DataOceans Customer Portal 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

DataOceans Customer Portal

4.8

(16)

Pricing

Pricing available upon request

About DataOceans Customer Portal

The DataOceans Customer Portal is a configurable, intuitive digital experience designed to strengthen engagement and simplify how customers access information, complete tasks, and manage their accounts. Built for organizations that operate in regulated, data-intensive environments, the portal unifies account management, document presentment, payment capabilities, and secure messaging in a single, reliable interface.

Customers can view statements and letters, update their information, review payment history, manage payment methods, enroll in auto-pay, and receive important communications directly through the portal. This self-service model removes the need to wait in call-center queues for routine assistance and allows customers to resolve their needs quickly and on their own schedule. As a result, organizations improve satisfaction, reduce operational strain, and free internal teams to focus on more complex or high-value support interactions.

The portal is powered by DataOceans’ strong foundation in data normalization and integration. By consolidating information from multiple systems, the platform ensures that customers see clear, consistent, and accurate data every time they lo...

DataOceans Customer Portal Screenshots

DataOceans Customer Portal Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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DataOceans Customer Portal Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of DataOceans Customer Portal
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Autoresponders
Client Portal
Collaboration Tools
Compliance Management
Content Management
Customer History
Customizable Branding
Data Security
Document Management
Email Management
Feedback Management
Multi-Language
On-Demand Communications
Personalization
Reporting & Statistics
Search/Filter
Self Service Portal
Single Sign On
SMS Messaging
SSL Security
Template Management
Third-Party Integrations
Workflow Management

DataOceans Customer Portal User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.9

Functionality

4.4

Verified

Reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Highly flexible and adaptable

Overall I have had a very positive experience with DataOceans. Our Business users had very specific needs, and the DataOceans team has been able to address those needs with relative ease. Their support staff is top notch and have learned to navigate our business processes to the point where they can easily adapt to new requests and ask the right questions to ensure we get our desired end result.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

From a support and administration point of view, I have found that DataOceans provides a depth of visibility and insight into daily operations that I have rarely encountered in other systems. We are able to trace every piece of information back to its source which greatly improves our ability to perform production support activities and internal audits.

Cons:

While the access to information is a huge plus, the ability to easily navigate and interpret the data needs some work. Some of the information is technical to the point where only IT can properly interpret it. I feel as though a more business user friendly UI for certain areas of the system would be a benefit while still keeping the more in-depth technical views available to IT / Support personnel

Karen C.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Great Partner

Overall, our company has always had a great working relationship with Data Oceans, and I would highly recommend them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Data Oceans is a great Partner that we have been working with for many years. They are knowledgeable, helpful, and provide exactly what we need for our letter/fax creation and mail delivery process for our patients and providers. Anytime we've ever had an issue, the Data Oceans team is quick to jump on the phone and ensure it's worked through to resolution. Even to the point where their ELT will roll up their sleeves and get involved. No egos in the room.

Cons:

No real cons I can think of, aside from Data Oceans provides good career pathing within their organization, which means new day to day contacts every so often. Not much of a con, but you know how you get used to people and they know your business. Can't fault them for that.

Brandi M.

Verified reviewer

Insurance

501-1000 employees

Used other for less than 12 months

Review source

Reviewed April 2021

2021 April review

good working experience. Patient with requirement gathering. Offered suggestions

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

ease of integration with existing platform, opportunity to have a customer facing and internal facing software with different requirements.

Cons:

reporting capability not robust, customization required

Reasons for choosing DataOceans Customer Portal

Unknown

David R.

Verified reviewer

Medical Devices

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Director of Patient Pay

Working with DataOceans is like working within your own company and not a business partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to have open communication, no matter what it is regards to, issues, ideas, changes and successes.

Cons:

Sometimes small changes or issues appear without knowing why it happened until an investigation.

Remy P.

