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Surveypal

Overview

Surveypal 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Surveypal
Surveypal
4.4
(19)

Pricing

Starting at €299.00 per month

About Surveypal

Surveypal is an AI-powered customer service analytics solution for companies using Zendesk Support. It analyzes Zendesk tickets to uncover customer insights and trends. Using advanced natural language processing and machine learning, Surveypal transforms customer service data into actionable intelligence.

The solution features intuitive modules to help customer service teams discover insights, act on opportunities, optimize operations, and coach agents. The discover module enables multi-dimensional data exploration and proactive insight discovery. The act module delivers real-time actionable insights, trend identification, and tools to drive decisive action. Integrating with Zendesk Support, Surveypal automatically pulls in ticket data for analysis. It provides text analysis, predictive performance scoring, agent performance insights, and more to.

Surveypal Screenshots

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Surveypal Pricing and Plans

Starting price: €299.00 per month
Free Trial
Free Version

Survey Tool

299.00

usage based, per month

Plan includes:

  • Unlimited users
  • Unlimited surveys
  • Easy Drag & Drop interface
  • Multilingual surveys
  • Feedback routing

CXM

749.00

usage based

Plan includes:

  • Contextual AI
  • Sentiment analysis
  • Topic analysis
  • Unlimited users
  • Enriched insights
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Surveypal Features

  • Popular features found in Survey
    Customizable Questions
    Customizable Templates
    Data Analysis Tools
    Data Import/Export
    Drag & Drop
    Email Marketing
    Feedback Management
    Question Branching
    Skip Logic
    Support Audio/Images/Video
    URL Customization
  • More features of Surveypal
    Access Controls/Permissions
    Activity Dashboard
    AI/Machine Learning
    Alerts/Notifications
    Anonymous Feedback
    API
    CES Survey Structure
    Complaint Monitoring
    CSAT Survey Structure
    Customer Experience Management
    Customer Segmentation
    Customizable Branding
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Dashboard
    Data Cleansing
    Data Security
    Data Visualization
    Email Management
    Email Reminders
    Engagement Tracking
    Knowledge Management
    Machine Learning
    Mobile Survey
    Multi-Channel Communication
    Multi-Channel Data Collection
    Multi-Channel Distribution
    Multi-Language
    Multiple Question Types
    Negative Feedback Management
    NPS of Employees
    NPS Survey Structure
    Offline Response Collection
    Performance Metrics
    Predictive Analytics
    Process/Workflow Automation
    Pulse Surveys
    Question Library
    Question Piping
    Randomization
    Real-Time Analytics
    Real-Time Data
    Real-Time Notifications
    Real-Time Reporting
    Reporting/Analytics
    Reporting & Statistics
    Response Quotas
    Response Validation
    Search/Filter
    Segmentation
    Sentiment Analysis
    Site Intercept Survey
    SMS Messaging
    SSL Security
    Survey Builder
    Survey/Poll Management
    Surveys & Feedback
    Template Management
    Text Analysis
    Third-Party Integrations
    Topic Classification
    Trend Analysis
    Visual Analytics

Surveypal Integrations

Zendesk Suite
Zendesk Suite
Salesforce Platform
Salesforce Platform

Surveypal User Reviews

Overall Rating

4.4

Ratings Breakdown

5

53%

4

32%

3

16%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.3

Value for money

4.1

Customer support

4.3

Functionality

4.0

Have you used Surveypal and would like to share your experience with others?

VR

Verified
Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2019

Helpful...

4

I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you.

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
1. A responsive survey app that lets you collect survey from multiple channels with ease. 2. Works with leading CMS. 3. Zapier and other third-party integrations. 4. Great customer support.
Cons:
1. Still needs a lot of improvement in terms of design, features, and integrations. 2. Analytics need more work as it is too basic.

Read More

VA

Vibhor A.

Verified reviewer

Civil Engineering

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed September 2020

Great Survey tools

5

We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important
Cons:
It is tricky to implement first and it has a learning curve which might not be straightforward to learn.

Reasons for choosing Surveypal

This software is easy for stakeholders and customers

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Melissa's profile

Melissa M.

Verified reviewer

Education Management

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2017

Surveypal has potential, not quite there yet

3

We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform.

Ratings Breakdown

3
Ease of use
3
Value for money
3
Customer support
3
Functionality
icon
Pros:
Clean design, responsive support team, easy to build surveys, works with Zapier
Cons:
analytics are hard to use, support doesn't always have answers, over promises

Read More

KA

Khalil A.

Verified reviewer

Real Estate

Self-Employed

Used other for free trial

Review source

Reviewed April 2020

Great app to gather information

5

Definitely recommend it for people who are willing to gather information

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
5
Functionality
icon
Pros:
This is one of the apps that I used once a long time ago, it helps you gather information in very simple way
Cons:
Although I haven't used it for a while, my with it was very great especially when implementing the question in the survey

Reasons for choosing Surveypal

It was a while ago when I used it but the recent was Survey Monkey

Read More

JN

JESSICA N.

Verified reviewer

Individual & Family Services

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed June 2021

Easy to use

5

I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It Puts everything in an easy to use location and makes survey making and distribution beyond easy.
Cons:
I have no complaints overall about any aspect of this software. Its a great product to use and like i said so easy!

Read More

SH

Sabrina H.

Wholesale

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed March 2017

Advocate for Surveypal

5

Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
4
Functionality

Read More

BF

Brenda F.

Used unspecified for unspecified

Review source

Reviewed April 2017

Big time saver

5

I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Back end reporting functionality
Cons:
There are a couple of collection types it does not do that we needed

Read More

KS

Kalle S.

Verified reviewer

Marketing and Advertising

11-50 employees

Used other for less than 6 months

Review source

Reviewed April 2020

Decent software for inside company surveys

3

Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc.

Ratings Breakdown

3
Ease of use
3
Customer support
3
Functionality
icon
Pros:
I launched a personnel survey for a bigger company of over hundred people. I can only say that it worked well enough, I don’t have enough experience in creating similar surveys in order to assess that work performance on a deeper level.
Cons:
I had to make two versions for different languages and there were functional technical difficulties with the translated version, that had nothing to do with my translation.

Read More

MS

Michael S.

Verified reviewer

Used monthly for less than 12 months

Review source

Reviewed August 2018

Needs a little more work

4

With a little more work, it can do much better.

Ratings Breakdown

4
Ease of use
3
Value for money
4
Customer support
4
Functionality
icon
Pros:
Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier
Cons:
It's difficult to use analytics and sometimes the support team doesn't always give you a straight answer, and sometimes the software freezes and you have to start over.

Read More

CD

Chau D.

Used unspecified for unspecified

Review source

Reviewed March 2017

Report & invitee list

5

Surveypal is functional, easy to use - great UX and UI. Customer support works effficiently. The report eg. in excel should give more details of no reponses or not completed responeses. Currently it only show results for the completed responses Few remarks for development: There should be a function to save or built a list of invitees so one same list doesn't have to be imported many times for each survey.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality

Read More

Showing 1 - 10 of 19 Reviews
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