Wowdesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Wowdesk

4.7

(11)

Pricing

Starting at $6.00 per month

About Wowdesk

WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries.

Key features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements.

WowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype.

Wowdesk Screenshots

Wowdesk Pricing and Plans

Starting price: $6.00 per month

Free Trial

Free Version

Basic

$6.00

per feature, per month

No plan information available

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Wowdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Wowdesk
Alerts/Notifications
API
Assignment Management
Case Management
Chat/Messaging
Configurable Workflow
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customizable Branding
Dashboard
Email Management
Email Templates
Feedback Management
Forms Management
Interaction Tracking
Issue Auditing
Issue Scheduling
Issue Tracking
IT Asset Management
Knowledge Base Management
Performance Metrics
Prioritization
Quality Assurance
Real-Time Chat
Recurring Issues
Role-Based Permissions
Routing
Social Media Integration
Social Media Monitoring
Support Ticket Management
Survey/Poll Management
Task Management
Ticket Management

Wowdesk Integrations

Microsoft Word

Meta for Business

Twitter/X

Microsoft Excel

Google Drive

Microsoft Outlook

See all 7 integrations

Wowdesk User Reviews

Overall Rating

4.7

Ratings Breakdown

82%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

5.0

Functionality

4.7

Have you used Wowdesk and would like to share your experience with others?

Mohamed M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Customer Service All-In-One Solution

I needed an Asset management tool to use it in our Company. Then I found that it can manage my time effectively with the ticketing system that will manage, assign, and track each ticket based on product or asset. This mechanism will serve all your customer complaints or queries that come through and without having to go through any 3rd party integration which makes the process much easier and faster. There built-in tracking mechanism goes hand in hand with any existing asset management tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful reporting tool enables you to measure key metrics like customer satisfaction ratings, resolution speed, and agent performance. Generate your reports through multiple organizational levels and teams. Access multi level dashboards to track case status, SLA, and overall operations performance and KPIs.

Cons:

I am still trying the software right now, there is nothing I didn't like so far.

Ric V.

Verified reviewer

Government Administration

10000+ employees

Used daily for more than 2 years

Reviewed July 2020

Email, Chat, SLAs and Automate Rules

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It should be able to accept/listen/monitor email addresses and automatically create a case/ticket. - one of our main channel of cases/tickets is through email. - It should be able to auto create a ticket number and reply the customer email. Why we used wowdesk? - wowdesk can have several channels (email, chat, facebook, twitter) - Though our minimum requirement is just email, well its not bad on exploring and having other channels. - We configured to have it listen to several support email accounts and it did able to create tickets and assign to users. - Added thing is that you will be able to define workflows and auto routing according to your rules. Chat function - A big plus if there is a chat function since our other helpdesk does not have any. Why we used wowdesk? - Chat is available on our customer portal - Chat can also be available to our website by just copying and adding the javascript provided. - Chat is easy to install and use. - Chat can also be routed to your users according to your rules. - Chat can also add attachment. - Chat can be added as a case (though chat history is not included) - Unfortunately, a chat cannot be reassigned to a different agent.

Cons:

Reports - It should have reporting capability. Why we used wowdesk? - Reports rely on your inputs. Properly populating parameters of your cases will give better reports. - Currently we are still working on the available reports that we can use from a month of usage.

Mohammed A.

Verified reviewer

Public Policy

11-50 employees

Used daily for less than 2 years

Reviewed July 2020

Ticketing system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is very helpful and quick response.

Cons:

The software is organized our customer service

Alexei N.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Reviewed March 2019

Managing Partner

We're dealing with a large amount of clients and I'm glad we managed to get to know Wowdesk. Solution is absolutely brilliant for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very easy to use and explain to our team how to navigate. There are many functionalities and customization can be done which is very helpful when you manage a sizable amount of clients. Support team is very friendly and spent with us many hours to explain all prons.

Cons:

It took a bit of time to get used to user interface however its just a matter of proper training for our teams.

Verified

Reviewer

Entertainment

2-10 employees

Used daily for less than 6 months

Reviewed March 2019

Perfect for an SME

Overall very easy to get started and to customize. Software is extremely customizable, all fields can be named the way we want them. We can define our own rules for incoming cases. We can continue to use outlook (one of our agents prefer to use the email she knows how to use, not an issue as WowDesk handles that in the background). Most important the support team is very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the fact that all customer interactions are now in one place. No more responding to outlook/Facebook/Instagram individually. Now all of those feed into Wowdesk. We have 6 Customer service agents and we have two shifts everyday. We used to rely on emails for customer interaction, and the way a case is passed on from one agent to the other is to Mark the email unread for the next shift to see.

Cons:

It took a bit of effort to setup the system, mailing because we need to define our workflow rules. WowDesk help team was great as they helped us with that.

Ahmed H.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Reviewed June 2020

One of the best ticketing system that I've dealed with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Interface Flexibility & Excellent Technical Support.

Cons:

System response is fast but may be there is better than that.

Prateek A.

Verified reviewer

Government Administration

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed September 2019

A must have a software for the business !

Great. Will definitely recommended to the friends and colleagues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent features User friendly Modules Cost Adaptability Configuration

Cons:

Sometimes the features needs update to run properly.

Mohamed A.

Verified reviewer

Civil Engineering

11-50 employees

Used daily for less than 6 months

Reviewed March 2019

Excellent customer service software

Managing customer service requests and issues is great. It reduced our response time and allowed customers to track their requests via all channels

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to configure for our workflow The automation of repetitive tasks The multi channel support The time tracking feature

Cons:

The mobile app does not have all the features in the web version

Verified

Reviewer

Telecommunications

10000+ employees

Used daily for less than 6 months

Reviewed March 2019

Amazing solution woth affordable cost

Amazing experience, rich content , detailed reports and dashboards

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s easy to user and setup, comprehensive features to cover all cases and amazinf reporting capabilities

Cons:

I liked every feature that I have tried

Verified

Reviewer

Information Technology and Services

10000+ employees

Used other for free trial

Reviewed March 2019

Feedback on wowdesk

The recorded demo was excellent in giving me a good view of the breadth of features. Using the system itself poses a learning curve in order to get to speed and be able to get advantage of all features.

Ratings Breakdown

Ease of use

Functionality

Pros:

The breadth of features that anticipate the needs of most custom help desk apps. NLP search for solutions. Sharing relevant found docs with the customer. Multi-channel comm with customer.

Cons:

Learning curve for case manager. Many clicks and features to learn.

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