Pega Customer Service 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Pega Customer Service

4.0

(2)

Pricing

Pricing available upon request

About Pega Customer Service

Pega Customer Service tracks and analyzes the performance of customer service teams, making it easy to identify opportunities for improvement. The platform allows users to automate various processes like service ticket creation and status resolution.

Pega Customer Service provides users with a comprehensive view of customer service operations, including the ability to monitor performance metrics and identify issues across multiple channels. It features an analytics engine that enables organizations to gain insights into customer experience analytics via a unified portal.

Pega Customer Service Screenshots

Pega Customer Service Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Pega Customer Service Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Pega Customer Service
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Collaboration Tools
Communication Management
Contact Management
CRM
Customer Engagement
Customer History
Customer Management
Customer Segmentation
Customizable Reports
Dashboard
Data Visualization
Email Management
Live Chat
Monitoring
Performance Metrics
Predictive Analytics
Reporting/Analytics
Social Media Integration
Surveys & Feedback
Trend Analysis
Usage Tracking/Analytics
Visual Analytics
Workflow Management

Pega Customer Service User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.5

Value for money

3.0

Customer support

2.0

Functionality

4.0

Have you used Pega Customer Service and would like to share your experience with others?

Akhilesh M.

Verified reviewer

Telecommunications

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2020

Pega Customer Service fulfill basic needs seamlessly.

Satisfactory results with focus to be made on improving new feature and support system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the required tools required for customer service and satisfaction such as ticketing system and the follow up pipeline is well built and the software has seamless integration with different systems which inturn has benefited us by maximum resolution.

Cons:

The new feature roll out is very slow and they need to improve customer service quite a lot as we have to wait in queue for a long time on call.

Angel B.

Verified reviewer

Insurance

10000+ employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Slow but effective

Pega is super easy to use. It helps a lot of employee's do their jobs more easily.

Ratings Breakdown

Ease of use

Functionality

Pros:

Pega is super easy to use and navigate. It pre-generates our call script so we don't have to remember what we have to say to a member The questions we have to ask are provided in pega We have sections to input our own message based on conversations we had with the members and add any important infomercial the client may need to know about the call.

Cons:

Pega gives quite a bit of issues. It will run slow in between calls and sometimes send errors and we have to report it back to management so they can fix the issues!

Showing 1 - 2 of 2 Reviews