LoyaltyStream 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LoyaltyStream

4.9

(13)

Pricing

Starting at £1.00 per month

About LoyaltyStream

LoyaltyStream stands out as the ultimate solution for B2B companies aiming to boost revenue, enhance customer loyalty, and meet customer acquisition objectives. Our modular and scalable SaaS platform empowers you to design personalised, individual campaigns or implement enduring loyalty strategies. Optimise your customer experience with a customisable microsite designed to your specifications, or employ our APIs to launch campaigns via your own channels.

CAMPAIGNS AND CUSTOMER TARGETING
LoyaltyStream empowers you to tailor campaigns specifically designed to influence behaviours. Offering 14 loyalty and 5 bonus campaigns, you can shape the program to focus on what matters most: acquisition, retention, or growth. The KEEP, GROW, and WIN strategies provide straightforward targeting through our intuitive campaign wizards.

LoyaltyStream Screenshots

LoyaltyStream Pricing and Plans

Starting price: £1.00 per month

Free Trial

Free Version

LoyaltyStream Trial

£1.00

per user, per month

Plan includes:

Customisable Microsite for Members
1 Loyalty Campaign
1 Welcome Bonus
Segmentation Options
Digital Loyalty Wallets
Insights Dashboard and Reports

LoyaltyStream Lite

Pricing available upon request

Plan includes:

Points for Spend or Points for Product Campaigns
3 Bonus Campaigns
Customisable Microsite for Members
Segmentation Options
Digital Loyalty Wallets
Communications Suite
Insights Dashboard and Reports
Administration Portal

LoyaltyStream Classic

Pricing available upon request

Plan includes:

Points for Spend or Points for Product Campaigns
3 Bonus Campaigns
Customisable Microsite for Members
Segmentation Options
Digital Loyalty Wallets
Communications Suite
Insights Dashboard and Reports
Administration Portal

LoyaltyStream Premium

Pricing available upon request

Plan includes:

17 Loyalty Campaign Options
5 Bonus Campaigns
Gamification
Customisable Microsite for Members
Segmentation Options
Communications Suite
Digital Loyalty Wallets
Administration Portal
Insights Dashboard and Reports

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LoyaltyStream Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of LoyaltyStream
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Analytics
Campaign Management
Campaign Planning
Churn Management
Client Portal
Content Creation
Content Management
CRM
Customer Activity Tracking
Customer Database
Customer Portal
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Discount Management
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Gamification
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Monitoring
Multi-Campaign
Multi-Channel Marketing
Multi-Language
Performance Metrics
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Referral Tracking
Rewards Management
SMS Marketing
Social Promotion
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Transaction History
Visual Analytics

LoyaltyStream Integrations

Freshdesk

SendGrid

Freshcaller

Twilio

LoyaltyStream User Reviews

Overall Rating

4.9

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.6

Value for money

4.9

Customer support

4.8

Functionality

4.8

Jane B.

Verified reviewer

Marketing and Advertising

Self-Employed

Used monthly for less than 12 months

Reviewed February 2024

LoyaltyStream - turning customers into fans

LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely user-friendly interface, which is designed to make it easy for both businesses and customers to navigate. Its ability to integrate with other systems allows for the tracking of customer purchases and engagement to effectively fulfil B2B reward loyalty and also provides businesses with access to analytics to track the effectiveness of the programme.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and provides benefits such as the ability to: 1. Configure a wide range of campaigns 2. Personalise campaigns and communications 3. Target different member activities 4. Track transactions and customer behaviours 5. Offer rewards and incentives

Cons:

We haven't come across any negatives and Stream is always open to development ideas.

Rachel B.

Verified reviewer

Marketing and Advertising

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed July 2024

The B2B loyalty platform I wish I had 10 years ago

My experience has been fantastic, LoyaltyStreem understand this sector and have developed a programme that delivers for customers and businesses. After 20 years in client side marketing, businesses need solutions that help make them more efficient and make their lives easier. Just get a demo, what have you got to lose.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

LoyaltyStream is designed specifically for B2B audiences. When I first starting sourcing B2B loyalty solutions over 10 years ago there was nothing that met the needs of the B2B market in this way. The license set up makes it easy for a company to launch a loyalty/engagement platform without the upfront investment.

Cons:

I have found it difficult to find fault to be honest, every question I've asked from my experience of specifying, sourcing, and managing a B2B loyalty programme has been addressed with their solution. For some organisations, the level of what is possible could be overwhelming, just start with the key modules and build out as you learn.

Vendor Response

Thank you so much for your lovely review Rachel. It is always great when people who have such experience in the industry recognise the benefit it can bring to businesses. Your point about starting with the key modules and expanding from there is key—it’s all about making the most of the platform at a comfortable pace both for the business and the members.

