Surveypal 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Starting at €299.00 per month
About Surveypal
Surveypal is an AI-powered customer service analytics solution for companies using Zendesk Support. It analyzes Zendesk tickets to uncover customer insights and trends. Using advanced natural language processing and machine learning, Surveypal transforms customer service data into actionable intelligence.
The solution features intuitive modules to help customer service teams discover insights, act on opportunities, optimize operations, and coach agents. The discover module enables multi-dimensional data exploration and proactive insight discovery. The act module delivers real-time actionable insights, trend identification, and tools to drive decisive action. Integrating with Zendesk Support, Surveypal automatically pulls in ticket data for analysis. It provides text analysis, predictive performance scoring, agent performance insights, and more to.
Surveypal Screenshots

Surveypal Pricing and Plans
Survey Tool
€299.00
Plan includes:
- Unlimited users
- Unlimited surveys
- Easy Drag & Drop interface
- Multilingual surveys
- Feedback routing
CXM
€749.00
Plan includes:
- Contextual AI
- Sentiment analysis
- Topic analysis
- Unlimited users
- Enriched insights

Confused about pricing? We've got you covered.
Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.
Surveypal Features
- Popular features found in SurveyCustomizable QuestionsCustomizable TemplatesData Analysis ToolsData Import/ExportDrag & DropEmail MarketingFeedback ManagementQuestion BranchingSkip LogicSupport Audio/Images/VideoURL Customization
- More features of SurveypalAccess Controls/PermissionsActivity DashboardAI/Machine LearningAlerts/NotificationsAnonymous FeedbackAPICES Survey StructureComplaint MonitoringCSAT Survey StructureCustomer Experience ManagementCustomer SegmentationCustomizable BrandingCustomizable FieldsCustomizable FormsCustomizable ReportsDashboardData CleansingData SecurityData VisualizationEmail ManagementEmail RemindersEngagement TrackingKnowledge ManagementMachine LearningMobile SurveyMulti-Channel CommunicationMulti-Channel Data CollectionMulti-Channel DistributionMulti-LanguageMultiple Question TypesNegative Feedback ManagementNPS of EmployeesNPS Survey StructureOffline Response CollectionPerformance MetricsPredictive AnalyticsProcess/Workflow AutomationPulse SurveysQuestion LibraryQuestion PipingRandomizationReal-Time AnalyticsReal-Time DataReal-Time NotificationsReal-Time ReportingReporting/AnalyticsReporting & StatisticsResponse QuotasResponse ValidationSearch/FilterSegmentationSentiment AnalysisSite Intercept SurveySMS MessagingSSL SecuritySurvey BuilderSurvey/Poll ManagementSurveys & FeedbackTemplate ManagementText AnalysisThird-Party IntegrationsTopic ClassificationTrend AnalysisVisual Analytics
Surveypal Integrations
Surveypal User Reviews
Overall Rating
4.4
Ratings Breakdown
5
53%
4
32%
3
16%
2
0%
1
0%
Secondary Ratings
Ease of Use
4.3
Value for money
4.1
Customer support
4.3
Functionality
4.0
Have you used Surveypal and would like to share your experience with others?
Marketing and Advertising
2-10 employees
Used weekly for less than 6 months
Review sourceReviewed January 2019
Helpful...
4
I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you.
Ratings Breakdown
Read More
Vibhor A.
Verified reviewer
Civil Engineering
1001-5000 employees
Used weekly for less than 12 months
Review sourceReviewed September 2020
Great Survey tools
5
We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software
Ratings Breakdown
Reasons for choosing Surveypal
This software is easy for stakeholders and customers
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Melissa M.
Verified reviewer
Education Management
1001-5000 employees
Used weekly for less than 12 months
Review sourceReviewed March 2017
Surveypal has potential, not quite there yet
3
We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform.
Ratings Breakdown
Read More
Khalil A.
Verified reviewer
Real Estate
Self-Employed
Used other for free trial
Review sourceReviewed April 2020
Great app to gather information
5
Definitely recommend it for people who are willing to gather information
Ratings Breakdown
Reasons for choosing Surveypal
It was a while ago when I used it but the recent was Survey Monkey
Read More
JESSICA N.
Verified reviewer
Individual & Family Services
Self-Employed
Used monthly for less than 6 months
Review sourceReviewed June 2021
Easy to use
5
I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous
Ratings Breakdown
Read More
Sabrina H.
Wholesale
501-1000 employees
Used daily for less than 12 months
Review sourceReviewed March 2017
Advocate for Surveypal
5
Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out
Ratings Breakdown
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Brenda F.
Used unspecified for unspecified
Review sourceReviewed April 2017
Big time saver
5
I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project!
Ratings Breakdown
Read More
Kalle S.
Verified reviewer
Marketing and Advertising
11-50 employees
Used other for less than 6 months
Review sourceReviewed April 2020
Decent software for inside company surveys
3
Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc.
Ratings Breakdown
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Michael S.
Verified reviewer
Used monthly for less than 12 months
Review sourceReviewed August 2018
Needs a little more work
4
With a little more work, it can do much better.
Ratings Breakdown
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Chau D.
Used unspecified for unspecified
Review sourceReviewed March 2017
Report & invitee list
5
Surveypal is functional, easy to use - great UX and UI. Customer support works effficiently. The report eg. in excel should give more details of no reponses or not completed responeses. Currently it only show results for the completed responses Few remarks for development: There should be a function to save or built a list of invitees so one same list doesn't have to be imported many times for each survey.
Ratings Breakdown
Read More
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