports
Customizable Templates
Data Analysis Tools
Data Import/Export
Data Visualization
Email Marketing
Engagement Tracking
Experience Management
Feedback Management
For Mobile
For Websites
Funnel Analysis
Goal Setting/Tracking
In-App Events Tracking
In-App Training
Launch Management
Mobile Survey
Monitoring
Multi-Channel Attribution
Multi-Channel Distribution
Pageview Tracking
Product Data Management
Push Notifications
Question Branching
Question Piping
Real-Time Analytics
Recommendations
Reporting/Analytics
Response Validation
Retention Tracking
Self Service Tools
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Task Progress Tracking
Uninstall Tracking
URL Customization
Usage Tracking/Analytics
User Interaction Tracking
User Journeys
User Management
User Onboarding
Visitor Tracking
Website Personalization

Gainsight PX Integrations

Gainsight CS

Google Analytics 360

Microsoft Outlook

MindTouch

Slack

Zendesk Suite

See all 26 integrations

Gainsight PX User Reviews

Overall Rating

4.0

Ratings Breakdown

14%

71%

14%

Secondary Ratings

Ease of Use

3.7

Value for money

4.7

Customer support

4.5

Functionality

4.1

Have you used Gainsight PX and would like to share your experience with others?

Ana C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed September 2022

On the path to customer success

Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively.

Cons:

PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used.

Reasons for choosing Gainsight PX

PX enabled us to develop in-app interactions and target users who might not frequently utilize our product to its full potential. We can broaden consumer use cases and get their input simply with connections to our Knowledge Center and in-app NPS.

Maggie R.

Verified reviewer

Computer Software

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed August 2023

Great tool to track adoption!

The more I find in Gainsight PX, the more satisfaction I get! I'm able to truly help our clients. The only thing is - I don't like having to find it.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love being able to view adoption by a client at the institution level. We work with higher education institutions, and we're able to see overall who is logging into the platform and who is using it through Gainsight PX. It helps us to find clients who aren't using the product so we can be proactive to help them!

Cons:

Gainsight is not super user friendly, and I wish it was easier to export data. Seeing users and such is great, but sometimes I just want a monthly email of the total users for a platform. That may be a thing that's available, but I haven't been able to figure it out on my own. I'm also just the end user, not the owner of the software.

Nick C.

Verified reviewer

Higher Education

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed August 2023

Gainsight PX Review

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the ability to track usage data of the products. To see who has been in the solution and how often.

Cons:

When filtering to check usage data say, for a 30 day window, to have the number of times a user has logged in during that 30 day window. As opposed to seeing just the last time they were in the system and the total lifetime number of logins.

Trevor T.

Verified reviewer

Internet

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed June 2021

Gainsight - a wonderful tool for your sales toolbelt

Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base.

Ratings Breakdown

Ease of use

Functionality

Pros:

Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers.

Cons:

I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times.

Crystal G.

Verified reviewer

Education Management

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2023

Gainsight Usage Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Love that I can find users of any campus and how many times they are coming into our different sites. Also like that I can make reports sent out to me on a cadence.

Cons:

not the easiest to use when trying to learn how to use functions. multiple steps to just get to one thing.

Chrsitine S.

Verified reviewer

Education Management

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed August 2023

User Statistics