Birdeye Messaging 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Birdeye Messaging

4.5

(2)

Pricing

Pricing available upon request

About Birdeye Messaging

Birdeye Messaging is an omnichannel customer communication solution that helps businesses utilize the built-in all-in-one messaging inbox to access email, text messages, webchat, and voicemail from within a unified platform. It allows employees to respond to reviews, surveys, referrals, and more across multiple platforms, such as Instagram, Google, and Facebook.

Birdeye Messaging enables employees to conduct consultations, meetings, and appointments with customers via the video chat functionality, optimizing the customer engagement processes. Pricing is available on request and support is extended via live chat, email, phone, and other online measures.

Birdeye Messaging Screenshots

Birdeye Messaging Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Birdeye Messaging Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Birdeye Messaging
Customer History
Live Chat
SMS Messaging
Third-Party Integrations

Birdeye Messaging Integrations

Instagram

Facebook Business Suite

Birdeye Messaging User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Have you used Birdeye Messaging and would like to share your experience with others?

Shrina K.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

Great for messaging

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can manage all messages from one place. It’s easy to use for both parties

Cons:

Sometimes you are unable to reply to messages from Instagram if it comes through as ‘anonymous user’ but you don’t know this until you try to send the message. So you can often loose the whole response

Jacob N.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2023

Notmal Messaging product