BirdSeed 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BirdSeed

4.7

(18)

Pricing

Pricing available upon request

About BirdSeed

Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.

Responcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.

All video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer engagement and chat metrics.

Support is provided over the phone and online. Pricing is per user per month, and an annual billing option is available.

BirdSeed Screenshots

BirdSeed Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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BirdSeed Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of BirdSeed
API
Contact Management
CRM
Dashboard
Offline Form
Proactive Chat
Search/Filter

BirdSeed Integrations

Zapier

BirdSeed User Reviews

Overall Rating

4.7

Ratings Breakdown

72%

22%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.8

Functionality

4.8

Have you used BirdSeed and would like to share your experience with others?

Cherlyn C.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used daily for less than 6 months

Review source

Reviewed August 2019

So many little engagement widgets in one thing!

Great! I know that site visitors coming to my site want to get their information immediately, as well as possibly get in touch, so this meets all of their needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I couldn't have imagined this myself. What a great, innovative piece of software! I was looking for something to replace my tawk.to chat tool, and found this. It so smoothly gives my site visitors exactly what they need immediately, it's almost divine! I am greatly excited about the uses of this tool once my site gets more traffic.

Cons:

Really, there's nothing to dislike about it. I am impressed and pleased with the tool.

Reasons for switching to BirdSeed

I didn't like that tawk.to had their branding on the chatbox and was looking for a replacement.

Vendor Response

Thank you so much for the review, Cherlyn! We really appreciate that you have used our product extensively and really understand the value of having different things for different visitors.. and provide them immediately! We will continue to improve our product and hopefully have some things coming soon that help you convert even more visitors to engaged contacts!

Replied August 2019

Dustin D.

Verified reviewer

Marketing and Advertising

Self-Employed

Used weekly for less than 6 months

Reviewed August 2019

What a great sales/support tool for your site

Easy to setup and install on your website. So far it has been a cool addition to my website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the knowledge base and video features. The tool does a great job of giving you a support dashboard/chat bubble for your site.

Cons:

Wish it had more native integrations with other applications. It does have Zapier ($$$) which helps, but it is still limiting.

Reasons for switching to BirdSeed

I haven’t switched completely, gist is great, using birdseed as an additional tool to help warm leads up before contacting them.

Vendor Response

Thank you SO much Dustin!! Reviews like this mean the world to us! We will continue to hopefully add additional lead conversion value in the future.

Replied August 2019

Verified

Reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2019

Nice all in one platform!

Ratings Breakdown

Ease of use

Functionality

Pros:

I loved that I would allow me to add a chat function to my site that I could customize to send clients to different places. Being able to schedule meetings directly in the chat was really nice. There are lots of helpful tools to help you connect with and direct customers.

Cons:

It seemed a bit glitchy when I first started to use it. The chats wouldn't load or I wouldn't get notifications for the chats, which defeats the purpose. I would love if this integrated with something like Slack and even messenger to have a unified chat inbox.

Vendor Response

Thank you so much for your review! We are in the process of making substantial updates to our live chat tool and would love it if you check it out in about 10 days. Regarding notifications for the chats and getting notified in Slack, I would be happy to help you get those setup in minutes! You also are able to add in FB Messenger and I can show you how to do that as well. If you could open a ticket by emailing Support@birdseed.io, we will get those sorted out for you very quickly!

Replied July 2019

Matthew E.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed August 2022

Keep potential and current clients engaged and up to date - even if you're unavailable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Normal chatbots are very basic, offering simple back and forth text discussions. BirdSeed expands on this, offering a large selection of ways to connect with customers, cut down on admin tasks and provide specific call to actions. I have used Birdseed to allow potential clents to schedule meetings without going back and forth over email or chat, and provided an FAQ system where users can find answers to common questions themselves. I have also displayed a latest video on the app which got a number of positive comments. I don't use BirdSeed to its full potential, but only using a few of the features it offers saves a large amount of time (and I believe gives more satisfied customers). While I'm using the paid offering, the free solution is suitable for many businesses and is far more feature rich then alternatives. I found BirdSeed easy to set up and maintain.

Cons:

In the past there were a few instances where the widget seemed slow to load, but this hasn't been an issue for some time (8 months plus).

Reasons for choosing BirdSeed

The range of what BirdSeed offered.

Cristian M.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

If you hate bots and want a simple tool for Leads, this is it.

