HappyFox Chat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HappyFox Chat

4.6

(18)

Pricing

Starting at $29.00 per month

About HappyFox Chat

HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.

HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to clients. Users can utilize the chatbots to quickly retrieve predefined responses for repetitive queries, improving customer experience with the brand.

HappyFox offers security features including SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. Pricing is available on monthly subscriptions and support is extended via email and phone.

HappyFox Chat Screenshots

HappyFox Chat Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Starter

$29.00

flat rate, per month

Plan includes:

265-Bit Encryption
Canned Responses
Chat History
Chat Ratings
Email Transcripts
File Sharing Over Chat
Geofencing
Message Read Receipts
Mobile Apps
Mobile Friendly Chat Widget

Growth

$49.00

flat rate, per month

Plan includes:

265-Bit Encryption
Canned Responses
Chat Barge-in
Chat History
Chat Ratings
Custom Pre-Chat Fields
Custom Visitor Tracking Filters
Email Transcripts
File Sharing Over Chat
Geofencing

Scale

$149.00

flat rate, per month

Plan includes:

265-Bit Encryption
Canned Responses
Chat Barge-in
Chat History
Chat Ratings
Chat Routing & Queueing
Custom Pre-Chat Fields
Custom Visitor Tracking Filters
Email Transcripts
File Sharing Over Chat

Scale Plus

$299.00

flat rate, per month

Plan includes:

265-Bit Encryption
Canned Responses
Chat Barge-in
Chat History
Chat Ratings
Chat Routing & Queueing
Custom Pre-Chat Fields
Custom Visitor Tracking Filters
Email Transcripts
File Sharing Over Chat

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HappyFox Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of HappyFox Chat
AI Copilot
Alerts/Notifications
API
Chatbot
Customer Support
Customizable Branding
Email Templates
Feedback Management
Geotargeting
Live Chat
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Website Integration
Widgets

HappyFox Chat Integrations

BigCommerce

Adobe Commerce

Salesforce Sales Cloud

Segment

Mailchimp

SugarCRM

See all 40 integrations

HappyFox Chat User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

22%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.3

Functionality

4.5

Have you used HappyFox Chat and would like to share your experience with others?

Michel G.

Verified reviewer

Internet

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2018

Great tool, with a small lack of features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.

Cons:

HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.

Nicola C.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Brilliant to have unlimited agents

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.

Cons:

The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

Reasons for choosing HappyFox Chat

Because of the unlimited agents option

Reasons for switching to HappyFox Chat

Zendesk were very expensive with poor customer service.

Karri K.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

Fatal issue on Android and they couldn't fix it in 30 days.-

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Well, it's fairly easy to use and fairly affordable compared to competition.

Cons:

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem? Not good.

John N.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Helped Konnekt sell more seniors video phones in the first 2 weeks

HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide). It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). It also helps with customers whose first language is not English. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great support. Automatic translation. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. Android app available. When I'm busy, I can either show no chat available, or have an offline email-only "mode".

Cons:

I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.

Reasons for choosing HappyFox Chat

1. Live translation. 2. Great support. 3. Integrations (WordPress, CRM, and a long long list) that we might use in the future. 4. Smartphone apps. 5. Offline options (hide chat, or go to email).

Verified

Reviewer

Education Management

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed February 2021

So easy!

Overall this has been a great product so far and we look forward to using it for a long time!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

This is one of the easiest chat features to implement. We just started using it this week, but it's very user friendly and is helping us with our technology work tickets. We started organically by not advertising, but people are starting to see the chat button and use it for their quick questions.

Cons:

We don't have any complaints so far. I suppose it would be nice if it integrated into our ticket system so it was easy to create a ticket right from the chat.

Lachezar Y.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2016

Excellent

So far this is the best online chat for WooCommerce. It is quick, it is simple and it is complete. Invoices, order status and any other info are available for every customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer history of chats and actions is provided real-time. Plenty of extensions. Affordable. Awesome customer support :) Nice commands

Cons:

App is paid Missing - Cobrowsing; Push-pages, remote screenshots

Clay K.

Verified reviewer

Education Management

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed June 2022

HappyFox Chat Review

HappyFox Chat is great and if you're already using HappyFox Help Desk it makes complete sense to use the chat as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HappyFox chat is easy to use and has decreased our overall response time drastically. Our users are very satisfied with how quickly we can come to a resolution.

Cons:

The only thing that would be nice is if there was built-in spellcheck. It's really not an issue, more so just a feature request.

Arnaud D.

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

Very comprehensive

Perfect integration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce

Cons:

I would say that even if it is very easy to use, the numerous sections and menus can be just a bit messy sometimes

Russ H.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed August 2016

Awesome App AND Support

The app does everything I need and more. AND they're adding new features almost weekly. The one app I need for all live customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

WooCommerce and Facebook tie-in. Intuitive and easy to use.

Yashasvi A.

Verified reviewer

Photography

Self-Employed

Used other for less than 6 months

Review source

Reviewed September 2018

Excellent Experience

for the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly design. Also, it is affordable for a starting business. New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

Cons:

Many people doesn't know about the software therefore needs more marketing. Need to add more features and updating. New chat designs needed to be added.

Showing 1 - 10 of 18 Reviews

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