Replied July 2024

Kristi M.

Verified reviewer

Wholesale

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed January 2025

Easy to use and navigate

Great, easy to use and navigate. Highly recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How organized it is. Easy to use and navigate

Cons:

I like everything about it. I can’t think of anything I would change

Reasons for switching to LoyaltyStream

This is easier and with ship you have to check it doesn’t tell you when loyalist is met

Anna M.

Verified reviewer

Farming

51-200 employees

Used weekly for more than 2 years

Reviewed July 2024

Great team, would recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team are great, easy to work with and created a great website

Cons:

Some of the design functions common in applications like Wix are not available.

Vendor Response

Thank you for your review Anna and your recommendations for the design functions. The team have recently developed and deployed a new content management system that does provide all of the same functionality as other applications. I will ask your Account Manager to reach out to demonstrate the new functionality.

Replied July 2024

Diana C.

Verified reviewer

Environmental Services

11-50 employees

Used monthly for less than 2 years

Reviewed July 2024

Great first time experience with a loyalty organisation

Really positive journey to get our volunteer reward shop up and running. Stream were amazingly patient with us and let us take our time to get to the desired end result.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really customised and bespoke service and the team took time and energy to really understand our business.

Cons:

Trying to keep up with all of the jargon! Remember we are not all so great at technical stuff!

Vendor Response

Thanks for your review Diana and the reminder about the jargon. We are thrilled to have been able to help you get this project off the ground and look forward to supporting Chiltern Rangers with any ongoing loyalty work.

Replied July 2024

Anne B.

Verified reviewer

Automotive

10000+ employees

Used daily for less than 2 years

Reviewed November 2023

Stream Loyalty

We have spent a lot of time taking the off the shelf product and making bespoke changes. This has created a large learning curve for both myself and the stream team. They have never said we can't do it - only let us take away and see how we make it work. It is great to work with a team that embrace ideas and provide a can do attitude.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use the platform to provide flexibility, variety and self management of many reward programs that are used for both internal and external customers. This allows us to reach multiple customer segments with targeted campaigns whilst self management of budgets and rewards.

Cons:

The terminology can be confusing and sometimes the reporting descriptions have not met what is being shown on the reports.

Reasons for choosing LoyaltyStream

The options available as well as the team. They work as consultants and not as a software company - even though they are this.

Reasons for switching to LoyaltyStream

We still have a program with the above but chose not to develop the new ones with them but use Stream

Vendor Response

Hi Anne, Thank you so much for your review and for your comments. I will take the reporting and terminology feedback to our next product meeting and discuss how this could be improved. Thanks Melanie

Replied November 2023

Brigitte E.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2023

City Plumbing Rewards Programme

We have come a long way together with developing and enhancing our programme and I feel that we need to re-engage with an update of things to come and things to go

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

defined call out plans , loyalty rewards for spending customers

Cons:

non visibility to all colleagues as to what our customers can redeem their points for

Vendor Response

Hi Brigitte, Thank you so much for your review. We have taken your feedback on board about the visibility of rewards for all colleagues and will discuss in our next product meeting. Your account team will keep you updated on the progress of any developments. Thanks Melanie

Replied November 2023

Judit S.

Verified reviewer

Financial Services

Self-Employed

Used daily for free trial

Reviewed March 2024

Seamless, easy-to-use platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accessible without a degree in Software Engineering, adaptable to the business, responsive. Impressed.

Cons:

Yet to find something to truly critique.

Vendor Response

Thanks Judit, we really appreciate your review of LoyaltyStream.

Replied March 2024

Craig K.

Verified reviewer

Management Consulting

Self-Employed

Used daily for less than 12 months

Review source

Reviewed October 2023

Excellent service & product to match

I worked with the team at Stream to help roll out a loyalty program for one of my clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Managed service was extremely helpful Excellent dedicated teamGreat supportHuge range of rewards

Cons:

Nothing - they were very responsive and their strategy input was of the highest quality

Vendor Response

Hi Craig Thank you so much for your review. We really enjoyed working with you and hope we get to work with you again on another project. Thanks Melanie

Replied November 2023

Mark T.

Verified reviewer

Consumer Electronics

51-200 employees

Used monthly for free trial

Reviewed March 2024

great interface and expert team

excellent , worth the investment and great consultancy around the service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use of interface. excellent knowledge and expertise of team around loyalty schemes and learnings

Cons:

nothing really, also team are really professional and helpful

Vendor Response

Hi Mark, Thank you so much for your positive review. We are thrilled that you have found your free trial a positive experience and hope to welcome you as a customer once you have completed your evaluations.

Replied March 2024

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