Vergic 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vergic

4.5

(4)

Pricing

Starting at €35.00 per month

About Vergic

Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers through advanced chat, chatbots and video/voice. This software includes advanced collaboration tools such as co-browsing and screen/file sharing and an analytic engine, which tailors dialogue and choice of channel to personalize the customer experience.

Vergics API can be easily integrated with external CRMs such as Salesforce.

Vergic Screenshots

Vergic Pricing and Plans

Starting price: €35.00 per month

Free Trial

Free Version

Basic

€35.00

per user, per month

No plan information available

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Vergic Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Vergic
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Notifications
API
Calendar Management
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Configurable Workflow
Contact Management
Content Management
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
Geotargeting
Intent Recognition
Interaction Tracking
Lead Capture
Lead Generation
Live Chat
Monitoring
Multi-Channel Management
Multi-Language
Natural Language Processing
Natural Language Search
Offline Form
Performance Metrics
Pre-Configured Bot
Proactive Chat
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Surveys & Feedback
Video Chat
Visual Analytics
Widgets
Workflow Management

Vergic Integrations

Salesforce B2B Commerce

Puzzel

CXone Mpower

Salesforce Platform

Messenger

Vergic User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.5

Have you used Vergic and would like to share your experience with others?

Marcus S.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Easy to use ,customizable customer service platform.

I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month.

Cons:

I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified.

Alexander R.

Verified reviewer

Government Administration

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Versatile, powwfull communication and automation plattform

Great developers, agile and fast release og requested features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support.

Cons:

OOB integration with Microsoft products/ecosystem

Reasons for switching to Vergic

IBM not GDPR compliant, lack of swedish language support.

Sofia M.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Review

We are happy with it! Whenever there is a problem it is always fixed very quickly.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program.

Cons:

Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two.

John G.

Verified reviewer

Accounting

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Excellent Experience and VFM

Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner.

Cons:

Nothing missing - there are a number of activities that will enhance the product.

Reasons for choosing Vergic

VFM and product features. Vergic had all the features of the other products, but were far more cost effective.

Showing 1 - 4 of 4 Reviews