Verified reviewer

Automotive

201-500 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Operations Consultant

Overall, I have had a great experience with the DataOceans team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am very happy with the team at DataOceans. DataOceans understands our customer needs. The DataOceans team is prompt and responsive and is a great partner. They have a full suite of solutions and are proactive on understanding our customer needs.

Cons:

Currently nothing at this time. I look forward to continuing to work with DataOceans.

Jessica S.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2022

Long Time Friend

Their team and dedication to your group/organization is so profound. I have built some really great relationships with the different teams and project managers that are assigned to us. We have weekly meetings to see what we could do to improve, if we have an issue is fixed almost immediately and most of the time they know before we do and are already working on it. The communication we have is wonderful, and that is why my title is a Long Time Friend. The whole DataOceans team make it, so we have constant communication and the willingness to help. The things the software can do for us are never ending and we are so lucky to have them help us through this amazing journey we have going on. They brought us to current day, and we are working towards a goal of the future. I would not want to go on this long journey with any other software or team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LOVE how easy it is for our customers and our advocates to use to make payments, see payment history, billing information, bills, emails and transactions that are performed.

Cons:

I would not consider it a CON by any means because it is not customer forward facing, the admin portal we use is great and provides us detail information. Navigating it at first is a little challenging however, after 2 or 3 times of navigating it and getting the training on it, it is a piece of cake.

Verified

Reviewer

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Enterprise CCM for Banks and Credit Unions of Any Size

DataOceans provided a broad set of capabilities and worked effectively with the systems we had in place to build better processes and drive growth. They focused on our success and desired business outcomes rather than merely delivering technology. I would work with them again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

DataOceans is a complete CCM solution that integrates rapidly with core systems for more personalized omni-channel communications. It seamlessly integrated with our online banking portal, improving the self-service experience and delivery preference management capabilities. Using the DataOceans platform we were able to lower print and mail costs, increase electronic adoption and improve the member experience. Oceanus enabled us to segment and message to individual members for additional cross-sell and increased product usage so that we were able to discontinue use of a marketing automation platform that had not been delivering results.

Cons:

Nothing significant. Any issues raised during our implementation or during the course of the relationships were addressed quickly and thoroughly.

Verified

Reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Solid Company - Great Team to Work With for Customer Communications

Overall the experience has been very good. The team is knowledgeable and helpful. Their team is always providing updated information and providing ideas to streamline the business and make it more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great platform to send customer communications. Customers have a secure portal to access that is simple and easy to use. Able to send a large volume of communications quickly and easily. The Client Services team and dedicated Client Services Manager is an asset. They are quick to respond and helpful in developing solutions. Constant communication and follow-up is essential and DataOceans hits the mark in these areas. DataOceans continues to evolve and provide great services.

Cons:

The interface for the Administrator Portal could have an updated look and feel. Operationally it works just fine, but interface is basic.

Reasons for choosing DataOceans Customer Portal

Not part of that decision

Melanie R.

Verified reviewer

Insurance

10000+ employees

Used daily for less than 2 years

Reviewed November 2022

Admin portal & CSR portal

The overall experience with DataOceans has been awesome. The representatives are knowledgeable in the data we use and how to present it for user viewing. The response to questions and ticket requests is prompt and the attitude of the representatives we interact with is always pleasant and collaborative.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The admin portal is always available to access and easy to view payment activity at a daily total level and also at a policy individual historical level. We utilize this functionality daily to reconcile payment activity against our admin system as needed. The CSR portal has added value to our processes in that the manual payment requests are more user friendly and viewable at a combined level and then processed systematically in our admin system. This has reduced user error on payment collection and application.

Cons:

More credit card functionality for the CSR portal to be able to handle card changes.

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used other for less than 2 years

Review source

Reviewed March 2021

Makes PCI Compliance easier

Support and Service Team are very helpful and flexible.

Ratings Breakdown

Ease of use

Functionality

Pros:

Simplifies PCI and HIPAA Compliance and eCommerce. The team is responsive to changes works with our application security and compliance requests in order to keep us compliant.

Cons:

I am not a user and cant answer this question.

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