Glance 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Glance

4.3

(10)

Pricing

Starting at $55.00 per month

About Glance

Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.

Glance Screenshots

Glance Pricing and Plans

Starting price: $55.00 per month

Free Trial

Free Version

Average Cost Per User

$55.00

per feature, per month

No plan information available

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Glance Features

Popular features found in Web Conferencing
Automatic Transcription
Collaboration Tools
Electronic Hand Raising
File Sharing
HD Audio/Video
Host Controls
Meeting Management
Mobile Access
Presentation Tools
Real-Time Chat
Recording
Two Way Audio & Video
More features of Glance
Alerts/Escalation
Alerts/Notifications
Annotations
API
Behavioral Targeting
Communication Management
Customer Engagement
Customer Experience Management
Customer History
Customer Profiles
Customizable Branding
Customizable Fields
Customizable Forms
Event Triggered Actions
Feedback Management
File Transfer
Knowledge Base Management
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Onboarding
On-Demand Webcasting
Presentation Streaming
Real-Time Reporting
Recommendations
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Sentiment Analysis
Support Ticket Management
Third-Party Integrations
Troubleshooting
Usage Tracking/Analytics
Video Chat
Video Conferencing
Video Support
Website Analytics

Glance Integrations

Twilio

Salesforce Service Cloud

Genesys Cloud CX

Five9

Salesforce Sales Cloud

Amazon Connect

See all 7 integrations

Glance User Reviews

Overall Rating

4.3

Ratings Breakdown

40%

50%

10%

Secondary Ratings

Ease of Use

4.7

Value for money

4.0

Customer support

4.0

Functionality

4.1

Verified

Reviewer

Electrical/ Electronic Manufacturing

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed March 2022

Best tool to provide real-time human conversations & guidance

Very good, effective, and holistic

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Very fast, easy to use, and highly compatible 2. Helps to share screen immediately without any technical glitches or delays 3. Does not require any download or installation 4. Provides remote control to navigate across our customers' laptop for providing human guidance. 5. Also helps our IT Support Team to resolve Teams technical issues and improve case resolution 6. Helps our Sales, Engineering, Technical, and Service Support Teams to provide online Demos to customers and prospects. 7. Also helpful in training new service staff and field teams with better hand-holding 8. Helps us to improve communication, engagement, and customer experience

Cons:

There are no negatives about it that we might have encountered till now.

Vendor Response

Thank you for your review!

Replied March 2022

Susanna R.

Verified reviewer

Management Consulting

Self-Employed

Used other for more than 2 years

Review source

Reviewed February 2020

Glance Screen Share review

We are all remote, so being able to quickly get on to a session - even using mobile devices - is great. The frustration is using it during heavy work-load hours or with high computer-using companies. You don't need that frustration when working with clients!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Glance is very easy to set up and to use. Once it is downloaded, all you need is to put in your meeting code and you're in. It is so easy to use via mobile devices, and schedule from your calendar so others can join. Screen sharing was normally very good. Very straightforward.

Cons:

There was not much more functionality - and it sometimes stopped working. If there was a client that had a lot of computer work (traffic in/out) going on in their company, it would slow down the glance session, and at times we had it stop working during sessions. We deal with high volume analytics companies, who often have a heavy traffic load on their computer systems. That was/is very frustrating.

Reasons for switching to Glance

Went to work for a company that used Glance exclusively. I have since switched back to GoTo Meeting because it seems to work better for my kind of clients. I would consider using Glance again if the functionality was worked out.

Vendor Response

Thanks for your review, Susanna. It's disappointing to hear you've had performance glitches. One of the things we pride ourselves on is that our tech and service is lightweight and performs well even at high volume and low bandwidth. In fact, Intuit TurboTax is our client and they use our tech during peak tax filing season -- you can imagine the traffic, thousands of concurrent sessions! Do you know if the guests in your sharing sessions are using Internet Explorer 10? This browser (released in 2012 and no longer supported by Microsoft or Glance) causes problems for everyone. If you are continuing to have problems like this, you can log a help ticket here: https://help.glance.net/contact/

Replied February 2020

Kieran K.

