WebsiteAlive 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

WebsiteAlive

4.8

(6)

Pricing

Starting at $50.00 per month

About WebsiteAlive

WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainment and real estate.

WebsiteAlive offers customizable chat windows with multiple launch options like chat button, pop-ups, shareable chat links and embedded icons. Users can also create specific triggers for URLs, time duration and page visits that get shared with different departments based on the visitor’s action.

WebsiteAlive’s email management feature saves customer queries to each agent’s inbox in case they are offline, which allows them to respond to customer’s emails once they are live and available to chat. It also offers reporting and analytics tools that help administrators to analyze chat conversations and monitor agents’ performance on the basis of number of queries taken and hours logged in.

The solution is compatible with both Android and iOS devices. Services are offered on a monthly subscription basis which includes support via knowledge base.

WebsiteAlive Screenshots

WebsiteAlive Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per month

No plan information available

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WebsiteAlive Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of WebsiteAlive
Chatbot
CRM
Customizable Branding
Email Management
Live Chat
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Reminders
Screen Sharing

WebsiteAlive User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

5.0

Value for money

3.5

Customer support

4.3

Functionality

4.8

Have you used WebsiteAlive and would like to share your experience with others?

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Great way to engage with chat on website

I've had positive experiences with the website and little to no problems with it working functionally.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that this is a quick and easy tool to use with visitors to the website. With lead generation it allows you to speak to a prospect without talking on the phone. you then cal engage with them and set an appointment or follow up as needed.

Cons:

There was nothing in particular that I didn't like about the product.

Julie E.

Verified reviewer

Hospitality

501-1000 employees

Used other for less than 2 years

Review source

Reviewed September 2018

Nice chat option for company website

Overall, we did have a good experience with the WebsiteAlive chat feature, but found it didn't quite fit our needs in the end. But I would recommend it for other companies looking for a chat feature.

Ratings Breakdown

Ease of use

Functionality

Pros:

This was an option we used for a year or two, in an attempt to keep up with modern expectations. The chatbox was nicely designed to fit with our website and branding, and people did use it to ask general questions, mainly.

Cons:

If it is a popular feature, you almost need someone dedicated to answering the chats. Our sales reps would take turns answering the chat feature that was on our group website, and it was sometimes overwhelming to answer calls, take walk-ins AND be available to instantly answer chat questions. We eventually took it off the website because the function wasn't what we thought it would be (we really wanted it for group inquiries, but site visitors would use it for all of the miscellaneous questions or chats became very infrequent).

Verified

Reviewer

Financial Services

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed December 2018

Expensive but excellent and does the job perfectly

I need to use it for one company due to integrations, but for others I use a different option due to cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use and has all the features needed for live chat. Screen sharing is still an option, which is rare with live chat integrations these days. It's nice to see a good implementation.

Cons:

It is very expensive, and only really viable for larger corporations due to the expense. If you can afford it it is excellent, but there are other options for much less or free that will likely get the job done for your needs.

Verified

Reviewer

Retail

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed March 2018

Great Support Staff

Real Time Talk between customers and staff with track able data

Ratings Breakdown

Ease of use

Functionality

Pros:

We use this to allow our customers to chat directly with out sales staff on multiple sites. Recently we've even implemented different department options ( which initially caused a bit of an issue with report tracing but the support team quickly sorted it out).

Cons:

I feel like there may be too many options on too many screens sometimes. I'd prefer to have one page just for all of the design, button, additional, message, etc options instead of having to click tabs, hyperlinks, or scroll around.

Jason W.

Verified reviewer

Food Production

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2021

Great chat software for any business

Very easy to use and they offer a 30 day trial which I found is a great way to get prospective customers to use your product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great software to use for any website. Live chat features are exactly what you would need. I really love the screen sharing option that it has which you don’t really see nowadays.

Cons:

A bit expensive and has too many options on one screen.

Alan P.

Used unspecified for unspecified

Review source

Reviewed October 2015

WebsiteAlive

WebsiteAlive is very easy to use. I signed up for the free 30 day trial, and it was simple to add onto my site. Their customer support was also very quick. I will look into purchasing this product after the free trial is finished.

Ratings Breakdown

Ease of use

Customer support

Showing 1 - 6 of 6 Reviews