Overall is a great tool. I like it and it works. Would be better to have a ground integration with different CRMs out there. Also will be great to have more native tools like Whatsapp and Messenger. By all means, it works fine and specially if you hate bots like me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the granularity of having 12+ tools under the same roof. The UX inside and for the customer, are great an needs to mention. Is simple, and deployment is awesomely fast.

Cons:

I like the app to work on autopilot. The Chat can work better in iOS app when someone ring the bell. I say it needs more work in integrations, not zapier i mean. Specially to CRMs like Keap that can send automatic e-mails in case of an emergency.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Love this App

Overall I have had a great experience with increase customer time on my sites, better engagement and much more professional looking layout in a easy to find tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This app can do so many things and is all inside the popup. Not only can you use video to connect with clients on any level you decide ( For FAQ questions, For Demo etc. ) but also Live chat and email. It offers more that I have not used as of yet.

Cons:

Really no major cons. Sure a few minor technical issues due to so many different themes being used but all are taken care of fast. The developer is hands on and very responsive.

Vendor Response

Hello There~ Thank you SO much for the review. We have really worked hard to create a product that is easy to use and valuable for engaging more of your website visitors. Really appreciate you taking the time to write the review and the kind words! We will continue to build a more trusted and feature-rich product!

Replied February 2020

Craige Hardel -.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

Perfect agent for small businesses

It's a good tool and filled a lot of holes in our marketing. Especially the livechat and call request I do recommend if you want something you can use right away and know what you want

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Birdseed saved me a lot of time and energy when interfacing with my clients and potential ones too. It's features are actually unique compared to what's on the market The tools are well thought out and covers a lot of use cases you would combine in several other applications

Cons:

Integrations are still missing and can be optimized a bit. They have zapier but it's a bit slow. Not enough native integrations. It would nice if they have a few like slack and autoresponders

Reasons for choosing BirdSeed

It has more features right from the box. Even the free plan is way better and not too restrictive and it's affordable

Vendor Response

Hello Craige!! Thank you so much for your review. We appreciate that you find our offering unique as that is exactly why we built something we felt was different and needed.. we also wanted something that would work for all businesses looking to better engage website visitors and allow them to "take their next right step" in the process of becoming an excited customer! We are still working on ways to improve the integration process as we know that easily connecting to other products is very important for businesses to complete the loop of responding to their leads. Thank again!

Replied August 2019

Shane S.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Weird Name, Great Software!

Ratings Breakdown

Ease of use

Functionality

Pros:

Everyone's familiar with Intercom, some people know about the other services that are common (Olark, Gist, etc.) but Birdseed should be at the top of your stack for website support programs. It isn't just a chat, it has integrated newsletter signups, call requests, knowledge base, videos, so many features and integrations. If it isn't in this suite you probably don't even need it.

Cons:

It doesn't have a steep learning curve but it does take a minute to try to figure everything out. Typical though when a service has so many features.

Vendor Response

Thank you so much for your review, Shane! We really appreciate that you would consider us along with all of the other quality products out there. You are so right that we are trying to cater to many different types of visitors with our product! Hope to continue to add value to your website visitor engagement and we have some great new features coming!

Replied September 2019

Leonardo W.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

Interact Easily with your Prospects and Boost your LeadGen

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are testing this app with one of our sites, and it's working like a charm. We started the test about 3 months ago, and I saw an increase of 38% in lead gen, since we can engage with our customers at breakneck speed. This app allows us to use videos, pro-active actions, even have a FAQ within the widget. It's a total of 12 tools and you can enable/disable depending on your use case. It's a very good tool for lead gen, and quite unique. They have a very good free plan, so go ahead and test it!

Cons:

It's an awesome app, can't say I found something that bother us.

Vendor Response

I can't thank you enough for this review!! It means a great deal when someone has spent time with our app to see the value experienced when combining our tools to work together to increase lead generation! We have even more in the works and doing everything we can to get better every day! Thank you again!

Replied August 2019

Nicole L.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Good Start To Cover What We Need

The overall experience is good and no negative comment at the point of writing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Constantly improving app 2) Simple and easy to use 3) It is a Swiss Army tool for our business 4) It is on par with Intercom

Cons:

1) To have more integration for the calendar feature not just Google Calendar 2) More integrations with email marketing systems such as Mailer Lite, MailChimp, etc

Vendor Response

Thank you Nicole!! We really appreciate the review of BirdSeed. We know we aren't perfect.. but improving and trying to add value every day :) Thanks for the review and for taking time out of your day to write your review.! We will make it easier to integrate with email marketing systems in the near future!

Replied September 2019

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