Verified reviewer

Events Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed November 2021

Has challenges

Not bad, helped connect but Zoom has taken over

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gets the job done but less inviting compared to Zoom

Cons:

Sending invite codes, connecting audio separately

Parth K.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed February 2023

An outstanding programme for CRM and screen-sharing needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was simple to use and simple to log users in. It was a click of a button because it was embedded into our CRM. Salesforce is our CRM. I appreciate the functions offered, such as screen sharing and the built-in communicator setup, which are quite helpful for the representative when resolving any client issue. I enjoy how we can help a client who is having trouble figuring out the system navigate with ease, and the end user will be pleased with this navigation.

Cons:

Periodically, Glance will hang, which might be troublesome in urgent circumstances. Loading takes some time. If that could be improved, that would be fantastic. The front end might use some enhancement, and it should be made more interactive so that the user can easily comprehend the tool. The software's lack of a real-time window makes it more challenging to utilise.

Matthew G.

Used weekly for more than 2 years

Review source

Reviewed March 2018

Best screen sharing program out there in my opinion and great customer support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Glance is simple and easy to use. We have used Glance for screen sharing for 5 years now. The program itself is super easy to install and manage. The nice feature about it is the ability to take control of the hosts screen with their permission and makes remote desktop troubleshooting much easier. Glance also will provide each user with a free of charge audio conference line!

Cons:

The only downfall to Glance is you cannot have audio like you can with some other screen sharing programs however they make up for this by offering free teleconference lines for all users.

Vendor Response

Thanks for your review!

Replied May 2019

Diane L.

Used weekly for more than 2 years

Review source

Reviewed May 2018

Glance is an awesome product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing I like most about Glance is the ease of use to glance into another employees computer and help them with their needs. This is great software to help employees that live in different cities and work from home.

Cons:

We have never had any issues with Glance. There is nothing that we do not like about this software. It is very easy to use.

Vendor Response

Thanks for your review!

Replied May 2019

Verified

Reviewer

Philanthropy

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed August 2018

Glance is a really good screen sharing tool

Glance allowed us to share screens quickly, easily and very cheaply!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With Glance, you can very easily share screens without any additional software or plugins. If you want to share your screen, you do have to have some plugins but not your viewer - they just enter a code. It's simple

Cons:

Glance doesnt seem to have a record feature, but that's not really critical to everyday use. I would recommend it

Vendor Response

Thanks for your review!

Replied May 2019

Stacy S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed December 2019

Good screen share. Quick.

We use this for web meetings/demonstrations and it does it well enough.

Ratings Breakdown

Ease of use

Functionality

Pros:

It's a good, quick screen share that doesn't require much from the other user (i.e. who you're sharing a screen with) to use. Integrates with Salesforce.

Cons:

Audio requires a different tool as far as I know (at least in how we use it - requires a phone call).

Vendor Response

Thanks for your comments, Stacy!

Replied February 2020

Teia R.

Verified reviewer

Philanthropy

51-200 employees

Used monthly for free trial

Review source

Reviewed February 2020

Glance Screen Share Review

Guests don't need to have Glance in order to use it, which makes it easy to use with anybody.

Ratings Breakdown

Ease of use

Functionality

Pros:

Being able to work using the same screen is great for group projects. Applications like Excel are more powerful than Google Sheets but don't have that real-time editing feature, and Glance solves that problem.

Cons:

Using the same screen sometimes means being unable to look at something different from your partners.

Vendor Response

Thanks for your comments, Teia. Glance strives to make it easy for you to digitally collaborate with colleagues, customers, partners, and prospects.

Replied February 2020

Jason H.

Used unspecified for unspecified

Review source

Reviewed December 2016

Good Experience....

We have used Glance for several years and have had a great experience. This is a great alternative to WebEx since it doesn't require a client-side download.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Thanks for your review!

Replied May 2019

Showing 1 - 10 of 10 Reviews

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